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Bob Johnson Chevrolet
Rochester, NY
2,885 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,885 reviews
April 23, 2018
I was charged for a oil change and it wasn't performed. My receipt said 3 different types of oil were put in my car. I took my car to Long Pond Auto and it was discovered that my oil and oil filter were no My receipt said 3 different types of oil were put in my car. I took my car to Long Pond Auto and it was discovered that my oil and oil filter were not replaced. I am expecting a refund and a receipt stating what happened. Chris Codd is fully aware of this situation. More
by AJALFIERI1
Verified CustomerEmployees Worked With
Christopher Codd, Rocco Pellegrino
April 23, 2018
Best Service Ever From the time I call and set up my appointment until I pick up my vehicle A Bisig provides excellent service. He reassures me that my vehicle can be f From the time I call and set up my appointment until I pick up my vehicle A Bisig provides excellent service. He reassures me that my vehicle can be fixed. More
by Jacquie
Employees Worked With
Andrew Bisig
April 23, 2018
Recall issues I made the originally appointment over a week in advance to make sure that the parts for the recall would be in because every time I turn on my car, t I made the originally appointment over a week in advance to make sure that the parts for the recall would be in because every time I turn on my car, the clock resets(note: this is now the second time this has happened) I also needed an oil change... I dropped my car off the night before and called to check in around 10AM and was told it would take longer because of the recall. I picked my car up around 2:30 and was told they ordered the parts for the recall and they would call me when they were in. I was frustrated since I had made the appointment in advance. After leaving with no resolution, I got a call from someone offering to pick up my car from my work on Monday and fix it and he assured me the parts would be in. On Monday they did pick up my car and return it after “fixing” the recall. Unfortunately, i am still have the issue with the clock resetting and have not heard back from anyone st bob johnson including Jamal who I left a message for the day of. Overall very unsatisfied. More
by ALEXANDRAMICHAEL33
Employees Worked With
Jamalle Cade
April 23, 2018
Service sales Service department needs to be little more professional in dealing with customers. Acknowledge there presence. Sales felt little rushed at pick up and Service department needs to be little more professional in dealing with customers. Acknowledge there presence. Sales felt little rushed at pick up and had issues with car dying in intersection. Month out and still haven’t received dmv registration sticker or any paperwork from bank. More
by cowboys229
Employees Worked With
Nicholas Delettera, Steve Levine
April 22, 2018
Friendly, knowledgeable and accommodating I was a bit intimitaed about going to Bob Johnson. It always seemes so large. My husnmband and some friends tols me they are the best dealership in I was a bit intimitaed about going to Bob Johnson. It always seemes so large. My husnmband and some friends tols me they are the best dealership in the country and they had good experiances to I figured i should check ot out. Everyone treated me with a smile and "How can I help you?". Mike Marelletta was wonderful! He genuine and sincere. He listened to all my questions and answered knowledgably and confidently. He made sure I was comfortable with everything. Erica Pappert was non judgemental yet transparent when helping getting the financing I needed. He answered all my questions and made me feel comfortable with my decision. I will recommend Bob Johnson to Everyone! Thanks so much! Sincerely, Sara Frisone More
by spf7879
Employees Worked With
Michael Marletta, Eric Pappert
April 21, 2018
Great place, great salesman and credit staff. Totally enjoyed Sean. He was very knowledgeable and courteous. Very friendly. Had great confidence that he was getting me my best possible deal. The d Totally enjoyed Sean. He was very knowledgeable and courteous. Very friendly. Had great confidence that he was getting me my best possible deal. The dealership was very clean. Staff all very friendly. More
by spaulin1
Employees Worked With
Sean Bittner
April 21, 2018
A wait, but a pleasant one. I would have given 5 stars but the 1st rep in the service department told us we had to wait 2 weeks for an oil change...the manager, Chris, got us in I would have given 5 stars but the 1st rep in the service department told us we had to wait 2 weeks for an oil change...the manager, Chris, got us in the next day. More
by Suenbill
Employees Worked With
John Lanzatella
April 20, 2018
Good exerience Service at BOB Johnson was good. I don't really like doing these surveys so forgive me for not bloviating about how amazing my experience was. It is a Service at BOB Johnson was good. I don't really like doing these surveys so forgive me for not bloviating about how amazing my experience was. It is a good place to get service done. The price is good and the people are friendly. The Stahls are great. More
by DAVIS.TANNER07
Employees Worked With
Jessica Stahl
April 20, 2018
Breaks Mark is great. Rental department is great. The mechanics are not educated last time I was there they said all 4 tires had broken belts and I needed ne Mark is great. Rental department is great. The mechanics are not educated last time I was there they said all 4 tires had broken belts and I needed new four tires. I said that is impossible how it can be all four took car to an other mechanic. The mechanic said I just needed balance. The car was only at 22000 miles when I had tire problems. You need to invest in some good mechanics. More
by METINSONMEZUSA
Employees Worked With
Mark Jenkins
April 20, 2018
Inspection It was fine I had no problems customer service was friendly and I have my truck serviced with Bob Johnson for everything they are a great dearlership It was fine I had no problems customer service was friendly and I have my truck serviced with Bob Johnson for everything they are a great dearlership to work with More
by MADGIE4
Employees Worked With
Rocco Pellegrino
