Bob Howard Buick GMC

Bought a 2013 Expedition on 9/11. Among the problems, was some aluminum oxidation on the back, the blower motor (that they had already just replaced) was toast, and one of the plastic shell/hinge on a rear dvd player was broken. The used manager dropped the price about $700 because of the hinge and agreed to have the paint and blower motor fixed. Since the dvd still actually played, we accepted this offer and moved forward to purchase. The salesman, Mark, told us that he would text the paint contractor and that he 'should' get started on it Monday. Mark was actually pretty good about keeping us in the loop as far as progress through service department and paint. Turns out, the service dept replaced the motor when they got it, but didn't actually bother to fix the wiring harness issue that caused it to fail in the first place. The paint guy didn't even look at the vehicle until Wednesday. He told them that it wouldn't just be a touch up and that he had to take it to his shop until Friday. It ended up back at the dealership late Thursday, and we planned to go pick it up Friday morning. Mark tells us he won't be there yet and to see his manager, Danny. As we arrive, we find out that neither of them are there but someone does manage to find the keys for us. Upon a brief inspection, I noticed that the dvd player we knew had a broken hinge was now completely inoperable because they had driven it with the monitor flopping around, and the ribbon cable had completely out. Thinking that we could just plug it back in and absent anyone apparently in charge, we left. Driving it home, we hear a loud rubbing sound from the driver's front that wasn't there before, and that only occurs while in motion. There's now a chip on the front windshield glass that wasn't there before either. When we arrived home, we notice that the exact same hinge, on the other rear dvd monitor, is also now broken in the exact same manner. We notify the salesman, who basically had nothing to say. Already having a bad taste due to how this was playing out, we weighed our next steps and I went to move the vehicle. This time, as I started it up (mind you, we've only driven it about 12 miles total) the check engine light comes on. We called Mark and told him we were on our way back. Once there, the service guy comes out and quickly diagnoses an exhaust leak. Then Mark takes us inside to speak to his manager, Danny, only to be told that he already discounted it due to the hinge and 'he's not going to fix anything else on the dvd players.' Right off, this is HORRIBLE customer service. If we had taken it in for service and it came back broken, they would be responsible. These damaged occurred between the time we signed a purchase contract and tried to take delivery, so common sense (and any reasonable sense of ethics) would dictate they are likewise responsible. Danny immediately throws out that he will 'let' us out of the contract if we want to. We have now waited 6 days since signing the purchase contract, and rather than providing us the vehicle we purchased..in the condition we purchased it in, this guy would rather have us walk. I would imaging that his $50-100 paint touch up cost them several hundred or more so it seems pretty logical that he WANTS us to back out now, so he can replace the dvd's and jack the price to recoup some of their costs. The problem is...we purchased a vehicle in a certain condition. Right now, and since it has been in their possession for the past 6 days, it has damages that were not there when we purchased it. We have kept our end of the contract. We don't want out of it. We want the vehicle we purchased...in the condition it was advertised to be in when we signed, period. If the manager would rather breach that contract, then we have other phone calls to make.

Agreed to a deal over the phone and online. Drove 250 miles to pick up the vehicle. They informed me of a $3,000.00 up charge not previously disclosed. VERY UNETHICAL.

Took truck in for oil change and tire rotation invoice said thy did it but they did not rotate my tires when I pointed this out to the service advisor all I got was double talk and no solution or satisfaction.bottom line is they said they did a service that they didn’t do