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Bob Howard Hyundai
Oklahoma City, OK
747 Reviews
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April 23, 2024
I am revising my review. I was charged $40k for a $31k car, I was very happy with the car but not for $40,000. Unfortunately when I purchased the vehicle, it took longer t I was charged $40k for a $31k car, I was very happy with the car but not for $40,000. Unfortunately when I purchased the vehicle, it took longer than expected and I waited almost 3 hours to get the car back from window tinting because they did not have a driver to bring the car back and I had to be at work an hour and a half away. So, I was rushing somewhat to get done and leave with the car. I knew the out-the-door price was $31K and change. I was the one buying the car and the payment was my responsibility but Chris, in finance, put my husband primary because he is a 100% disabled military veteran and they gave us a $500.00 discount. In my opinion, that $500.00 cost me $9000.00. I was told all the paperwork would be emailed to me but I hadn't received any paperwork until my husband brought me paperwork that he received by mail at his house almost 3 weeks later. That is when I found out that I was charged $40,000 and change for the car. I cried. I called to speak with Chris and I was told that he would look into it and get back to me. Then on another call I was told he put it in for approval for the refund to the finance company and didn't know why it was taking so long. Then after him telling me he would call me back in a few minutes and not getting that phone call I decided, on my day off from work, to drive the hour and a half and go in person to get this handled. After I arrived, the manager got the extended warranty taken off but the car now is only $35k and change and I have to talk to the salesman about why that is. I had a beautiful 2019 Prius Limited that someone totaled by pulling out in front of me and forced me to have to buy another car. The moral of the story is, they are all salesmen and their job is to separate you from your money and they do it with a smile and reel you in. They saw me and my husband at a vulnerable time and I am paying for it. Always make them tell you what you are signing for and verify it. I didn't even know who the finance company was until they called because my payment was 2 days late. I will not be returning there for another vehicle nor will my family. More
by donnna60
Employees Worked With
Chris
Helpful April 15, 2024
I called to purchase two more tires. I I asked for the price and was quoted a price. I told the gentleman that I worked in Yukon and I would try my best to be there by 3:30. I was runnin I I asked for the price and was quoted a price. I told the gentleman that I worked in Yukon and I would try my best to be there by 3:30. I was running a little late due to traffic, so I called and let them know that I would be five or 10 minutes late. I got there at 3:40. Waited 15 minutes for the advisor because the lady sitting there said I would need to wait for him. He comes in gets on the phone then proceeds to help . After an hour and a half I asked him if he could check on my car and he says to me, you were late, so someone got in front of you after almost 2 hours of waiting to have two tires put on my vehicle was brought out. I went to the cashier where I was given a bill, which was higher than what I was quoted I said something to the people because this is not the first time this has happened and they proceeded to tell me that the gentleman I spoke with had already left and their manager, of course had already left so I would need to call the manager today which I will be doing More
by Kagenjacob What
Employees Worked With
Jacob
April 14, 2024
Manny was amazing! He was helpful and knowledgeable of his job. He was very professional yet kind. Hope his foot surgery goes well 😉 He was helpful and knowledgeable of his job. He was very professional yet kind. Hope his foot surgery goes well 😉 More
by angelrosalin
Employees Worked With
Manny
April 14, 2024
My Service representative was easy to talk to personable easygoing & most of all knowledgeable. No one tried to deceive me with added services just what I needed. TU easygoing & most of all knowledgeable. No one tried to deceive me with added services just what I needed. TU More
by Curtisthomas430
Employees Worked With
It sure. Attractive female
April 10, 2024
The service department was friendly and helpful, service was fast and explained clearly what was wrong with my car and the next steps to be taken. Shemaiah was very helpful. was fast and explained clearly what was wrong with my car and the next steps to be taken. Shemaiah was very helpful. More
by Meg
Employees Worked With
Shamaiah
