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Bob Howard Toyota
Oklahoma City, OK
974 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 24, 2026
Overall, I think the service experience could be improved with better communication and clearer direction for customers. First, there should be signage when you pull into the service area explaining what with better communication and clearer direction for customers. First, there should be signage when you pull into the service area explaining what customers are supposed to do. As it stands now, you pull into the service garage and it’s unclear whether you should remain in your vehicle, get out and go inside, or wait for someone to approach you. On busy days, this can be especially confusing. Even a simple sign explaining the check-in process would make the experience much smoother. Additionally, I think customer acknowledgment could be improved when picking up a vehicle. When I walked into the office today, one employee was helping another customer, which I completely understand. However, no one acknowledged that I had walked in. A simple, “Good afternoon, sir. We’ll be right with you,” goes a long way. You don’t have to stop helping the customer in front of you, but acknowledging the next person lets them know they’ve been seen and that someone will assist them shortly. These are relatively small improvements, but I think they would make the service experience feel much more organized, welcoming, and customer-focused. More
by Edmond 01
Employees Worked With
Unknown
August 14, 2026
My appointment was at 8:45, Preston greeted me, kept me updated and answered all my questions patiently. It was a great experience. My go to from no on. Thank you Preston. updated and answered all my questions patiently. It was a great experience. My go to from no on. Thank you Preston. More
by benosubenosu
Employees Worked With
Preston
August 05, 2026
Our service experience was great. The staff was busy but extremely helpful. I had several folks ask if we needed anything and intentionally checked in on us through the process. The staff was busy but extremely helpful. I had several folks ask if we needed anything and intentionally checked in on us through the process. More
by 423nathan
Employees Worked With
Hayden
