Bob Johnson Chevrolet

Poor customer service My salesman was rude and irritable. He provided misleading information and straight out lied regarding the car he was trying to lease to me. He provid My salesman was rude and irritable. He provided misleading information and straight out lied regarding the car he was trying to lease to me. He provided fake costs and was very resistant to help me pursue other vehicle options. He would get irritated with me when I had questions about anything but the car he wanted me to lease. He said to me that he didn’t want to keep getting up from his desk so I had to make a decision. The mpg is very important to me because I travel long distance. I asked him multiple times and he said the mpg was amazing and in the high 30s. After I had signed for the car, I looked at the sticker from the window, it was 28 mpg not high 30s. That was one of my huge deciding factors and I was completely lied to. I asked for costs of various vehicles and he lied about the costs. After signing, I had asked another employee that works at Bob Johnson about the costs he had provided me and they said he was very very wrong and lied to me. He gave me way over priced costs just so I wouldn’t lease a different car. He was very pushy and impatient. He was trying to rush me into leasing the vehicle that he wanted me to lease. When it came to calling the insurance company, he was placed on hold and somehow got disconnected. During that time, he was holding my phone going through my emails to sign me up for rewards. He never told me what he was doing and didn’t tell me how the rewards work or that he was signing me up. He got angry that the phone call got disconnected and legitimately threw my phone down on his desk. He almost broke my phone. He gave a short sorry in such a rude way and didn’t even care that he just threw a customer’s phone. Not only did he throw my phone but he kept leaving us alone for long periods of time. He went over to other salesmen to chat and what looked like placing bets or something. They were passing around money and laughing while making us wait. It was very unprofessional. We also had a third person and he didn’t get her a chair and made her stand the entire time. Her and I kept switching so she didn’t stand the entire time. When it came to adding information into his computer, he didn’t tell us what we needed to do and left us alone. However, the man from the finance department that helped us was very kind. overall, my experience was pretty bad. I thought as a returning customer or any customer, I would be treated with respect. We have two leases from Bob Johnson in our household and neither of us will be returning. We were going to lease a third but that will not happen. I will never choose to buy or lease from there again. My salesman was rude and pushy. He lied and provided extremely misleading information about the car that I wanted to get. The car I ended up getting instead does not meet the standards that were sold to me. I’m very disappointed with the service from Ben Collichio. More

Always a pleasure at bob johnsons Down to earth saleman friendly not pushy great tech person , need to change the nerd name though to tech geeks I always like going there Down to earth saleman friendly not pushy great tech person , need to change the nerd name though to tech geeks I always like going there More

Fast and helpful I was very impressed with how helpful fast courteous and knowledgeable the staff at Bob Johnson's was it made the whole process so easy.we were having I was very impressed with how helpful fast courteous and knowledgeable the staff at Bob Johnson's was it made the whole process so easy.we were having trouble with the technology aspect Tim took his time and really let us go slow enough where we understood you feel very confident with this new knowledge as we go home More

Total satisfaction Chris Called I had been our salesman in the past and has continued to be helpful, knowledgeable and a pleasure to work with. Tim Ferris was so patien Chris Called I had been our salesman in the past and has continued to be helpful, knowledgeable and a pleasure to work with. Tim Ferris was so patient with two non-tech people and we would have been lost without him! He was knowledgeable, made sure we understood every step of the way and answered every question completely. He was very pleasant and a joy to work with. More

Everything went well once they located the parts they needed I was misled by scheduling my appt on line. I thought by scheduling online and telling them what service I needed they would be sure to have my parts I was misled by scheduling my appt on line. I thought by scheduling online and telling them what service I needed they would be sure to have my parts on hand. Instead they had to try and locate my parts somewhere else. My appt was at 8:00am and my truck was never completed until just after 4:00. More

New car Purchased a new lease. Very happy with our new Chevy Traverse. Bert was great and we will defiantly be back to see him next time. Purchased a new lease. Very happy with our new Chevy Traverse. Bert was great and we will defiantly be back to see him next time. More

More than fair! Honest and to the point After meeting Bryan for the first time. He made me feel like I've known him as a family member. I enjoyed the time so much, we bought a car for my s After meeting Bryan for the first time. He made me feel like I've known him as a family member. I enjoyed the time so much, we bought a car for my son too. (Son paid though) More

New lease Michael rotolo was wonderful! Answered every question I had! I was able to get out of negative equity(after my lease terms) and into a new lease! Love Michael rotolo was wonderful! Answered every question I had! I was able to get out of negative equity(after my lease terms) and into a new lease! Love my equinox and mike! More

Awesome experience. Thank God Tim took as long as he did with us. We are computer illiterate and would never have been able to set it all up. He explained everything in d Thank God Tim took as long as he did with us. We are computer illiterate and would never have been able to set it all up. He explained everything in detail. He really knows his stuff. We really appreciate everything he did to get us set up. Thank you Tim. More

Great experience Sales rep. Michael Barty did a great job getting me in and out of the dealership. I love my new Chevy volt and would recommend Michael Barty when choo Sales rep. Michael Barty did a great job getting me in and out of the dealership. I love my new Chevy volt and would recommend Michael Barty when choosing Bob Johnson Chevy! More