Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Johnson Chevrolet
Rochester, NY
2,883 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,883 reviews
May 07, 2018
Friday Morning Service I dropped off the car for a standard oil change & tire rotation. I was greeted very promptly and was informed of what was to be done and the timeframe I dropped off the car for a standard oil change & tire rotation. I was greeted very promptly and was informed of what was to be done and the timeframe. I appreciated the use of one of two computers available. I could stay busy doing productive work while I waited. Car was done in 1hr. & 20 min. I received a text when the car was done & immediately got the final report, paperwork and was set to go! More
by R Forgue
Verified CustomerEmployees Worked With
Jessica Stahl
May 07, 2018
Had to return a couple days later Just went in for a oil change,, tire rotation and they recommended changing the engine air filter. I agreed to that but on my way home (30 minutes awa Just went in for a oil change,, tire rotation and they recommended changing the engine air filter. I agreed to that but on my way home (30 minutes away) I turned on my fan for my air conditioner and it made a loud vibrating noise. I called and they told me to come back and they would fix it. Too far to go back that day, going back today but don’t appreciate having to make the extra trip. More
by KARENBARRY66
Employees Worked With
Steve Kerr
May 07, 2018
Bad customer service I made an appt online for 7:30 am. When I pulled in a man came up with a tablet and asked for my name and what I was coming in for. I told them I had I made an appt online for 7:30 am. When I pulled in a man came up with a tablet and asked for my name and what I was coming in for. I told them I had a appt and gave them my information they told me where to park and to leave my keys in the car and that was it. So I went inside and I waited for a while. Around 9 am I went to the desk to see if it was done yet they said no because I didn’t check in up front too. I didn’t think I would have to check in at two different places and it was never communicated to me that I had to do so. I explained to them that I made an appointment online and I spoke to someone outside and gave them my information I don’t know why it wasn’t communicated to me. I would have felt a little better if they would have apologized for the confusion or the fact that i had been waiting so long when they had my keys hung up the whole time and didn’t know who they belonged to. I will not be going back here for any services after this experience. More
by JANELLEGUCK
Employees Worked With
I didn’t look at the name tags
May 07, 2018
Awesome Scott, Ben and George were great to deal and they made my experience very easy and comfortable. Gained a customer for life. Thanks guys Brian Scott, Ben and George were great to deal and they made my experience very easy and comfortable. Gained a customer for life. Thanks guys Brian More
by bkessler2282
Employees Worked With
Benjamin Collichio, George Sarkis, Scott Tam
May 07, 2018
Routine maintenance Friendly professional and conplete Service by all staff from the moment I pulled into the bay. Telephone call telling me the service was done was time Friendly professional and conplete Service by all staff from the moment I pulled into the bay. Telephone call telling me the service was done was timely. More
by MOTTO0
Employees Worked With
John shuttle driver, Christopher Sherlock
May 07, 2018
Outstanding Customer Service The Service Advisor Daniel Helmbold is the reason I return to Bob Johnson for service on my vehicles. Over the years he has always given honest recomm The Service Advisor Daniel Helmbold is the reason I return to Bob Johnson for service on my vehicles. Over the years he has always given honest recommendations for maintenance and repairs. He has earned my trust and that's what keeps me coming back. Thank you for the First Class Customer Service. More
by JDANGELO1
Employees Worked With
Dan Helmbold
May 07, 2018
Great expirence Mike Barty is the best guy around. He’s going to take care of you and make sure you get exactly what you’re looking for while making it a smooth proce Mike Barty is the best guy around. He’s going to take care of you and make sure you get exactly what you’re looking for while making it a smooth process. It was a smooth process all the way throughout and wouldn’t buy from anywhere or anyone else. Thank you mike! More
by RHOH78
Employees Worked With
Michael Barty, Eric Pappert, Jake Casartelli
May 07, 2018
Leased new car Willie was a great sales person. Very personable and also professional. Knew what we needed and wanted and was not pushy. I would recommend anyone req Willie was a great sales person. Very personable and also professional. Knew what we needed and wanted and was not pushy. I would recommend anyone request him for their sales person. Made the whole experience enjoyable. Also worked with someone not on your list named coleen who also was great. More
by Bobjohnson
Employees Worked With
Not sure who helped in finance , Willie Williams, Joe Williams
May 07, 2018
Service was great Scott Tam did a great job communicating with us through out the transaction and made it a smooth deal. It was quick and easy. Thank you Scott b Scott Tam did a great job communicating with us through out the transaction and made it a smooth deal. It was quick and easy. Thank you Scott b More
by neilholz
Employees Worked With
Eric Pappert, Scott Tam, Jamal Griffin
May 07, 2018
Fabulous staff The staff at Bob Johnson Chevrolet were all very helpful and very friendly. This was my first time leasing a car and my sales representative was so in The staff at Bob Johnson Chevrolet were all very helpful and very friendly. This was my first time leasing a car and my sales representative was so informative and helped me find the car I wanted at the price I needed. More
by Sjc
Employees Worked With
Hector, John Brest, John Faggiano
