Bob Howard Buick GMC

Agreed to a deal over the phone and online. Drove 250 miles to pick up the vehicle. They informed me of a $3,000.00 up charge not previously disclosed. VERY UNETHICAL. miles to pick up the vehicle. They informed me of a $3,000.00 up charge not previously disclosed. VERY UNETHICAL. More

Took truck in for oil change and tire rotation invoice said thy did it but they did not rotate my tires when I pointed this out to the service advisor all I got was double talk and no solution or satisfac said thy did it but they did not rotate my tires when I pointed this out to the service advisor all I got was double talk and no solution or satisfaction.bottom line is they said they did a service that they didn’t do More

Took vehicle in for oil and filter change and tire rotation. Did a great job! In addition I informed service advisor about occasionally when put in drive the vehicle seemed to perhaps lightly vibrate rotation. Did a great job! In addition I informed service advisor about occasionally when put in drive the vehicle seemed to perhaps lightly vibrate and minimal surge under light load but not all the time. The service licensed technicians did not discount my concern and test drove it several times and reported there was a problem. After thorough investigation they found the torque converter was the problem. At the end the R & I transmission, replaced torque converter, filled with new fluid, and set fluid level. Afterwards the technicians test drove the vehicle to verify the problem was resolved. EXCELLENT SERVICE! Bob Howard service employees listened to my concerns and investigated the possible problems rather than just change the oil and not look for a possible problem to my concerns regarding the hesitation and vibration going from a stop to a start. More

Best place to work in the state... if you love helping people and don’t mind long hours, Bob Howard is the place to be. From cashier to GM everyone loves helping customers and it shows. Love the salesman people and don’t mind long hours, Bob Howard is the place to be. From cashier to GM everyone loves helping customers and it shows. Love the salesman I work with, all forty five of them. I don’t just work here... I live here. I also by all my cars here. More

Very unfair and I would venture to say unethical sales practices . Not honoring their solicited prices. Online $21,999 - told by sales man it’s $23,800, windshield of car says $22,900 - final sales man sa practices . Not honoring their solicited prices. Online $21,999 - told by sales man it’s $23,800, windshield of car says $22,900 - final sales man says $24,500 — absolutely ridiculous More

My 2019 Ford F150 I purchased from them used will most likely have been in the shop for 7 weeks of the three months that I have owned it. I have to make the payments even though it has been to shop twice likely have been in the shop for 7 weeks of the three months that I have owned it. I have to make the payments even though it has been to shop twice since ownership. When I tried to get hold Cody like he asked me to; I left 3 messages about the problem, no return calls/emails. Totally ignored. When I sent email to the company asking for help (loaner/relief) the GM sent me an email thanking me for thinking buying from them. What the xxxx. As a teacher they get a F. Based on the actions by the GM and Cody I have to assume they think it is funny that they sold me that truck that I will not have been able to use for up to possibly 7 weeks. Oh and I tried to contact Cody over two weeks ago and I'm just been waiting, but nothing. And the GM I responded to his weird email and guess what no response More