Bob Johnson Chevrolet

Awesome service! From making the appointment to paying the cashier, excellent service all the way around. Jamal referred me because he works there and Paul worked hard From making the appointment to paying the cashier, excellent service all the way around. Jamal referred me because he works there and Paul worked hard to get my car safe again, while also saving me some money in the end. More

Head lights changed Followed BJ recommendation to change both since the bumper must be removed. Labor charge to change each head light separately would have been high and Followed BJ recommendation to change both since the bumper must be removed. Labor charge to change each head light separately would have been high and time consuming. More

Rude and Arrogant I went in to look at, test drive, and possibly purchase a '18 Trax w/AWD. Currently I drive a FWD Cruze and it's a nightmare trying to get up any kin I went in to look at, test drive, and possibly purchase a '18 Trax w/AWD. Currently I drive a FWD Cruze and it's a nightmare trying to get up any kind of incline with any snow/slush on the road. I said as much to the guy who said he'd help me out (Omar, who as it turns out, isn't even listed as a salesperson on the site). He stated that he had no issues getting up hills in inclement weather in his sedan and that it's almost always driver error when something goes wrong. He continued to harp on that point, clearly insinuating that I don't know how to drive in inclement weather. I've driven in Western NY weather for 20+ yrs, and curiously, had no issues getting up hills w/snow and slush on the ground in my previous car, which was a Mazda FWD sedan. It makes sense why Bob Johnson has to offer such great deals on cars -- the staff is incredibly rude while trying to sell inferior cars. I'll be taking my business elsewhere... I may have to pay a bit more, but at least I won't be insulted by people who don't know what they're talking about. More

Fast and Friendly Awesome! Was in and out without any issues. It was clean and plenty of comfortable places to wait. People were happy and enjoying the atmosphere when Awesome! Was in and out without any issues. It was clean and plenty of comfortable places to wait. People were happy and enjoying the atmosphere when they brought in the radio car blasting rock music. More

Inspection and new cabin air filter Good service and out within an hour. Worked with Steve and he was very professional! Called ahead for appointment which made it alot easier for time Good service and out within an hour. Worked with Steve and he was very professional! Called ahead for appointment which made it alot easier for time More

Great salesman The sales man was very honest and helpful. Not pushy at all. I will be back in the future for another less or vehicle purchase The sales man was very honest and helpful. Not pushy at all. I will be back in the future for another less or vehicle purchase More

Customers First I visited the dealership three times; each time people made sure to ask if I needed assistance, and I was helped right away. My salesperson was friend I visited the dealership three times; each time people made sure to ask if I needed assistance, and I was helped right away. My salesperson was friendly, professional, and knowledgeable. He went out of his way to make sure the car I wanted (at another Bob Johnson's) was available for a test drive, even when he needed to take time out of his day to retrieve it when it had been returned! The financial advice I received helped me make a decision about adding a warranty. At the time of pick up, my paperwork and the car were ready for me without any hassle. Great experience! More

Amazing customer service At this dealership I have always been taken care of. Even in scenarios when I was only able to describe what was happening to my vehicle by imitating At this dealership I have always been taken care of. Even in scenarios when I was only able to describe what was happening to my vehicle by imitating the noise, I was always taken seriously. Having routine maintenance done on my vehicle is always done quickly and with quality parts and materials! More

New car lease We had a great experience leasing my Equinox with Len. would highly recommend him to family and friends and wouldn’t change anything about our experie We had a great experience leasing my Equinox with Len. would highly recommend him to family and friends and wouldn’t change anything about our experience. More

I had an issue that was under warranty. The issue was handled quickly once I got an appointment. My only criticism is the length of time to get an appointment. The warranty service was han The issue was handled quickly once I got an appointment. My only criticism is the length of time to get an appointment. The warranty service was handled and I was on my way. More