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Bob Howard Buick GMC
Oklahoma City, OK
662 Reviews
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Showing 662 reviews
October 08, 2026
I unfortunately did not have a good experience with the service department today. I want to start by saying I came here around July or August for my first oil change, and that experience was a breeze. Ever service department today. I want to start by saying I came here around July or August for my first oil change, and that experience was a breeze. Everything was easy, there was no confusion about my coverage, and I left satisfied, which is why today was so disappointing. I arrived around 12:30 PM for my 1:30 appointment because I got out of clinic early. I was greeted immediately, and the employee helping me was friendly. I understand he was newer, so I’m not placing all the blame on him. However, I do feel I should have been treated better by some of the other staff. I purchased my vehicle from this dealership and added an extended maintenance package to my loan that covers oil changes/maintenance. I was told my total would be around $150, so I explained that I already pay for this coverage through my monthly car payment. I had no problem paying for anything genuinely not covered, such as the windshield wipers. They could not find my maintenance coverage, so I even contacted the person who sold me my vehicle. He told me they could call him directly with any questions. What bothered me most was overhearing someone behind the desk say something along the lines of, “She wants a free oil change. Don’t feed into it.” I was the only customer sitting in that area, so it certainly appeared to be about me. I was not asking for anything free. I was asking them to honor a maintenance package I already paid for and continue paying for. I was also told I only have eight oil changes remaining. Unless I’m misunderstanding my agreement, my package included ten, and my first oil change was complimentary. I would like clarification on how I am already down to eight. Another major issue was the lack of communication. I had been there for approximately an hour and 40 minutes before being told it would be another 45 minutes. I then waited almost another hour without an update before I had to approach the desk myself and ask how much longer, only to be told another 30 minutes. I felt like if I didn’t ask what was happening with my car, nobody was going to tell me. I ended up being there approximately three hours for an oil change, tire rotation, and windshield wipers while watching customers who arrived after me, including some without appointments, leave before me. I work in healthcare, so I understand delays happen, employees are new, and systems have issues. I remained patient and respectful throughout the entire visit. The wait itself wasn’t my biggest issue—it was the lack of communication, the confusion surrounding something I already pay for, and overhearing staff speak about me disrespectfully. My previous experience here was completely different, so I know they are capable of better. I would appreciate management reviewing my maintenance agreement and service history and explaining exactly how many services I purchased and how many I actually have remaining. And why does my app keep saying I have 3% oil left, even though I was supposed to have it changed? More
by baydozer44
Employees Worked With
Didn’t tell me their names
October 06, 2026
The experience at the dealership was top tier from TUC, the service advisor customer service experience, but General Motors was a complete nightmare due to my part being on back order for almost 2 months. the service advisor customer service experience, but General Motors was a complete nightmare due to my part being on back order for almost 2 months. Bob Howard Buick dealership was awesome and provided outstanding service the entire time. More
by shalondafields80
Employees Worked With
TUC, Digital AirStrike
October 05, 2026
Bouba customer service was great and he really worked hard to get my new car. I am very appreciative and grateful I went to this dealership and met him. hard to get my new car. I am very appreciative and grateful I went to this dealership and met him. More
by Errion.dominguez
Employees Worked With
Bouba Diop, Digital AirStrike
October 03, 2026
We enjoyed our car buying experience with Don at Bob Howard GMC Buick. He and the staff were fair and easy to work with. There were very helpful throughout the purchase. They also were helpful with the Howard GMC Buick. He and the staff were fair and easy to work with. There were very helpful throughout the purchase. They also were helpful with the delivery. More
by KC
Employees Worked With
Don
September 29, 2026
Good leadership that does good work. The only problem is have is when you call and ask questions about getting your cars engine looked at before the warranty expires they say year bring The only problem is have is when you call and ask questions about getting your cars engine looked at before the warranty expires they say year bring it in. I take it in and am told that the can't look at it until Monday, its Friday at 7am why cant they. I was then told to leave it,I can't due to this being my only car. They dont have a loaner car for at least 2 weeks but they will call me... this is why people don't trust dealerships much. Moral of the story, dealership is great, service department needs revamped. More
by Mhoefer93
Employees Worked With
Digital AirStrike
September 28, 2026
I had to take my brand new car (less than 1500 miles) in for repairs a month and a half after purchasing due to error messages. When I picked it up and drove off the lot, I started getting new error message for repairs a month and a half after purchasing due to error messages. When I picked it up and drove off the lot, I started getting new error messages for a failed tire sensor. They kept my car for 3 days and did not offer a loaner. When I picked my car up, there were greasy dark handprint smudges on my new white interior and they had rifled through my center console and pulled my coin purse out. In addition to that, another one of my family members also used them for repairs on her car and they are not calling back or honoring her extended warranty. Very disappointed in this dealership! More
by pw11
Employees Worked With
Chad, Ricky, Digital AirStrike
