Bob Howard Honda
Oklahoma City, OK
Filter Reviews by Keyword
By Type
Showing 1,232 reviews
UPDATE: RESOLVED I believe that when a business is publicly held accountable for a problem, it is equally important to publicly acknowledge when that business takes meaningful steps to make things rig publicly held accountable for a problem, it is equally important to publicly acknowledge when that business takes meaningful steps to make things right. Following my original review, I was contacted by Brett, the General Manager of Bob Howard Honda. After discussing my concerns regarding the purchase of my Infiniti QX50, including the $993 ResistAll charge and the representations made during the sale, we reached an agreement to resolve the matter. Brett agreed to provide financial compensation, and I am updating this review now that the agreed-upon payment has been received and cleared. I also want to acknowledge that the dealership replaced all four tires on the vehicle with good-quality tires, correcting the tire-related AWD concern. I appreciate that this was addressed. My original experience was frustrating, and the concerns I raised were genuine. However, I also recognize that resolving a complaint requires action, and I appreciate Brett following through on our agreement. My intention in leaving this review was never to harm anyone personally. I wanted accountability, transparency and a fair resolution. I believe consumers deserve honest information, and businesses deserve recognition when they take meaningful steps to correct a problem. Thank you, Brett, for following through and bringing this matter to a resolution. More
Great service and great service representative. I was in on time and was and kept informed on everything that was going on and any further recommendations. Bob Howard Honda is a top-notch dealer in I was in on time and was and kept informed on everything that was going on and any further recommendations. Bob Howard Honda is a top-notch dealer in Oklahoma City. More
First I want to make it very clear that my husband has had nothing but a positive experience with the SERVICE DEPARTMENT and SERVICE MANAGER! As far as my experience with the SALES and FINANCING is a who had nothing but a positive experience with the SERVICE DEPARTMENT and SERVICE MANAGER! As far as my experience with the SALES and FINANCING is a whole other story!! And just to go on the record, my review is under my maiden name Shelley Ross, my legal name is Shelley Kuntz. I purchased a 2016 Infiniti QX50 on 9/18/2026. I am a verified customer. The young salesman Ashlyn had just started so this is not directed at him. It is at the finance officer G. and his sarcastic lying manager. Don't let them sucker you into the flash drive at the end, it's so you can't see how bad they get you when you sign on their little pad they had zoomed in to get your signature. Don't let them give you the "free" $993.00 add on for the CalTex they have NOT treated your car and windshield with, and then try to tell you it's the little box of cleaner they give you. Don't let them tell you to go to their website to cancel the overpriced extended warranty , just go straight to the company website (roadreadyhub) and don't let them tell you you can't refinance for 60-90 days. Don't tell them your pay off on your vehicle or the interest rate your bank offered, don't disbelieve the other customers who have left reviews her and told how their cars were not right as soon as they drove off. Ours had the AWD light come on after we had driven it 50 miles. It was because they had only put two new tires on the back. They did put 4 new tires on it Monday, and my husband had to take the day off and drive 100 miles to have done what should have been done right first. We are not letting the lie told and sold about the ceramic coating I was charged for end here..it's a matter of principle. I don't mind paying for the car, I don't mind people being paid to do their job. I do mind being lied to and then talked to like that finance manager talked to me. Bob Howard may have gotten the $699 doc fee to help float his boat .. yacht...but I will not let this rest until they are held accountable for being liars and charging me almost $1000 for what G explicitly told me was an add on for free. BUYERS BEWARE! One more thing..check the laws of Oklahoma, pretty sure you can record audio without asking for consent. And that may just be the ace in the hole. The two videos on my Google review are what they are calling Ceramic Coating from CalTex. And the fabric that was supposed to be treated. Lookup videos of how it really works when it is treated. More
I've been choosing this dealership for years. You have much better service managers now, but I wasn't very happy today when the mechanic drove my car getting grease and dirt all over the inside o You have much better service managers now, but I wasn't very happy today when the mechanic drove my car getting grease and dirt all over the inside of my door, and steering wheel. More






