Bob Howard Hyundai

I have always had a great experience at this service center. But this time, it was really bad. The service manager did not know what she was doing, failed to communicate key issues related to my car and center. But this time, it was really bad. The service manager did not know what she was doing, failed to communicate key issues related to my car and argued that ‘everything was fine’. When asked for a detailed copy of service report, she failed to provide an explanation to certain key issues identified in the car. When asked about ‘battery test’ she said it is ‘perfect’, when asked to show the results, she showed ‘empty checkboxes’. Asked on how to interpret the results as nothing was ‘checked’, the service manager said “they are all perfect and hence no check box needed”. When insisted to confirm, she went to service engineer and told that the battery was “never tested” as the “instrument is broken”. The lack of respect for customers, inability to explain clearly the service issues, and incorrect documentation in the computer lead me to question this center`s commitment to customer satisfaction and most importantly – car safety ! Their website mentions they do the 14-point check for all vehicles, but half of their equipment is either broken or incorrectly documented as ‘completed and passed’, when actually they have never tested it. More

Kody and Kasey King were great , I would recommend them to anyone 10 out 10. I love my new Elantra to anyone 10 out 10. I love my new Elantra More

Juan was great, explaining everything well. They got me in and out in a timely manner. They got me in and out in a timely manner. More

First time visiting this dealership for an oil change and the service advisor was truly very professional and explained everything well. Service was done with some additional works recommended on time! Aweso the service advisor was truly very professional and explained everything well. Service was done with some additional works recommended on time! Awesome experience! More

Everyone at this dealership are always so great and helpful! I purchased my car here and plan to do all of my maintenance here as well! Thank you! helpful! I purchased my car here and plan to do all of my maintenance here as well! Thank you! More

Juan was very informative and came out to let us know what was going on and when it will be done We were taken on time and was only there about an hour Your service department is great what was going on and when it will be done We were taken on time and was only there about an hour Your service department is great More

The staff were super friendly and helpful . The facility was clean and the waiting area for customers was very nice . I appreciated the timely updates and communication from the staff . Juan wa The facility was clean and the waiting area for customers was very nice . I appreciated the timely updates and communication from the staff . Juan was very helpful and courteous. More

Great customer service. They do a great job. Quick and efficient would definitely recommend to family and friends!! They do a great job. Quick and efficient would definitely recommend to family and friends!! More

They had my vehicle for 10 days with very little Communication.I had to finally call the manager to get an results.They never offered me the option of a loaner vehicle.the entire time.However it doe Communication.I had to finally call the manager to get an results.They never offered me the option of a loaner vehicle.the entire time.However it does seem that they resolved the problem that it went in for that’s why I gave them a three ratting. More

Easy and straight forward to deal with when buying my wife's new car. Knowledgeable with there product. wife's new car. Knowledgeable with there product. More