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Bob Howard Toyota

Oklahoma City, OK

4.4
651 Reviews

12929 North Kelley Ave

Oklahoma City, OK

73131

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Showing 651 reviews

July 13, 2025

Tire and oil change took two hours and I was the third in line at 6:30 with an appointment. I’ve had repeated customer service issues in the past. I think I will go to post oak from now in More

by Glennmiller0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unk
July 10, 2025

They are so RUDE but when I called the GM then everything started go good. But they need to treat their customers better. I ask for the number to the GM and George told me to look it up. More

by MS_CHELL26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert and George
Jul 11, 2025 -

Bob Howard Toyota responded

Thank you for your feedback and bringing this to our attention. We apologize for any inconvenience you experienced, and we will use your input to improve our customer service moving forward. Please feel free to contact us directly for any further assistance. Aaron London General Manager alondon@Group1Auto.com

July 10, 2025

Drop off and ride to work went fine; i did not get any response to afternoon text or subsequent return call about status or a ride back to dealership…booked my own uber More

by Missycramer67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake…he was great
Jul 13, 2025 -

Bob Howard Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 08, 2025

The service was excellent; however, they were pretty short staffed so it took over 3 hours for an oil change. I had even scheduled the oil change and it still took that long. More

by jchaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
Jul 09, 2025 -

Bob Howard Toyota responded

Thank you for taking the time to leave us a review. We apologize for the wait time during your oil change. We will work on improving our staffing to ensure a quicker service in the future. We appreciate your business and hope to see you again soon.

July 05, 2025

Did first maintenance on new vehicle. Was pre purchased with the vehicle. Routine maintenance and car wash should be done. They did not wash truck even though it was discussed when I left More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 10, 2025 -

Bob Howard Toyota responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Royce Vorel Service Manager rvorel@Group1Auto.com

July 04, 2025

Bob Howard service was professional, friendly, and fast! I was very impressed and my experience was very positive. Thanks More

by dickkerr100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan ?
Jul 06, 2025 -

Bob Howard Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 02, 2025

Zale was amazing! He help us find the perfect vehicle, everything we asked for in our search he delivered. Excellent communication skills and follow through. Would hig More

by kj.james8691
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zale B
Jul 03, 2025 -

Bob Howard Toyota responded

Hi, thanks for your praise and kind comments about Zale. Please don't hesitate to reach out to us if there's anything more we can do!

July 01, 2025

The service tech was polite and informative. He explained without trying to sell me additional services. More

by Bfly1060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know!
Jul 02, 2025 -

Bob Howard Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Bob Howard Toyota

June 28, 2025

Justin, Brett, George, and team are amazing as always. This is why I continue to make Bob Howard Toyota my preferred dealer of Oklahoma City. Fantastic service, fantastic support. Thank you so very much! More

by mattcowden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Brett, George
Jun 30, 2025 -

Bob Howard Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Howard Toyota! We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

I was very impressed with my Service Technician and the service I received from Bob Howard Toyota during my check up. Also, it was quite reaffirming to received an offer to purchase my vehicle by email fol More

by Jreedbelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Jun 28, 2025 -

Bob Howard Toyota responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

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