Bob Howard Toyota

Trey is the absolute best service Man that you can ask for his service quick and efficient. His communication is the absolute best whenever I need something done. He has a man to go to. He should honestly for his service quick and efficient. His communication is the absolute best whenever I need something done. He has a man to go to. He should honestly run the whole department. More

Bob Howard Toyota is professional and reliable. They always service my car within a reasonable timeframe and get me on my way. They always service my car within a reasonable timeframe and get me on my way. More

I brought my vehicle in for routine maintenance and recall work and was initially told the appointment would take approximately two hours. Unfortunately, I ended up waiting over three hours with very l recall work and was initially told the appointment would take approximately two hours. Unfortunately, I ended up waiting over three hours with very little communication about the status of my vehicle. After waiting well beyond the estimated time, I eventually approached the service desk myself to ask for an update. I was directed to my service advisor, who explained that he was finishing up some warranty-related paperwork. He then mentioned that the paperwork could be completed later and handed me my keys. While I appreciated being able to leave at that point, I couldn’t help but wonder how much longer I might have been sitting there had I not gone looking for an update. I completely understand that maintenance and recall work can take longer than expected. My frustration wasn’t necessarily with the delay itself, but with the lack of communication, particularly since I was waiting at the dealership the entire time. I appreciate the work that was performed, but I think the overall customer experience could have been better. More proactive communication and updates when appointments run behind would make a significant difference. More

Able to manager visit on line, work performed was good and very fair value! All personnel seemed to care and very friendly. and very fair value! All personnel seemed to care and very friendly. More

Great customer care plesent atmosphere new there cars and were very helpful got my car all set up in no time were very helpful got my car all set up in no time More

Did not top off fluids or check tire pressure even with $1500 of services performed. I ran out of windshield wiper fluid shortly after starting my trip. Couldn’t be bothered to clip my wheel well back into $1500 of services performed. I ran out of windshield wiper fluid shortly after starting my trip. Couldn’t be bothered to clip my wheel well back into place after getting new struts. I am done here. The lack of basic attention to detail is remarkable. More

Fast and efficient service. . Preston goes out of his way to please and make his customers experience great! . Preston goes out of his way to please and make his customers experience great! More

The staff was well informed and very courteous. They handled the maintenance of my vehicle withing the time that they had estimated. They handled the maintenance of my vehicle withing the time that they had estimated. More