Bob Johnson Chevrolet

Wonderful to work with to buy a new car. Large dealership with many salesman to assist you and many vehicles Large dealership with many salesman to assist you and many vehicles More

The best way I can summarize working with Bob Johnsons in Avon is "buyer beware." I went in and drove a couple of cars. Ultimately, I went forward with a 2023 Jeep Wrangler (a really nice Jeep with less th Avon is "buyer beware." I went in and drove a couple of cars. Ultimately, I went forward with a 2023 Jeep Wrangler (a really nice Jeep with less than 8k miles). I went through the typical song and dance where they told me I was upside down on my trade (and I was) and gave me a payment which was too high. So, I left. However, the Jeep kept calling me back and so I agreed to purchase the Jeep and bit off a higher payment. I agreed to increase my downpayment by $1,000 and they agreed to give me $500 more for my trade. I said "go for it!" By Friday of that week I was told (five times) that we were good to go to pick up the Jeep that Monday. In fact, they had already called my insurance company and changed it to the new Jeep. Now, Monday comes and I get a call from the sales person with a couple of questions for the credit app. I asked again if we were still a go for 4:00 PM and the response was yes! About 30 minutes later I got a call from the Finance/Business Manager who told me I needed to put another $12k down. I was like xxx! How did we get from "you can pick it up on Monday at 4:00 PM" to "you need to give us $12k more down?" And his attitude was "yea, well ... it is what it is." The bottom line is that I don't like to be lied to ... from anyone. And that is exactly what they did ... they lied to me. So, unless you enjoy a deceptive and dishonest sales experience you'd be best to avoid Bob Johnsons at all cost. More

Dan Mitchell spent a good half of a day working to help me find the car I wanted and needed. He and the sales managers, Peter and Brian at the West Ridge location were terrific to me and I am happy with my me find the car I wanted and needed. He and the sales managers, Peter and Brian at the West Ridge location were terrific to me and I am happy with my new- used car!! Thank you Dan for your patience and companionship on my journey!! You are a really good person! More

They say they will keep my car in service for 1 month or more, but they do not give a loaner. more, but they do not give a loaner. More

I ordered a van in to the Avon location from Greece. I met with Steve Johnson who sold me the van. After leaving the dealership I received a call telling me the van was sold to someone else the day befo I met with Steve Johnson who sold me the van. After leaving the dealership I received a call telling me the van was sold to someone else the day before and the he and I both requested the van be transferred to Avon on the same day. Steve is the manager and he did not know the van was sold the day before. I believe they sold the van by mistake the day before because they are are unorganized and no one knew or cared the van was transported to the location for me. Steve Johnson "manager" should have known the status of the vehicle yet he let me look at it,test drive it and ave my mechanic look at it before agreeing on a sales price. More

Visited dealer on April 4, 2023, to try to purchase a 2023 Bolt EUV. Placed order on the same date with Ted Peters. Unfortunately Chevrolet has not yet accepted order or even indicated if it will be poss 2023 Bolt EUV. Placed order on the same date with Ted Peters. Unfortunately Chevrolet has not yet accepted order or even indicated if it will be possible for GM to fulfill this order. More

Been calling service dept. for 3 days no answer. Finally left message and no call back. They had no problem selling me a truck but then horrible customer service. Never go back for 3 days no answer. Finally left message and no call back. They had no problem selling me a truck but then horrible customer service. Never go back again. More

Emily Herman, my sales Rep was very friendly and her no pressure approach was absolutely excellent!!!! pressure approach was absolutely excellent!!!! More

I submitted a request to the dealer and never heard back. I haven’t heard anything good about any of the Bob Johnson dealerships but thought I’d give them the benefit of the doubt. I guess what I heard was c I haven’t heard anything good about any of the Bob Johnson dealerships but thought I’d give them the benefit of the doubt. I guess what I heard was correct!!! More