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Bob Johnson Chevrolet

Rochester, NY

Overview
Reviews
Vehicles
4.4
2,881 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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1271 Ridge Rd W

Rochester, NY

14615

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Showing 2,881 reviews

May 20, 2018

Bob Johnson service department is perfection Everyone at Bob Johnson Chevrolet is professional and exceptional. FANTASTIC! Sales, service, management are all pieces to a perfect puzzle. They aren More

by Sherlock25588
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Leach, Joeseph Grimshaw, Christopher Codd, Christopher Sherlock
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May 20, 2018

Purchase new equinox Overall friendly staff and good pricing on vehicles. Although there is a large selection of cars my vehicle color choice was very limited. Would recom More

by Mickeytee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Magin, Eric Pappert, Jamal Griffin, Peter Montante
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May 19, 2018

Outstanding service! Both Bert Marlatt and John Brest were extremely helpful and the experience was outstanding. I will be a return customer for years to come. Thank you! More

by rebecca.petrillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brest, Bert Marlatt
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May 19, 2018

Tire rotation and oil change Done in less than an hour. Very happy. Can't complain about anything at all. Will do it again and let people know about my visit. More

by Lions Blow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamalle Cade, Nicholas Delettera, Dan Helmbold, Mark Jenkins, Steve Kerr, Paul Palmgreen, Kirstin Perry, Rocco Pellegrino, Christopher Codd, Andrew Bisig
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May 19, 2018

Check engine fault. Second time in for check engine. First time was fuel vapor sensor corroded wire. 28000 miles and 2 1/2 years old, not covered, $300. Second time in a More

by TIMOTHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Helmbold
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May 22, 2018 -

Bob Johnson Chevrolet responded

Unfortunately these repairs were not covered after the 3/36 warranty, We gave you a credit of the first repair towards the second repair. Please call me at 413-9339 if you have further questions. We want you to be happy with us and thought we did right by you.

May 19, 2018

good clean people were nice sale lady carol was very nice went in to detail on every points of the car. chris told me how long i would wait he was right on nice guy More

by WOLFCAT069
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Harrington, Christopher Sherlock
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May 19, 2018

Great service By far best dealership in Rochester for selection, service and price. I look forward to my next purchase and definitely will be giving it to Mike Bart More

by YANKEESUNIVERSE27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Barty, George Sarkis
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May 19, 2018

awsome SAM made the purchase of truck easy with very little pressure no surprises when it came to singing all the paper work payments were just what he said More

by wsmith87
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pappert, Brian Cornell, Sam Cubiotti
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May 18, 2018

I love Andy I was in an accident and found myself looking for a new Equinox. I found Andy at Bob Johnson’s and he gave me a great deal and went to extra mile for More

by Bradford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Stewart
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May 18, 2018

Lock wheels Service promised to put locks on wheels and then said they can't. gave some xxxxxxxxx response. never will I have my car serviced at this dealer. More

by JOHN.BAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i dont remember the service guys name.
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May 22, 2018 -

Bob Johnson Chevrolet responded

I'm very sorry to hear of this. I would like to hear more about this as it does not make sense that someone would tell you this. Please call me when you have the opportunity at 413-9339 so we can discuss this further.

May 22, 2018 -

JOHN.BAY responded

I appreciate that you sent a response but if you look at the history of my service you can find out who told me what they said. I bought the car and it had wheel locks on. I brought the car back to find out what options I had to get them off. They were not able to find the key for the locks anywhere in or on the car. they checked inside the engine and in the truck. no key for the locks. I was then told if I wanted I could get wheel locks put on with a key for free. I said ok, great. Then when the car was ready I was told I could not get the wheel locks and that I was all set. No one explained why and no one came back to me before the car was ready as to what they decided. I am done with this dealership and most likely will not but a chevy the next time I or anyone in my family needs a car.

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