Bob Johnson Chevrolet

poor communication from service dept I hate getting lied to. The service dept is the worst. Parts never got ordered. Had to return three times just to get my door handle repaired. Why wou I hate getting lied to. The service dept is the worst. Parts never got ordered. Had to return three times just to get my door handle repaired. Why would you let the quick lube guys look at the repair work if they are not capable of the repairs in the first place, if that's what really happened. Hard to tell when you've been lied to so many times. after all that they scratched the door installing the new parts. More

Worst Customer Service ever!! I had a recall on my car before booking my appointment I wanted to make sure the repair would be completely covered. When I called the receptionist to I had a recall on my car before booking my appointment I wanted to make sure the repair would be completely covered. When I called the receptionist told me I had to speak to someone in the service department whoever she directed me to never answered so I left a voicemail. This happened for 2 weeks straight injustbkept leaving voicemails and never got a call back. I was extremely frustrated at this point that I even started having other family members call as well finally I got through to chris the service department manager. After speaking with him he could get me a appointment the following week (keep in mind it's been over a month now I've been trying to get in) he told me he would call me back to confirm. I never got a phone call back. I decided to just show up at the day and time we had discussed on the previous phone call. When I got there I was told I would get a rental car for the inconvince of my car and was informed they would need my car until Friday. My appointment was on Thursday. They gave me a huge pick up truck that was an extremely gas hog I drive a sonic which is a very small car that I rarely have to fill the tank on. So I was extremely upset about this. Come Friday I get a phone call saying they were able to get my car in the shop on thursday the day of my appointment or today(Friday). I was informed they would call me tomorrow( Saturday) I never received a phone call on Saturday or Monday. Tuesday I called asking when my car would be done at that point they said they did not get a chance yet to work on my car. They would call me later in the week when it was ready. I got called on Friday that my car was ready....meaning they had my car for over a week!!! I spend so much money in gas in that stupid pick up truck I was pissed. I could of drove my car for a whole another week pretty much. This was by far the worst service ever. Another reason why I never get my oil changed there because a 30 min oil change takes hours and is ×2 the amount of money. I never get any services there unless its cover by my warranty or a absolute must. The service is absolutely terrible!! I just paid my car off and am highly considering going to another dealership for a new car when I'm ready. Chevy has been used by my family for years pretty much everyone owns a Chevy but we have all had bad experiences to the point where we are considering switching dealers. More

New vehicle purchase 4th vehicle purchased in 4 years. Familiar faces and personal service keep me returning. Everyone is knowledgeable and helpful. Staff made sure all qu 4th vehicle purchased in 4 years. Familiar faces and personal service keep me returning. Everyone is knowledgeable and helpful. Staff made sure all questions were answered and I was satisfied prior to leaving. More

5 deals for new cars. It's comfortable doing business at BJC. We have bought three new cars and leased 2 new vehicles. The salesman, Len Z is great to work with. It's comfortable doing business at BJC. We have bought three new cars and leased 2 new vehicles. The salesman, Len Z is great to work with. More

Great experience! I had a great experience at Bob Johnson! They were affordable, pleasant to work with, and made sure I was happy with my purchase. I would highly recom I had a great experience at Bob Johnson! They were affordable, pleasant to work with, and made sure I was happy with my purchase. I would highly recommend! More

Professional, efficient The staff took my vehicle right away, very pleasant...I was able to get a shuttle to the mall within minutes from a gentleman who was professional and The staff took my vehicle right away, very pleasant...I was able to get a shuttle to the mall within minutes from a gentleman who was professional and very nice to talk to...when my car was ready I was notified and the shuttle came back for me...picked up my vehicle-no charge! What’s not to like about that!!! I’m a Bob Johnson fan! More

Excellent sales and customer service This is my second lease with Bob Johnson and I am very happy with the sales and service I have experienced. Very friendly and helpful the minute you w This is my second lease with Bob Johnson and I am very happy with the sales and service I have experienced. Very friendly and helpful the minute you walk through the doors. More

Great! They were nice to deal with and made sure my needs were met! The nerd squad is an awesome perk to this dealership! Sarpeet is the best! They were nice to deal with and made sure my needs were met! The nerd squad is an awesome perk to this dealership! Sarpeet is the best! More

Dave Towle. Always happy to work with Dave. Really worked to get me the best deal. And loved the new tech support dept. Sarpeet was very knowledgeable, helpful & Always happy to work with Dave. Really worked to get me the best deal. And loved the new tech support dept. Sarpeet was very knowledgeable, helpful & patient. More

Awesome! Very patient and kind. Explained every aspect of the deal thoroughly from beginning to end. Worked out awesome deals that helped out a lot financially Very patient and kind. Explained every aspect of the deal thoroughly from beginning to end. Worked out awesome deals that helped out a lot financially at the time of the sale and that will be beneficial in the long run as well. Took the time to explain all the features in the vehicle as well. Very knowledgeable and friendly! More