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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,880 reviews
April 13, 2018
Great This dealership was great and even worked with me with overnighting the paper work bc I live out of state and everything went very smoothly. They made This dealership was great and even worked with me with overnighting the paper work bc I live out of state and everything went very smoothly. They made sure everything was taken care of so I would have a car in time to make it back home. More
by akearney11297
Verified CustomerEmployees Worked With
Rich Held, Jake Magin, George Sarkis
April 13, 2018
Terrible customer service!!! I purchased a vehicle here in March and had nothing but problems from them. We agreed on a price for vehicle and then they listed it online on their I purchased a vehicle here in March and had nothing but problems from them. We agreed on a price for vehicle and then they listed it online on their website for a lower purchase price. I notified my salesmAn Tyler at their Greece location to be advised there is nothing he can do about it. I go to pick up vehicle receive a call on the way to be told they will not have it ready at time they promised it to be. Keep in mind I had an hour drive there and they knew for 2 days ahead of time when I was picking it up. Apparently problem with tires although they say they go through a 172 point inspection. I drive there still in hopes that they will have it ready by the time I get there wait over an hour and am told I will not be able to get it that day. I receive vehicle end of next day. Upon inspection of vehicle the next day I find they never replaced missing piece of rubber on hood. I contact Tyler and am told he checked all other vehicles on the lot and they didn't have piece. I further contact him because it didn't make sense and he advised me he only has so much control over the maintenance department. Hence he obviously lied about the piece not belonging there. Totally disappointed with my whole experience. I purchased from the Greece certified dealership. And sales associates name was Tyler More
by Buyer looking for honest and good service
Employees Worked With
Tyler Kole
April 13, 2018
Service done right ! I have never had a bad experience when Jamalle was taking care of me, and this service visit was the best. The service was completed, and it was done I have never had a bad experience when Jamalle was taking care of me, and this service visit was the best. The service was completed, and it was done on time..totally satisfied !!, More
by JSACK0
Employees Worked With
Jamalle Cade
April 12, 2018
I was treated like xxxx (Sorry for the language) I had2 bring my car back within 2 weeks for the same problem, Bobjohnson claimed it was fixed, but would not give me a receipt I had2 bring my car back within 2 weeks for the same problem, Bobjohnson claimed it was fixed, but would not give me a receipt More
by patriciaamercer
Employees Worked With
spoke to Mr. Love, Rocco Pellegrino
April 12, 2018
The work was done under warranty and cost me nothing. My service man, Rocco was excellent. He knew I had a limited amount of time and was able to get the repairs done before that time. All of the employ My service man, Rocco was excellent. He knew I had a limited amount of time and was able to get the repairs done before that time. All of the employees are friendly and professional. More
by ange
Employees Worked With
Rocco Pellegrino
April 12, 2018
Routine Maintenance The service department takes great strides to ensure that routine maintenance is a minimal inconvenience to the customer. Making an appointment was a The service department takes great strides to ensure that routine maintenance is a minimal inconvenience to the customer. Making an appointment was a breeze and did so directly from my phone, was offered a loaner vehicle or the shuttle even though I declined one at first. Excellent experience. More
by WMS3433
Employees Worked With
Jeff Hodges, Steve Kerr
April 12, 2018
Good job but it shouldn’t happen Electronics started failing. The fix was a software update. What if I had to pay out of pocket? I can think of no good reason for software to fail tha Electronics started failing. The fix was a software update. What if I had to pay out of pocket? I can think of no good reason for software to fail that would cause stirring wheel controls, back up camera guides, outside temperature, etc to fail. But they fixed it by updating software in a reasonable time frame. So the service was good although the problem was stupid. More
by tbirdtim
Employees Worked With
Nicholas Delettera
April 12, 2018
Pleasant and painless experience We were welcomed with a low pressure approach and it only got easier from there. We explained our budget and car type needed. They delivered on all fr We were welcomed with a low pressure approach and it only got easier from there. We explained our budget and car type needed. They delivered on all fronts. Great car. Excellent price and monthly payment with extremely low interest rate. I highly recommend Bob Johnson dealership!!! More
by Domenic Bucci
Employees Worked With
Tyler France
April 12, 2018
Best car buying experience I’ve ever had Easily the smoothest and most enjoyable purchase of any vehicle my wife and I have ever had... We will be Bob Johnson customers for a very long time. Easily the smoothest and most enjoyable purchase of any vehicle my wife and I have ever had... We will be Bob Johnson customers for a very long time. More
by arthurcurazzato
Employees Worked With
Joeseph Grimshaw, George Sarkis
April 12, 2018
Service d my new car... what can I say great service as usual from every employee I dealt with... Always making it very easy for the customer to want to retur d my new car... what can I say great service as usual from every employee I dealt with... Always making it very easy for the customer to want to return. More
by DFD473
Employees Worked With
Joeseph Grimshaw, Christopher Sherlock
