
Bob Johnson Chevrolet
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Great experience with Len and Bob Johnson Chevrolet. As this was my first time buying/leasing a car I was a little nervous. Len made the process more enjoyable than I'd imagined. Overall I'm very happy As this was my first time buying/leasing a car I was a little nervous. Len made the process more enjoyable than I'd imagined. Overall I'm very happy with the service I received and my new Equinox! More
Bought a new Tahoe Everyone was very helpful and fantastic! By far, my best car buying experience to date. Highly recommend Ben and the whole team for your next Chevy p Everyone was very helpful and fantastic! By far, my best car buying experience to date. Highly recommend Ben and the whole team for your next Chevy purchase More
Very Efficient We enjoy working with Carol Harrington and the finance people. The process for getting the new car was very efficient. The tech people were very pat We enjoy working with Carol Harrington and the finance people. The process for getting the new car was very efficient. The tech people were very patient in explaining all of the bells and whistles. More
Quick, easy and affordable Steve York was exceptional to work with and I got an amazing deal on a really great truck. This is my families 7th car with Bob Johnson and I couldn't Steve York was exceptional to work with and I got an amazing deal on a really great truck. This is my families 7th car with Bob Johnson and I couldn't be happier with how well bon Johnson takes care of their "regulars". I will definitely be referring and coming back again! More
Buying a New Car All the employees at Bob Johnson were fantastic , Including my salesman Brian A. and nerd guy Tim. I would recommend Bob Johnson to everyo All the employees at Bob Johnson were fantastic , Including my salesman Brian A. and nerd guy Tim. I would recommend Bob Johnson to everyone and I already did !!!! Thank You Carl P. More
Equinox Purchase We were able to get the vehicle that we wanted, had a good experience with the purchase and got it at the price we wanted as well. Thank you. We were able to get the vehicle that we wanted, had a good experience with the purchase and got it at the price we wanted as well. Thank you. More
Poor and overly/ hourly service I waited 6 days to have my car fixed, on top of tthat the quality of work sucks. I wold have been better off taking my car elsewhere. I waited 6 days to have my car fixed, on top of tthat the quality of work sucks. I wold have been better off taking my car elsewhere. More
Very helpful! Great service and very helpful! Carol did a great job finding us our vehicle and Tim was very helpful helping set up all the features! Thank you for a Great service and very helpful! Carol did a great job finding us our vehicle and Tim was very helpful helping set up all the features! Thank you for all your help! More
Great! Our experience was great! We would definitely recommend bob johnson Chevy to any one of our friends. Thank you for making our car buying easy! Our experience was great! We would definitely recommend bob johnson Chevy to any one of our friends. Thank you for making our car buying easy! More
Accused my wife and I of intentionally damaging vehicle. Windshield wipers stopped working on my wife's car on her way home from work during snow storm a few weeks ago. Working one moment, and then stopped Windshield wipers stopped working on my wife's car on her way home from work during snow storm a few weeks ago. Working one moment, and then stopped the next. A very dangerous condition! I brought it into the dealer the next morning and was so shocked when we were called and told the repair would not be covered by warranty since we purposely didn't clean the windshield off and stripped the wiper motor. Didn't clean it off?? How was it working one moment, and then not the next? The motor is a direct drive unit on the Chevrolet Bolt EV, no transmission. Impossible to strip. There is a known issue and bulletin for wipers stalling coming out of park during cold and snowy conditions. If the customer complains the wipers do not come out of park during icy or snowy conditions, replace both motors with updated PN. (This is a RECALL in Canada, BTW!) Quoted more than $300 to repair. Fought with dealer and GM for a week and they would not cover the cost of the repair. GM even hung up on my wife more than once. Would not even have a reasonable conversation about the issue. Company is run by children apparently. I paid the diagnostic fee and fixed the car my self. I ordered the motor from another GM dealer. It is interesting to note that they diagnosed the wiper being stripped without actually disassembling anything! In the process of taking the car apart to fix it myself I could tell that none of the trim fasteners had even been touched! How did they know anything was damaged if they didn't even touch anything? Entire job took about a half an hour. They wanted to charge me at least 1 hour labor plus parts. (I do not remember exactly) Anyway - when I was done, I disassembled the old motor and found nothing stripped, nothing damaged, no signs of worn or stripped parts, no shavings - nothing. I've been a warranty engineer for one of GM's largest suppliers for 20 years. This is our last GM car. I am not going to be accused of being a liar and continue to buy cars from this company. More