Bob Howard Toyota located in N OKC
I would first like to say how absolutely disrespected My husband and I feel after leaving the dealership this evening.
We have been into the dealership Friday looking for a used vehicle. Wasn’t able to find what we wanted so we left. Later that night we looked online and found a car that we didn’t see previously. We called Saturday and was told that car was still on the lot at the listed online price. A certified preowned 2020 Toyota Camry for $18,500. We came In and was met by an employee who got us going in a test drive super quick even though he was very busy. We loved the car and went back to do paperwork. We were eventually handed a paper from Chris(sales manager)with the number break down. On the paper the car was priced $22,900 before all the fees. We then corrected him on the $18,500 price and he said “let me go check”. Came back with a paper that had the car price at the $18,500 and that the car was discounted nearly $4,000. We continued to look closer because we feel now we were being scammed And saw a extra $1,500 fee that we were not told about previously so we asked about that and he left the room then came back in a rage and began yelling at us that the fee is a state fee that varies by car and isn’t added in the listing price and since it varies it cannot be shown online. So we asked why we had to pay a certification fee on a car already certified when the guys that we talked to on the phone said all we had to pay was the paint fee, doc fee, then a listing fee so the online price will show the price with the fees which was at $19,099. We showed Chris the online listing and told us to look at the fine print at the bottom Of the site and it would say this fee that needed to be paid. So we did and it said nothing and when we told him it didn’t state anything about the fee he continued to yell saying that we just don’t understand and the people we talked to know nothing because they are new people and what they told us was false information and informed us that one was about to lose his job because he doesn’t know anything and can’t put anything into the computer properly. That if this fee was removed it would be “discrimination” and put the Entire company at a bigger risk with bigger issues. He also stated that he would show us other customers documents to prove that “everyone pays this fee”. I would think it’s against company policies but also pretty sure that is a legal lawsuit waiting to happen if your employees are showing other customers confidential/identification information. There was much more smaller things but I am just shocked with how a sales assistant manager would, not only talk down on his own team, but yell at customers while standing in a doorway. While we are just trying to understand and calmly asking questions. We were never even given an apology from Chris about his actions. Everyone else was absolutely great but Chris should not be a sales manager if he treats customers like that and leave them feeling like they were being scammed out of money go just make him some extra money. Absolutely disappointed in the service at this Toyota dealership, and even more baffled that we were getting yelled at for spending over $18,000. To say the least, this experience was nothing short of the worst experience that any customer could have gone through, and this why car salesman get such a bad reputation. Chris, we are disappointed in your behavior, and as a manager who represents the Toyota company, I hope they handle this situation accordingly. Everyone needs to go check their paperwork to make sure they were not charged any extra fees.