Bob Howard Buick GMC

It took three weeks to do repairs that should have taken a week. I tried to contact service manager, he did not respond. I visited shop three separate times and the explanation was parts on order. This was a week. I tried to contact service manager, he did not respond. I visited shop three separate times and the explanation was parts on order. This was an outright lie. I must add my service advisor was in vacation after taking it in, David is great and an asset. When David returned I found Out during his absence, all worked had stopped on my car. After learning this I had my moment with service manager , not an asset to your company. After a lot of heated dialogue and 20 minutes later , he finally admitted that management should have been involved in David’s absence. This is not the first time this has happened. There is a major disconnect in this shop and It is all on the management side. My hope is this will help resolve these issues, I am selling my GMC and will not do business with BH ever again. Talking to friends and family this is NOT a one off situation! Charles Moore More

Very friendly people and always ready to chat and help. Went through many dealerships but this one is one of the best ones. Went through many dealerships but this one is one of the best ones. More

Service staff are kind and courteous. The lobby is well maintained and enjoy the free and water station The lobby is well maintained and enjoy the free and water station More

I had a great experience while purchasing a vehicle here. My salesman was Mike and I will be back for future purchases solely because of his professionalism and transparency. My salesman was Mike and I will be back for future purchases solely because of his professionalism and transparency. More

Lane was great to work with. Appreciate his professionalism and respect. Would work with him on any future purchases. Appreciate his professionalism and respect. Would work with him on any future purchases. More

Went in for estimate. Estimate more than car worth. Offered 1000 for it by tech who ask used car manager. I call back and spoke with Scott in used cars he said couldn’t bu Estimate more than car worth. Offered 1000 for it by tech who ask used car manager. I call back and spoke with Scott in used cars he said couldn’t buy it but would take as trade. Shady business. More

Gary was exceptional, didn’t try to get me a bunch of stuff I didn’t want, showed me options, and I picked the one I liked, when it came to doing all the numbers the team was quick gave me a fair value o stuff I didn’t want, showed me options, and I picked the one I liked, when it came to doing all the numbers the team was quick gave me a fair value on my trade, and helped me get in to my new truck all around awesome experience More

Came in for a problem that was not fixed… When I got home the issue that “they could not recreate” immediately started again. When I got my keys and got two words out of the attendant- my car was literally d the issue that “they could not recreate” immediately started again. When I got my keys and got two words out of the attendant- my car was literally dead. Which on the inspection form they gave me - my battery passed with flying colors. So clearly something else was wrong. The attendant was just annoyed that I had to go back and ask for help. He didn’t care that obviously this meant something was still somewhat wrong. He told me to just drive it home after he jumped it. The manager came by and I got the same glowing customer service as the crappy attendant gave. This is mind blowing that a place strictly for car service gives a completely zero amount effort. I’m beyond upset. And still needing to find someone to look at my car. I just love that it sat in their parking lot for 2 days for absolutely nothing. More

They were friendly and quick to get our vehicle in to be looked at. They also stayed in cont with us all along the way. looked at. They also stayed in cont with us all along the way. More

Making an appointment was easy. Service staff was professional and friendly. Service didn't take long. Service staff was professional and friendly. Service didn't take long. More