Bob Howard Hyundai

Like the car -- hope to be done with the dealer First time car buyer at a dealership. Overall, I am happy with my purchase and excited to drive my used 2013 Sonata. I'm not one to get excited about First time car buyer at a dealership. Overall, I am happy with my purchase and excited to drive my used 2013 Sonata. I'm not one to get excited about buying a car -- so the shakiness of my experience is likely contributed by my reluctance to spend large sums of money or commit to years of monthly payments. However, on day 3 of my new purchase, I am happy with the choice I made and the willingness of the sales department (Amber & Chris), finance department (Chris P.), and service department (John) to address my concerns and work with my budget. Pros: Sales (Amber) was approachable and responsive to my needs, desires, and hesitations. Communication was established early without being pushy; and a member of the sales team brought a candidate vehicle to a central location for a test drive to accomodate my schedule. The Sales manager (Chris) met my bottom line to get me a whole lot more car for my budget than I had expected. Lastly, the service department allowed a last minute service to replace the weak battery of my new purchase after 2 days of driving. Cons: My initial visit was based on incorrect inventory info -- I called before heading to the dealership to confirm two vehicles were available to test drive. When I arrived, the sales person couldn't find the keys because they had been sold earlier that morning (waisted 40 min). The vehicle that was brought to me off location to test drive at a later date was $4k over my budget (note: I eventually purchased that car.) The fact that a battery had to be jumped twice to start the car on the 2nd day off the lot is suspicious that they sold me a vehicle that had low maintanence check. HAVE THE SERVICE DEPT VERIFY YOUR VEHICLE BEFORE SIGNING!!! The sales manager split the cost of the battery+service instead of covering the full expense because he "took $200 off the sales price at my request." When asked if he would replace the battery at no cost if I had paid the full list price he said "ya, probably." In sum, I'm happy with my vehicle 3 days after purchase. I appreciate Amber in sales and John is service, but my experience with the sales manager was sketchy and rude. He is the reason for the 3 star rating instead of 4. More

Bob Howard review The sales staff at Bob Howard were very friendly, knowledgeable about their vehicles. They listened to what we wanted in a car and helped us find the The sales staff at Bob Howard were very friendly, knowledgeable about their vehicles. They listened to what we wanted in a car and helped us find the right one. More

Hyundai employee review The person who was my dealership name was Samuel Clay. He helped me in every way and was very kind and considerate as we looked at the cars. He was ve The person who was my dealership name was Samuel Clay. He helped me in every way and was very kind and considerate as we looked at the cars. He was very fast and helpful when my dad was on a time schedule. I would recommend anyone to him if they want to buy a car at Hyundai. More

WOW Great Experience Amber did a remarkable job!! No high pressure.....just professional and friendly. She was very customer oriented in letting us take our time to make Amber did a remarkable job!! No high pressure.....just professional and friendly. She was very customer oriented in letting us take our time to make a deal that was right for us. Chris Hale, sales manager, also did a great job in making this a very easy and enjoyable experience. More

Awesome I had a worse experience with a car dealership but once I came to Bob Howard it was way different. the people was great and got me in and out with the I had a worse experience with a car dealership but once I came to Bob Howard it was way different. the people was great and got me in and out with the car I wanted. again thank you guys. More

Made it Easy The staff of Bob Howard Hyundai made the whole car buying experience so easy and enjoyable. Would highly recommend to all my family and friends. The staff of Bob Howard Hyundai made the whole car buying experience so easy and enjoyable. Would highly recommend to all my family and friends. More

Greatness It was a first great experience of buying a new car, and the staff was so friendly and even gave me some food, which was really good for me. And also, It was a first great experience of buying a new car, and the staff was so friendly and even gave me some food, which was really good for me. And also, it was an overall great experience, and I would definitely recommend someone to this dealership and the salesman. More

Great experience Gary was awesome to work with! I highly recommend that you work with him! He will go above and beyond to make sure you purchasr the right car! Gary was awesome to work with! I highly recommend that you work with him! He will go above and beyond to make sure you purchasr the right car! More

Great dealership Great staff and dealership thanks for great staff penny was awesome salesperson financing what awesome everything went smoothly wasn't stuck in deal Great staff and dealership thanks for great staff penny was awesome salesperson financing what awesome everything went smoothly wasn't stuck in dealership all day or like other places that hover over you just try make there quotes. Thanks again for your help and time. More

Purchase I was very impressed with this dealership from being professional, friendly, to the management staff making a point to stop by & introduce themselves I was very impressed with this dealership from being professional, friendly, to the management staff making a point to stop by & introduce themselves & ask if you were being taken care of & being treated fairly, Their care & help approach was so refreshing , awesome experience!! More