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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,880 reviews
June 28, 2018
Good service The service went as expected other than taking longer than expected. I guess that's the setback with same day, no appointment service. I didn't have t The service went as expected other than taking longer than expected. I guess that's the setback with same day, no appointment service. I didn't have to wait too long but I did still wait longer than expected. More
by FRORANGER
Verified CustomerEmployees Worked With
Jamalle Cade
June 27, 2018
Terrible There is not enough time in the day to describe the issue's this service center has. Sales is a different story, but service is absolutely terrible. 0 There is not enough time in the day to describe the issue's this service center has. Sales is a different story, but service is absolutely terrible. 0 stars across the board for anything the service department is a part of, even though I am required to give them at least 1. Maybe #1 dealership in sales, but one of the worst in service. I will never choose to bring any vehicle I have here for any reason. More
by Justin16
Employees Worked With
Dan Helmbold
June 27, 2018
New Car lease Excellent customer service. My salesperson Laura was extremely knowledgeable of all products making the buying process so easy! Bob Johnson's is a gr Excellent customer service. My salesperson Laura was extremely knowledgeable of all products making the buying process so easy! Bob Johnson's is a great place to buy/lease a vehicle, the atmosphere is great and there were so many cars to choose from. Laura facilitated such a smooth transaction going WAY above and beyond to meet all my needs. Laura was remarkably competent and made sure that I was comfortable with the deal. More
by KATR1130
Employees Worked With
Eric Pappert, Laura Tallents
June 27, 2018
Ecellent experience I recently purchased a truck from Brady at Bob Johnson and could not be happier. A truly no pressure environment with many people involved in making s I recently purchased a truck from Brady at Bob Johnson and could not be happier. A truly no pressure environment with many people involved in making sure I was satisfied with the deal I got. I would highly recommend Bob Johnson! More
by dbrower2
Employees Worked With
George Sarkis, Brady Schultz
June 27, 2018
Good experience with Service Rep & Tech I have had on going bluetooth and radio issues with my 2016 Trax since the day it was delivered to me as a new vehicle. It has been back many times. T I have had on going bluetooth and radio issues with my 2016 Trax since the day it was delivered to me as a new vehicle. It has been back many times. This time I had the opportunity to work with Service Advisor Nicholas DeLettera and Tech Nick Lang. I would highly recommend these two individuals. They listened to my complaints and really seemed to care. Nick Lang immediately drove my vehicle with me to test the bluetooth connection and the brakes which were also a complaint. The brakes were just in need of a cleaning and setting. The radio ended up being replaced for a second time. When I went to pick up my vehicle Nick Lang came out to meet me and went out to the car with me to test everything to make sure it worked again prior to releasing the vehicle back to me. I had been very upset with the dealership prior to this experience. Nicholas and Nick really turned around my view of the dealership. If I ever have any other concerns I will specifically request the same Service Advisor and Tech. More
by ANDREWSALISSA2
Employees Worked With
Nick Lang , Nicholas Delettera
June 27, 2018
Helpful people Very helpful and kind during my visit I had to drop my car off for a second time and the service center and my salesman were all helpful in getting me Very helpful and kind during my visit I had to drop my car off for a second time and the service center and my salesman were all helpful in getting me a rental so I could get to work More
by Caitlin
Employees Worked With
Nicholas Delettera, Scott Tam
June 27, 2018
Equinox From start to finish my experience was a friendly knowledgeable and informative. All concerned with this experience leads me to return again to this e From start to finish my experience was a friendly knowledgeable and informative. All concerned with this experience leads me to return again to this excellent facility. Thank you for everyone's help More
by Redrock
Employees Worked With
Anne Lakis, George Sarkis, Jamal Griffin
June 26, 2018
Communication poor I had great help as far as finding out about my warranty my car had in regards to the problem I had but the communication with the dealership was very I had great help as far as finding out about my warranty my car had in regards to the problem I had but the communication with the dealership was very poor... They stated I missed the calls but I didn’t receive any....they serviced my car but didn’t inform me until late whether they would be keeping it or not it was kinda crazy because I thought they would have let me know so I could make arrangements...besides the lack of communication everything went well... More
by Missbooth
Employees Worked With
Dan Helmbold
June 26, 2018
The service of the financial manager and the salesman The financial manager and salesman went far beyond what was necessary in order to close this deal. George has been the financial manager for all of m The financial manager and salesman went far beyond what was necessary in order to close this deal. George has been the financial manager for all of my now sixth equinox. Your salesman was upfront and answered all questions concerning options and tried his best to find what I wanted. More
by ami98er
Employees Worked With
John Faggiano, Peter Montante, George Sarkis
June 26, 2018
Oil change I called to make an appointment for an oil change. Unfortunately they were not able schedule me within the few day window I had. They did suggest the I called to make an appointment for an oil change. Unfortunately they were not able schedule me within the few day window I had. They did suggest the walk in service however, no appointment necessary. So I called again about 30 minutes before I wanted to go in to find out the wait time. They said approximately 1 hour. When I got there, Steve took care of me and also said about an hour wait. Within the hour I was back on the road. A very pleasant experience as usual. More
by Mark
Employees Worked With
Steve Kerr
