Bob Johnson Buick GMC South - Service Center

service of my car. oil change. if you want the best service consultant then you want to ask for Mario. he's the best. i've been dealing with Patrick for many years and found that Ma if you want the best service consultant then you want to ask for Mario. he's the best. i've been dealing with Patrick for many years and found that Mario is the best. he's the only one that i will deal with. thanks Mario for everything. vp Mark P. is also great. he will take care of you if you need him to. this is why i will only deal with patrick. they care and are concerned about your safety on the road. i would recommend patrick to anyone. they are a 11 star instead of a 10 star in my opinion. thanks patrick. a very satisfied customer, candy b. More

Cannot go wrong As always ; greeted immediately,( by the always gracious Mario!) apointment time honored, got a call at home of what was found and the costs, finished As always ; greeted immediately,( by the always gracious Mario!) apointment time honored, got a call at home of what was found and the costs, finished on time, cost estimates honored fixed a ding on my door gratis... I cannot think of a single suggestion for improvement of the experience of 'Patrick Buick' Bring your car here with Confidence! More

Great customer service regarding insurance claim! Mark Spatz and staff at the collision center in Rochester, NY made my car repair experience a total joy. Not only did he get me in within a half-hour Mark Spatz and staff at the collision center in Rochester, NY made my car repair experience a total joy. Not only did he get me in within a half-hour of calling for an estimate, his staff arranged for Enterprise to come pick me up; had a full estimate prepared for me in a very short period of time; contacted me the same day after he found additional damage and made several recommendations; prepared a second estimate and e-mailed me shortly thereafter; and finished the repairs in about 48 hours. His staff arranged for Enterprise to pick up the car from their location and my car was returned to me fully cleaned (inside and out)!!!! It looked great! Everyone there was professional, smiling and very accommodating. Hands down, I would highly recommend them and use them again. Thank you to all involved. You have restored my faith in dealerships with good old fashioned caring and follow-through. More

Doll Up Service I am very satisfied with the mechanical service performed on 6/14/16 and all other visits prior, however, I am very dissatisfied with the 'doll up' se I am very satisfied with the mechanical service performed on 6/14/16 and all other visits prior, however, I am very dissatisfied with the 'doll up' service performed on 6/14/16 and will definitely broadcast how inadequate this service is for the price ($199.99). The car was not washed clean, the windows and mirrors were streaked and not clean, the interior was not cleaned to my expectation, and the carpets were soaking wet with soap still in them which led to a hard white residue on the top of then when they finally dried two days later. Console, trunk and other storage areas in car were not vacuumed clean, in fact were not even dusted; they were in the same condition as when car was delivered for service. In closing I would recommend the mechanical service to others but will definitely not give high compliments to the detail shop for their work, it is mediocre at best. More

It's Patrick for Me Always satisfied with the service and care by the service managers and the mechanics. Great waiting room and condiments with coffee. Be back in anoth Always satisfied with the service and care by the service managers and the mechanics. Great waiting room and condiments with coffee. Be back in another six thousand miles. More

Grateful customer I had an absolutely fantastic experience at Patrick's service department. Jeff Palm is awesome! His customer service is second to none! I had to get t I had an absolutely fantastic experience at Patrick's service department. Jeff Palm is awesome! His customer service is second to none! I had to get to work quickly, and he arranged for a rental car with the associate from Enterprise (who was also terrific)! His follow through and communication is awesome! I have told my friends and family what a great experience I always have when I come to Patrick to have my 2014 Enclave serviced. Thanks so much, Jeff! More

Knock your socks off service and craftsmanship My vehicle was rear-ended in a recent snow storm and, based on my purchasing experience with Patrick GMC I advised my insurance carrier at the outset My vehicle was rear-ended in a recent snow storm and, based on my purchasing experience with Patrick GMC I advised my insurance carrier at the outset that I would be taking my vehicle to Patrick collision for repairs. I did not consider any other location and was well served by my decision. From the moment I walked into the collision center I felt like I belonged there. Mark and Chelsea genuinely welcomed me and my wife. Mark reviewed the appraiser’s damage report, determined how quickly he could have the parts then asked me what date was best for me. While he was very accommodating, I selected the first date available. My insurance agent told me to call their office once I determined a repair date and they would arrange a rental. Chelsea said she would be happy to do this for me immediately and added they have an Enterprise satellite office on premises. She and I discussed this and rather than give me directions to the satellite office, she insisted on escorting my wife and I there, made the introductions and statement of needs to the Enterprise rep. When I left I had nothing else to do – they did it all! A couple days later I received a call from them and was advised the repair was going smoothly and given the date to pick up my vehicle. When I drove the rental back to their collision center I noticed my vehicle parked outside and it looked very clean. I had intended to go to a car wash on the return home and never expected the vehicle would be washed for minor rear-end repairs. My wife, dog and I were welcomed back by Mark and Chelsea and we finished the business transaction with ease. Mark and Chelsea are pet friendly and I know my dog enjoyed interacting with them as well. When I went to get my vehicle I could not help but notice how shinny it was and assumed that was due to the bright sunshine. As soon as I opened the door I saw a protective paper mat on the driver’s side floor and felt appreciative care was exercised with my car. As I moved to be seated I quickly became aware the entire interior had been cleaned. All windows, seats, dash, carpets, etc., shined. When I removed the paper mat I realized they had also washed my winter floor mats as the salt stains were removed. I exited to return to the shop to extend my appreciation and noticed tire dressing was applied to each tire. My car looked showroom ready! Who does that? Once inside the office I offered my amazement and genuine appreciation for the incredible care and customer service I received. Truly, they know how to exceed customer expectations. They seemed somewhat humbled by the gratitude, offering this is the way Patrick does business and the customer experience is important to everyone in the company. I trust Patrick’s senior executive will extend my deepest appreciation to the entire collision team for a job very, very well done. More

Another good experience! I came first thing in the morning to have a tire pressure warning checked out. As always I was greeted promptly and pleasantly got my concerned "logge I came first thing in the morning to have a tire pressure warning checked out. As always I was greeted promptly and pleasantly got my concerned "logged in" and invited to wait in the waiting area. This time, I have to say I was surprised, at being kept waiting from 7:30 till almost 9:00, as I was first in the door... but I don't really know how long it "ought to " take to find and fix a problem with a tire rim, so no real complaint. Mario kept me informed and I was on my way with a safe reliable car. More

Scheduled Maintenance We have always received excellent service from the team at Patrick, in fact the positive impression we get from the service department was part of the We have always received excellent service from the team at Patrick, in fact the positive impression we get from the service department was part of the reason we went to them a year ago to replace our '08 Acadia. More

new tires & oil change i had an appointment dec.1,2015. when i got there jeff p. told me that mario wasn't going to be in today, he had a family emergency. well that's when i had an appointment dec.1,2015. when i got there jeff p. told me that mario wasn't going to be in today, he had a family emergency. well that's when things went downhill for me. jeff was very rude & disrespectful to me. finally i told him that i would call another day when mario was there and reschedule my appointment to have my car worked on. i did. got it rescheduled for dec.9,2015. had no problems when i took it back to have mario fix it. mario works with me knowing i have a 2 and a half hour time frame. he gets me in and out as soon as possible so i can get back to work and not be late. he is very respectful, is professional and i always get 100% satisfaction when i deal with mario. that's why i won't deal with anyone but mario. mario thank you for what you do for me. it is greatly appreciated. another 10 stars for mario. a very satisfied customer of mario's. candy b. More