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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,880 reviews
March 01, 2019
Amazing start to finish My sales associate Brian A was amazing start to finish. Brian and Bob Johnson Chevrolet has made a lifelong customer of me. No need to go anywhere els My sales associate Brian A was amazing start to finish. Brian and Bob Johnson Chevrolet has made a lifelong customer of me. No need to go anywhere else. More
by ken.stavalone
Verified CustomerEmployees Worked With
Brian Antinore
March 01, 2019
Lease of Chevy Equinox Leasing a car was such a smooth and easy process thanks to Ray. I also learned everything I needed about my car from Tim. He was very personable & eas Leasing a car was such a smooth and easy process thanks to Ray. I also learned everything I needed about my car from Tim. He was very personable & easy to follow. Would highly recommend them both. More
by Ana
Employees Worked With
Ray Mitchell, Tim Ferris
March 01, 2019
Hands free mic They took care of the issue quickly while providing numerous updates. Also provided a rental while the part was ordered. I couldn’t have asked for a b They took care of the issue quickly while providing numerous updates. Also provided a rental while the part was ordered. I couldn’t have asked for a better experience. More
by K24RUDGERS
Employees Worked With
Michael Barty, Christopher Sherlock
March 01, 2019
What ever happened to “the customer is always right”mentali? Rec’d an email from onstar/gm about a potential engine starting problem. Despite having an appointment and a copy of the email I was told by the servi Rec’d an email from onstar/gm about a potential engine starting problem. Despite having an appointment and a copy of the email I was told by the service manager that there wasn’t anything to check as there weren’t any warning lights on. After some pressure from me he said they would look into it while checking the front end shimmy that I had noticed and they would work the vehicle into the next day schedule. FOUR DAYS later (had to wait for a certain tech to drive it for the shimmy and there was Sunday in there) I call and lam told there were several service codes that were found related to the battery. Imagine that!!! Just what the email tried to tell them!! Oh and did I mention not once did they initiate a phone call to inform me of what was going on. After I called on the 4th day I’m told the vehicle will be ready later that day after they replace the battery. Go to pick it up and SURPRISE it’s NOT ready. They didn’t have a battery and had to get one the next day!!! Really?!!and no one thought to notify me?!?! After FIVE days and much inconvenience and not even a hint of an apology I got my vehicle back. An acknowledgment of their part in making this a less than stellar experience and an apology for not giving the email message any credibility would have gone far in redeeming our respect of them. More
by BANIDITO
Employees Worked With
Bert Marlatt, George Sarkis, Christopher Sherlock
March 01, 2019
Setup Went through everything and left knowledgeable. The whole experience went smoothly. Mason and George weee very helpful. This is our 4th vehicle from o Went through everything and left knowledgeable. The whole experience went smoothly. Mason and George weee very helpful. This is our 4th vehicle from our dealership and we will keep coming back. More
by SantoJess1
Employees Worked With
George Sarkis, Mason Hill, Tim Ferris
February 28, 2019
Took a bit too long My experience with this company was alright it took way longer the I thought it should have but I guess it’s ok I really liked working with Nate I wou My experience with this company was alright it took way longer the I thought it should have but I guess it’s ok I really liked working with Nate I would recommend him to every one he is a very outgoing person with a very good aditued he always makes sure the customer is first. More
by Chevyfan
Employees Worked With
Nate Bosek-Sills
February 28, 2019
First Time Leasing I left Hoselton because I was not pleased with the Sales Department. This time every car need I have was met and sales and financing were very accommo I left Hoselton because I was not pleased with the Sales Department. This time every car need I have was met and sales and financing were very accommodating. More
by lexi730
Employees Worked With
David Towle, Gary Bains
February 28, 2019
very professional the entire team was very friendly and helpful, never pushy, very professional. I have been dealing with Bog Johnson for years. I was always treated w the entire team was very friendly and helpful, never pushy, very professional. I have been dealing with Bog Johnson for years. I was always treated with respect More
by LMONTI351
Employees Worked With
Anne Lakis, Eric Pappert, Tim Ferris
February 28, 2019
Regarding. I was ripped off $3000 worth I did not see the reply to my first review. Question, If the car was in such bad shape why fix it, why pass inspection, I could've used that money t I did not see the reply to my first review. Question, If the car was in such bad shape why fix it, why pass inspection, I could've used that money towards a new car..Those service people are supposed to be experienced and knowledgeable in car maintenance. The service person told me the flame is rusted through, any person that went to high school would tell you rust does not corrode a car flame in 6wks. That rust was there when I brought the car in for service. They wanted to make some money before they tell me to take the car to the junk yard which I did. Bob Johnson Chevrolet not every customer who walks into your business is an ATM machine shame on you. More
by Filipe3020
Employees Worked With
Andrew Bisig, Jamalle Cade, Christopher Codd, Dan Helmbold, Steve Kerr, Paul Palmgreen, Kirstin Perry, Christopher Sherlock
February 27, 2019
Awesome experience We had a great experience at bob johnson Chevrolet getting my new lease . Len was the sales rep and he did a wonderful job getting me into my new 2019 We had a great experience at bob johnson Chevrolet getting my new lease . Len was the sales rep and he did a wonderful job getting me into my new 2019 equinox . I can’t say enough about len’s customer service . Corey did a wonderful job explaining the tech side of the suv . Overall great visit and will come back again to lease or buy with bob Johnson. More
by Steve117970
Employees Worked With
John Brest, Lenny Zaccaglino, Corey Sherwood
