
Bob Johnson Chevrolet
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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DEF tank issue I am very pleased with the services received. I had a Diesel Exhaust Fluid service light and from online research expected a large bill as my Cruze is I am very pleased with the services received. I had a Diesel Exhaust Fluid service light and from online research expected a large bill as my Cruze is a 2014. Turns out Andrew the service writer found it was under extended warranty. A big plus for me is everything was pit back together the way they found it. Like they were never their. Everyone was friendly and helpful. More
Excellent Service I was in n out in an hour for an Oil Change in the afternoon, Gave me my paper work and keys n I was out the door and enjoyed the beautiful weather!! I was in n out in an hour for an Oil Change in the afternoon, Gave me my paper work and keys n I was out the door and enjoyed the beautiful weather!! More
Excellent service Everyone was super friendly and helpful. They are always looking for the best possible option for their clients. I got my car brand new car within 1 d Everyone was super friendly and helpful. They are always looking for the best possible option for their clients. I got my car brand new car within 1 day. They are super fast. Great place and I will definitely be back. More
Great service Kudos to Daniel from Service who trouble shooted my 'frozen door' problem. Thank you. I also appreciate the email discount that allowed me to get free Kudos to Daniel from Service who trouble shooted my 'frozen door' problem. Thank you. I also appreciate the email discount that allowed me to get free service on June 25. More
Good service The service went as expected other than taking longer than expected. I guess that's the setback with same day, no appointment service. I didn't have t The service went as expected other than taking longer than expected. I guess that's the setback with same day, no appointment service. I didn't have to wait too long but I did still wait longer than expected. More
Good experience with Service Rep & Tech I have had on going bluetooth and radio issues with my 2016 Trax since the day it was delivered to me as a new vehicle. It has been back many times. T I have had on going bluetooth and radio issues with my 2016 Trax since the day it was delivered to me as a new vehicle. It has been back many times. This time I had the opportunity to work with Service Advisor Nicholas DeLettera and Tech Nick Lang. I would highly recommend these two individuals. They listened to my complaints and really seemed to care. Nick Lang immediately drove my vehicle with me to test the bluetooth connection and the brakes which were also a complaint. The brakes were just in need of a cleaning and setting. The radio ended up being replaced for a second time. When I went to pick up my vehicle Nick Lang came out to meet me and went out to the car with me to test everything to make sure it worked again prior to releasing the vehicle back to me. I had been very upset with the dealership prior to this experience. Nicholas and Nick really turned around my view of the dealership. If I ever have any other concerns I will specifically request the same Service Advisor and Tech. More
Helpful people Very helpful and kind during my visit I had to drop my car off for a second time and the service center and my salesman were all helpful in getting me Very helpful and kind during my visit I had to drop my car off for a second time and the service center and my salesman were all helpful in getting me a rental so I could get to work More
Equinox From start to finish my experience was a friendly knowledgeable and informative. All concerned with this experience leads me to return again to this e From start to finish my experience was a friendly knowledgeable and informative. All concerned with this experience leads me to return again to this excellent facility. Thank you for everyone's help More
Terrible There is not enough time in the day to describe the issue's this service center has. Sales is a different story, but service is absolutely terrible. 0 There is not enough time in the day to describe the issue's this service center has. Sales is a different story, but service is absolutely terrible. 0 stars across the board for anything the service department is a part of, even though I am required to give them at least 1. Maybe #1 dealership in sales, but one of the worst in service. I will never choose to bring any vehicle I have here for any reason. More
New Car lease Excellent customer service. My salesperson Laura was extremely knowledgeable of all products making the buying process so easy! Bob Johnson's is a gr Excellent customer service. My salesperson Laura was extremely knowledgeable of all products making the buying process so easy! Bob Johnson's is a great place to buy/lease a vehicle, the atmosphere is great and there were so many cars to choose from. Laura facilitated such a smooth transaction going WAY above and beyond to meet all my needs. Laura was remarkably competent and made sure that I was comfortable with the deal. More