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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,880 reviews
November 26, 2018
They fixed it! I had an issue where the traction control came on when it shouldn't have. They took the time to find the cause and fix it. We got there early and I had an issue where the traction control came on when it shouldn't have. They took the time to find the cause and fix it. We got there early and they got us right in. They had a loaner for me, which was good since it took a couple of days. I am glad I purchased the extended warrantee on my 2013 Impala. More
by AUNTNANK
Verified CustomerEmployees Worked With
Shawn Harder
November 26, 2018
Great experience Jonathan Hillengas and George Sarkis were friendly,informative and very easy to work with. We now have two vehicles from Bob Johnson’s and both times Jonathan Hillengas and George Sarkis were friendly,informative and very easy to work with. We now have two vehicles from Bob Johnson’s and both times we had a pleasant experience and would definitely recommend to friends. More
by Davestruck61
Employees Worked With
Jonathan Hillengas, George Sarkis, Dustin Jewell
November 26, 2018
Great service! Needed service for a recall on my car. Tests that needed to be done and the repair that was needed was fully explained. Service team was friendly, cou Needed service for a recall on my car. Tests that needed to be done and the repair that was needed was fully explained. Service team was friendly, courteous and super! More
by PARKERSTAVERN
Employees Worked With
Dan Helmbold
November 26, 2018
Friendly & efficient service Great experience. Willie & Brian were great. This isn't my 1st purchase with Willie. He took his time & worked to get what we wanted. We left there Great experience. Willie & Brian were great. This isn't my 1st purchase with Willie. He took his time & worked to get what we wanted. We left there with a 2018 Trax for my daughter & 2019 Equinox for me. Thank you for helping make this happen. Willie & Brian made such a great team. More
by TCastro
Employees Worked With
Willie Williams, Brian Antinore
November 26, 2018
Review Dave is absolutely excellent. I 100% reccomend and will be back to so business exclusively with him again. Everyone’s knowledge was great and all my q Dave is absolutely excellent. I 100% reccomend and will be back to so business exclusively with him again. Everyone’s knowledge was great and all my questions were answered More
by coyote5
Employees Worked With
Eric Pappert, David Towle, Gary Bains
November 25, 2018
good customer service in sales department My salesman was Joey Grimshaw. Joey made certain I was able to see the car I was interested in even though it was at another location. We worked out a My salesman was Joey Grimshaw. Joey made certain I was able to see the car I was interested in even though it was at another location. We worked out a deal, then I told him I'd like for my wife to see the car before I sign any papers. Joey actually drove the car to my home after he got out of work so my wife could see it, and the deal was finalized. I think he went "over the top' to get his sale and I really appreciate his efforts. George Sarkis was also very helpful to get a warranty agreement at a good price. More
by bassic.sounds
Employees Worked With
Joeseph Grimshaw, George Sarkis
November 25, 2018
Best customer service !!! Will not buy a car from anywhere else. Steve York is the best salesman there. The entire Bob Johnson family is attentive to every detail and goes out Will not buy a car from anywhere else. Steve York is the best salesman there. The entire Bob Johnson family is attentive to every detail and goes out of their way to make sure your satisfied everytine you leave. More
by SARAHFARMER159
Employees Worked With
Dan Helmbold, George Sarkis, Steve York
November 25, 2018
In for oil change and tire rotation. Service time was efficient considering they were very busy that day. About 1 1/2 hrs. Service rep was very courteous and explained all services that w Service time was efficient considering they were very busy that day. About 1 1/2 hrs. Service rep was very courteous and explained all services that were performed. More
by Ejhaack2
Employees Worked With
Kevin Tucker - Service Advisor
November 25, 2018
Can't always fix electronic issues on new car. On my last car (2015) the dash lights dimmed during the day and you couldn't see the dash instruments whenever you turned on the wipers. Couldn't fix. On my last car (2015) the dash lights dimmed during the day and you couldn't see the dash instruments whenever you turned on the wipers. Couldn't fix. Our current car: back brakes and rotors badly scored after just 12,000 miles. They said that is normal and probaly is due to rust?????? They did agree to turn the rotors this one time for me. But what's causing this to happen on the back two wheels only? Also my interior display and functions don't show up till 1-2 minutes after the care is started ... another problem they say that is GM's fault and they can't fix it. The experience of entering the service write up area is confusing because it can become a free-for-all to see where to go and who's next. No customer wait line identification so everyone stands anywhere. Other customers have also told me they feel confused upon entering the service write up area also. Talked to the service manager with no success. What???? More
by KSG83
Employees Worked With
This is not about the service people it's about poor management in that area.
November 25, 2018
Every time is something Where to begin. Your service department is terrible. Period. Every oil change is at least 2 hours and that’s with a scheduled appointment. 2 hours. My Where to begin. Your service department is terrible. Period. Every oil change is at least 2 hours and that’s with a scheduled appointment. 2 hours. My girlfriends last appointment for an oil change turned into a 4 day ordeal because a bolt for the tires stripped while performing a tire rotation. Was told it was from the factory when the put the locking nut on. They had to order the part so it would be the next day. As we went to get a courtesy vehicle we stood there for almost 10 minutes before 1 of the 5 employees who were doing nothing finally agnowledged us. The following day my girlfriend called at 3pm. Had to call back. Called at 4 as she was leaving work and was told it would be done at 5. We chose to take the courtesy vehicle for the weekend. Who knows if it would actually have been done by 5. In the future if we buy a vehicle from Bob Johnson our regular maintenance will be done elsewhere. It’s just ALWAYS something. Oil changes shouldn’t take up to 3 hours. More
by eric8050
Employees Worked With
Benjamin Collichio
