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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,880 reviews
April 23, 2018
Everyone was very nice in the process of buying a new car. My only problem was not being able to find an LT3 before the end of the month when my GM Card Bonus ran out. I had to settle for the RS. Not having a My only problem was not being able to find an LT3 before the end of the month when my GM Card Bonus ran out. I had to settle for the RS. Not having a regular sales manager (is that the position?)) or the popularity of the vehicle made me settle for something slightly different. More
by cmmartin0
Verified CustomerEmployees Worked With
John Brest, Peter Montante, Lenny Zaccaglino
April 23, 2018
Bert was amazing! Bert has sold everyone in my family a car! We love working with him and Eric! We won’t go anywhere else! Thank you guys so much! Bert has sold everyone in my family a car! We love working with him and Eric! We won’t go anywhere else! Thank you guys so much! More
by sarahbeth410
Employees Worked With
Bert Marlatt, Eric Pappert
April 23, 2018
2018 corvette z06 Sam Cubiotti was an excellent salesmen he located me the exact 2018 corvette z06 I wanted couldn’t ask for a better salesmen or purchase Sam Cubiotti was an excellent salesmen he located me the exact 2018 corvette z06 I wanted couldn’t ask for a better salesmen or purchase More
by Mattjess5164
Employees Worked With
Sam Cubiotti, George Sarkis
April 23, 2018
Great experience as usual! My service technician was fabulous! Did the repairs in an efficient and timely manner and delivered for the quoted price. I always leave with a smil My service technician was fabulous! Did the repairs in an efficient and timely manner and delivered for the quoted price. I always leave with a smile because the cashiers are so friendly! More
by SABREFAN2004
Employees Worked With
Jamalle Cade
April 23, 2018
I was charged for a oil change and it wasn't performed. My receipt said 3 different types of oil were put in my car. I took my car to Long Pond Auto and it was discovered that my oil and oil filter were no My receipt said 3 different types of oil were put in my car. I took my car to Long Pond Auto and it was discovered that my oil and oil filter were not replaced. I am expecting a refund and a receipt stating what happened. Chris Codd is fully aware of this situation. More
by AJALFIERI1
Employees Worked With
Christopher Codd, Rocco Pellegrino
April 23, 2018
Best Service Ever From the time I call and set up my appointment until I pick up my vehicle A Bisig provides excellent service. He reassures me that my vehicle can be f From the time I call and set up my appointment until I pick up my vehicle A Bisig provides excellent service. He reassures me that my vehicle can be fixed. More
by Jacquie
Employees Worked With
Andrew Bisig
April 23, 2018
Recall issues I made the originally appointment over a week in advance to make sure that the parts for the recall would be in because every time I turn on my car, t I made the originally appointment over a week in advance to make sure that the parts for the recall would be in because every time I turn on my car, the clock resets(note: this is now the second time this has happened) I also needed an oil change... I dropped my car off the night before and called to check in around 10AM and was told it would take longer because of the recall. I picked my car up around 2:30 and was told they ordered the parts for the recall and they would call me when they were in. I was frustrated since I had made the appointment in advance. After leaving with no resolution, I got a call from someone offering to pick up my car from my work on Monday and fix it and he assured me the parts would be in. On Monday they did pick up my car and return it after “fixing” the recall. Unfortunately, i am still have the issue with the clock resetting and have not heard back from anyone st bob johnson including Jamal who I left a message for the day of. Overall very unsatisfied. More
by ALEXANDRAMICHAEL33
Employees Worked With
Jamalle Cade
April 23, 2018
Service sales Service department needs to be little more professional in dealing with customers. Acknowledge there presence. Sales felt little rushed at pick up and Service department needs to be little more professional in dealing with customers. Acknowledge there presence. Sales felt little rushed at pick up and had issues with car dying in intersection. Month out and still haven’t received dmv registration sticker or any paperwork from bank. More
by cowboys229
Employees Worked With
Nicholas Delettera, Steve Levine
April 23, 2018
For the most part happy Got a really good deal on the vehicle. Happy with that end. Needed a few things to pass inspection which were taken care of and given a rental. That’s Got a really good deal on the vehicle. Happy with that end. Needed a few things to pass inspection which were taken care of and given a rental. That’s where it was a little pain. Only able to drive a few hundred miles on that so I had to return it to get another rental. I live an hour each way so it was a little cumbersome to have to go a few times. Otherwise everything else was well taken care of but that’s the reason I didn’t give a perfect rating. More
by charlie8581
Employees Worked With
Ben calecio , Dan Helmbold, George Sarkis
April 22, 2018
Friendly, knowledgeable and accommodating I was a bit intimitaed about going to Bob Johnson. It always seemes so large. My husnmband and some friends tols me they are the best dealership in I was a bit intimitaed about going to Bob Johnson. It always seemes so large. My husnmband and some friends tols me they are the best dealership in the country and they had good experiances to I figured i should check ot out. Everyone treated me with a smile and "How can I help you?". Mike Marelletta was wonderful! He genuine and sincere. He listened to all my questions and answered knowledgably and confidently. He made sure I was comfortable with everything. Erica Pappert was non judgemental yet transparent when helping getting the financing I needed. He answered all my questions and made me feel comfortable with my decision. I will recommend Bob Johnson to Everyone! Thanks so much! Sincerely, Sara Frisone More
by spf7879
Employees Worked With
Michael Marletta, Eric Pappert
