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Bob Johnson Chevrolet
Rochester, NY
2,866 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,866 reviews
August 09, 2018
Very unprofessional. I’ve never had a car buying experience where so many xxxxx were dropped and promises went unmet. I bought a used truck and the dealership wouldn’t eve I’ve never had a car buying experience where so many xxxxx were dropped and promises went unmet. I bought a used truck and the dealership wouldn’t even front $30 to supply an owners manual. The truck is great, but I will never be returning to the dealership again. More
by jvmorreale226
Verified Customer
Helpful August 09, 2018
Service sucked on so many levels Was told by Anthony that because I was buying my lease, Bob Johnson would do a complete cleaning/detailing. Make it look as if it just came off the lo Was told by Anthony that because I was buying my lease, Bob Johnson would do a complete cleaning/detailing. Make it look as if it just came off the lot. It would take a couple of hours, Anthony said. Scheduled to drop off my car Tuesday (July 24th) morning. Dropped off my car around 10:30am on the 24th. No calls during the day, so I head to the dealership after work, 6pm, to pick up car. Find out car had not been touched. Left the car over night & was it would be done first thing on the 25th. I call around noon on the 25th, to see if my car was ready. Was told over the phone that it was ready & to pick it up anytime after 3:30. Head up to dealer at 4pm. Was told to sit in the waiting room. One hour passes by. Finally see Anthony to have him check on my car. Service manager finally come out, apologies. Go to the car, quickly look around. Had not been washed. I shrug it off. Looks "clean". Smells clean. Leave & go home. Get home, & notice a half assed vacuuming had been done. Back seat seat & floor & trunk area barely touched. Dusting/wiping down was done only on the dashboard & front seat area. Immediately send Anthony pics. I was duped. 2 days & service didn't, for some reason, think my car was worth doing what had been promised. Will never do service there, outside warranty stuff. Will absolutely never refer anyone. Can't remember who my original customer service guy was. 3 guys in from the end More
by moot2me
August 08, 2018
Salesperson great but not sure I received the best deal. Everybody I dealt with was great but not sure I received the best deal. The longest part was waiting for the NERDS which was not their fault. Everybody I dealt with was great but not sure I received the best deal. The longest part was waiting for the NERDS which was not their fault. More
by sleh
August 08, 2018
Air conditioning service My air wasn’t working and they found the problem and it didn’t even cost anything additional to the diagnostic fee. Most deal re would have inflated t My air wasn’t working and they found the problem and it didn’t even cost anything additional to the diagnostic fee. Most deal re would have inflated the service visit. Not Chris Codd’s team. Second to none More
by JSALONE0
Employees Worked With
August 08, 2018
Good choice for purchase I went to Bob Johnson on a recommendation. I was a bit hesitant but my sales person was great. No pressure, answered questions, helped in every way I I went to Bob Johnson on a recommendation. I was a bit hesitant but my sales person was great. No pressure, answered questions, helped in every way I asked. I would not hesitate to go back and use Bob Johnson again. More
by JCELVIS1
August 08, 2018
Best car sales experience Sam Cubbioti made it so simple no haggling best price up front.They did all the work I signed and drove away. NERDs showed me how to use all the elect Sam Cubbioti made it so simple no haggling best price up front.They did all the work I signed and drove away. NERDs showed me how to use all the electronics made it simple More
by Tammy z
August 07, 2018
Always Striving to Please Carol and her apprentice Nate took every measure to listen to my wants and worked diligently to find the perfect fit in car and payments. The Nerd’s s Carol and her apprentice Nate took every measure to listen to my wants and worked diligently to find the perfect fit in car and payments. The Nerd’s sync your car with clear explanations. Kudos. I highly recommend Bob Johnson Chevy for both sales and service. Thank you, again. More
by Dmontrallo
August 07, 2018
Great Experience Everyone was helpful kind and knowledgeable. Customer first and willing to listen and help with out any dealership pressure. I would recommend this d Everyone was helpful kind and knowledgeable. Customer first and willing to listen and help with out any dealership pressure. I would recommend this dealership to anyone. More
by patrick120
August 07, 2018
Friendly, fair, actually enjoyable Ray Mitchell, was a joy to work with made things easy to understand.. He was informative, the IT fellow really knew his stuff helping me set up the tr Ray Mitchell, was a joy to work with made things easy to understand.. He was informative, the IT fellow really knew his stuff helping me set up the truck. More
by higbeee9
August 07, 2018
Recall I went in for a recall on my tire jack. They completed this in a timely fashion. I also go in for regular oil changes and the people are always frien I went in for a recall on my tire jack. They completed this in a timely fashion. I also go in for regular oil changes and the people are always friendly and helpful. More
by MOMMY_DONNA2001
Employees Worked With
I don't know their names
