I purchased a new Honda Civic in 2016. Great experience. When that car got totaled in June 2021, I went back to Bob Howard. No new cars were available, so I ended up buying a used car. I purchased from the same car salesman, who was great. But buying a used car was a completely different than buying a new car. The car was nearly on empty when I drove it off the lot. No full tank of gas. Not even that courtesy. Plus, they held me hostage at the dealership even when I asked if I could leave to go get lunch because I have blood sugar issues. The only way I would have been allowed to leave was if I put a nonrefundable $500 deposit down on the car. Ridiculous decision from the used car sales manager regarding a long-time customer. My car salesman took pity on me and sent a runner to get food for me. That was completely my car salesman‘s kindness, and no one else’s.
Now fast forward six weeks later. I don’t have my registration. Ends up Bob Howard Honda sold me a car that doesn’t have a clear title. By the way, that’s illegal in the state of Oklahoma. And now no one at Bob Howard Honda will return my call.
I also should tell any potential customers about the service department. I solely used the Bob Howard Honda service department for the 5 years I had my Civic. The service department was great from 2016 through 2019. But then it went downhill. My sister took her Honda in for a fuel pump recall and then two days later had to have her car towed to the dealership because of a fuel pump issue. The arrogant service department guy was in the middle of telling us that it wasn’t at all related to the fuel pump work Bob Howard Honda had done two days prior when the tech came out and said it was. They hadn’t connected the fuel pump properly. This was the first domino that led to my car being totaled. Because of this issue, I had to drive my car on a trip where a freak road debris incident bent the frame of my car and totaled it.
I absolutely cannot recommend Bob Howard Honda for anything. They have completely eroded my trust in them by selling me a vehicle that they did not have clear title on. They have taken a stressful time and made it even more burdensome. And they simply don’t care. They have my money for this vehicle. And that’s where Bob Howard Honda’s service ends.
Run far from Bob Howard Honda. Since 2019, this car dealership has just gotten worse and worse, from its service department to its car sales.