Bob Howard Toyota

My service representative, Brett Huber, was fantastic. He kept me informed of everything they were doing on the car. He kept me informed of everything they were doing on the car. More

No upsale during routine service and did not charge to resolve an issue with the trunk release resolve an issue with the trunk release More

Good coustomer service Tyler was nice guy and very knowledgeable and helpful.I will recommend my friends knowledgeable and helpful.I will recommend my friends More

Backwards Policies and a Headache of a Buying Experience I was eventually able to purchase a truck here, and I only persisted because it was the exact model, build, and color I wanted — I coul Experience I was eventually able to purchase a truck here, and I only persisted because it was the exact model, build, and color I wanted — I couldn’t find it anywhere else in the country. Otherwise, I would have walked away. I had offered to pay the agreed-upon price almost a week earlier, but the dealership refused to take me seriously until they realized no one else was buying it. They told me the price we discussed was “only good for today” — but that was on a Saturday afternoon, and I live 500 miles away, which they knew. I immediately offered to place a deposit to hold the truck — they said no. I even offered to wire the entire $60,000 purchase price — and they still said no. After nearly a week of back-and-forth, I finally booked a flight to buy it in person, since they claimed they couldn’t deliver and didn’t have digital paperwork options. Ironically, when I arrived, they suddenly had digital forms, e-signatures, and even shipping options — all the things they said didn’t exist just days earlier. To the finance manager’s credit, he said they “just started doing that on October 1st.” Maybe that’s true, but since I showed up on October 3rd, a simple heads-up would have saved me the entire trip. In their favor — and likely by mistake — the truck was misclassified online, priced as a stock 401A package when it was actually a 402A with extra upgrades I’d been searching for and would have added anyway. So, in the end, I got the exact build and features I wanted at a fair price. That’s the only reason this isn’t a 1-star review. Still, even with an appointment, a certified check, and every detail hammered out ahead of time, I spent two hours at the dealership while finance went through the obligatory upsell routine — “sign here, sign there, how about an extended warranty?” It was the kind of outdated process that reminds you why people dread car buying. I’m thrilled with the truck and satisfied with the price, but the ethics and communication left a sour taste. Not honoring the original price (even if it was only $900) said a lot — it wasn’t about the money, it was about principle. And they wouldn’t even remove the Ikon GPS tracking device they’d installed for inventory management, saying that was now my problem. Overall, I left with a great truck and a fair deal — but the experience felt like a throwback to a bygone era of high-pressure, policy-bound dealerships. Bring patience, persistence, and maybe a little Advil for the headache. More

Got a great deal on an oil change and tire rotation from a flyer. Good job and they washed the truck as well. Friendly service manager. a flyer. Good job and they washed the truck as well. Friendly service manager. More