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Bob Johnson Buick GMC South - Service Center

Henrietta, NY

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200 Reviews

200 Reviews of Bob Johnson Buick GMC South - Service Center

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September 17, 2016

service of my car. oil change. if you want the best service consultant then you want to ask for Mario. he's the best. i've been dealing with Patrick for many years and found that Ma More

by candy babcock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Maimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2016 -

Bob Johnson Buick GMC South responded

Thank you so much for your incredibly kind comments! Mario will love it as well. I'll forward this on to him and the entire team. They'll truly appreciate the 5 star review too. Mark Pennella VP Patrick Buick GMC

July 27, 2016

Cannot go wrong As always ; greeted immediately,( by the always gracious Mario!) apointment time honored, got a call at home of what was found and the costs, finished More

by Marie818
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Maimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2016 -

Bob Johnson Buick GMC South responded

Wow! Thank you so much for your kind & wonderful comments about Mario and our Dealership. I'll forward this on to the entire service & sales departments....they'll truly appreciate & love the 5 star recognition as well. Thank you again. Mark Pennella VP Patrick Buick GMC

July 13, 2016

Great customer service regarding insurance claim! Mark Spatz and staff at the collision center in Rochester, NY made my car repair experience a total joy. Not only did he get me in within a half-hour More

by T Davenport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Spak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Root
Jul 13, 2016 -

Bob Johnson Buick GMC South responded

Thank you so much for your wonderful comments about Mark and our staff concerning your experience in our Collision Center. We're very proud of our team...I'll forward this on to all of them as they'll truly appreciate & love the recognition and 5 star review as well. Thanks again. Mark Pennella VP Patrick Buick GMC

June 17, 2016

Doll Up Service I am very satisfied with the mechanical service performed on 6/14/16 and all other visits prior, however, I am very dissatisfied with the 'doll up' se More

by Buck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Collision Shop
Jul 19, 2016 -

Buck responded

As a follow up to my review dated June 17, 2016 I want to comment that I did hear from Service Manager John Tarplee at Patrick Buick who was very concerned with my dissatisfaction in the service performed and offered to me that the service be done over to meet my satisfaction. After much discussion with John I did agree to take the car back for a "redo" of the doll up service on July 7, 2016 and want to report that the service performed was excellent and met my complete satisfaction. The staff was very pleasant to work with and John was very congenial and assured me the job would be done correct and to my satisfaction. I will continue to use Patrick Buick for my service needs and encourage others to allow the opportunity to Patrick for all your service needs. Once again, thanks to John and his staff at Patrick for a job well done and restoring my confidence level in the service department. Roger

Jul 27, 2016 -

Bob Johnson Buick GMC South responded

Thank you for allowing us the opportunity to resolve the inadequate job that was performed previously. He is brand new to our Dealership and is learning fast on our expectations. I'm very pleased you alerted us and am happy that you are now completely satisfied along with recommending us to others. Thanks again. Mark Pennella VP Patrick Buick GMC

April 08, 2016

It's Patrick for Me Always satisfied with the service and care by the service managers and the mechanics. Great waiting room and condiments with coffee. Be back in anoth More

by Rhamell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Dell, Steve Gordon, Jeff Palm, Tim Fien, Chelsea Root
Apr 11, 2016 -

Bob Johnson Buick GMC South responded

Thank you very much for your business and kind comments about our employees along with the 5 star review. I'll forward this on to Jeff and the entire team...they'll truly appreciate & love it as well. Thanks again! Mark Pennella VP Patrick Buick GMC

March 07, 2016

Grateful customer I had an absolutely fantastic experience at Patrick's service department. Jeff Palm is awesome! His customer service is second to none! I had to get t More

by susiekk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Palm
Mar 07, 2016 -

Bob Johnson Buick GMC South responded

Thank you very much for your warm and wonderful comments about Jeff along with the 5 star review. We truly appreciate your business. I'll forward this on to Jeff and the entire service team....they'll love the recognition as well. Enjoy the Enclave and thanks again! Mark Pennella VP Patrick Buick GMC

March 05, 2016

Knock your socks off service and craftsmanship My vehicle was rear-ended in a recent snow storm and, based on my purchasing experience with Patrick GMC I advised my insurance carrier at the outset More

by Bob Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Spak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collision repair team, Chelsea Root
Mar 07, 2016 -

Bob Johnson Buick GMC South responded

Thank you so much for recognizing Mark & Chelsea for their efforts in repairing your vehicle along with the 5 star review. Your description of what they did for you follows our training efforts throughout the Dealership in all departments so I'm extremely pleased you noticed. I'll forward this to both of them plus the entire team...they'll truly appreciate it as well. Thanks again. Mark Pennella VP Patrick Buick GMC

December 29, 2015

Another good experience! I came first thing in the morning to have a tire pressure warning checked out. As always I was greeted promptly and pleasantly got my concerned "logge More

by Marie818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 30, 2015 -

Bob Johnson Buick GMC South responded

Thank you for your business along with the 5 star review. The tire repair was much more involved than normal due to the nail and refinishing the edges of the rim so we could create a tight sealed finish so the tire would adhere properly. Hopefully this helps why it took longer than usual. I'll make sure Mario and his managers receives this also. Thanks again. Mark Pennella VP Patrick Buick GMC

December 16, 2015

Scheduled Maintenance We have always received excellent service from the team at Patrick, in fact the positive impression we get from the service department was part of the More

by WillD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Palm
Dec 16, 2015 -

Bob Johnson Buick GMC South responded

That's great to hear! Thank you very much for your continued business and wonderful comments. I'm very pleased to know that you noticed. Enjoy the new vehicle and I'll forward this on to the entire sales & service teams.........they'll love the recognition and will truly appreciate the 5 star review. Thanks again. Mark Pennella VP Patrick Buick GMC

December 13, 2015

new tires & oil change i had an appointment dec.1,2015. when i got there jeff p. told me that mario wasn't going to be in today, he had a family emergency. well that's when More

by candy babcock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 14, 2015 -

Bob Johnson Buick GMC South responded

Thank you again for your continued business along with the 5 star review and your wonderful comments about Mario. Rest assured that John Tarplee will be reaching out to you and speaking with Jeff about your concerns also. Currently we believe that since each service consultant has their own client base resulting in their day being comprised of services/promises already made, it may of made you feel as though you weren't important to Jeff. Even though that is not accurate, we will be discussing this with him to ensure a better experience for everyone. Thanks again. Mark Pennella VP Patrick Buick GMC