Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,880 reviews
February 10, 2019
First Time Buyer I came in just before the new year to look at a car wasn't sure what to do... I came back three weeks later Karl still had my paperwork and said he k I came in just before the new year to look at a car wasn't sure what to do... I came back three weeks later Karl still had my paperwork and said he knew I was going to come back Inn I was able to get the car I wanted in the color I wanted n the trim I wanted very happy with everything. Everyone was So helpful.. More
by NONE3
Verified CustomerEmployees Worked With
Carol Harrington, Eric Pappert, Karl Dilcher, Sarpreet Bains, Hanna Cotropia
February 10, 2019
Excellent Service Phenomenal customer service. I had taken my truck which I lease from Barnard Chevy back for service several times. I have had numerous electrical pr Phenomenal customer service. I had taken my truck which I lease from Barnard Chevy back for service several times. I have had numerous electrical problems and they would turn me away after keeping my truck for weeks at a time and tell me there is nothing wrong with it. I had a loaner vehicle for at least 40 days while they “looked” at mine. They just said there was absolutely nothing wrong with my truck. I took it to Bob Johnson as a last resort and they found the problem with in hours. They found a major problem when other dealers said there was nothing wrong with it. They are great and I will definitely go back for any future service and sale needs. More
by COURTNEY.FLAGLER
Employees Worked With
Christopher Codd, Dan Helmbold
February 10, 2019
Poor salesmanship Stood in the lobby 20 mins no one tried to sale me a car. One Salesman brushed me off would not go outside with_me seriously? Stood in the lobby 20 mins no one tried to sale me a car. One Salesman brushed me off would not go outside with_me seriously? More
by Filipe3020
Employees Worked With
Michael Barty, Chris Callari, Benny Cannavino, Benjamin Collichio, Sam Cubiotti, Nate Bosek-Sills, Brian Antinore, James Campbell, Nick Cortese, Bryan Dennis
February 09, 2019
Excellent Our salesman and associates were friendly and very helpful. Gave us the best deal available. We were impressed when picking up our car tech person too Our salesman and associates were friendly and very helpful. Gave us the best deal available. We were impressed when picking up our car tech person took time explaining all the apps. More
by GC
Employees Worked With
Jason - Brady's associate., George Sarkis, Brady Schultz, Dylan Love
February 08, 2019
Very curtious staff. I was searching for a new lease vehicle at a reasonable price and found it at Bob Johnson's Chevorlet. I am very apprehensive about leasing and sinc I was searching for a new lease vehicle at a reasonable price and found it at Bob Johnson's Chevorlet. I am very apprehensive about leasing and since my wife was pleased with this dealership, I thought it was worth a try. More
by TDONOVAN002
Employees Worked With
Eric Pappert, Dan Micheli, Joe Williams
February 08, 2019
I was ripped off. $3000 worth. I paid $3000 for service, passed inspection. I come back 6wks later for Blake fluid problem. Service says junk the car it's no good.. I paid $3000 for service, passed inspection. I come back 6wks later for Blake fluid problem. Service says junk the car it's no good.. More
by Filipe3020
Employees Worked With
Andrew Bisig, Christopher Codd, Steve Kerr, Paul Palmgreen, Christopher Sherlock
February 08, 2019
Why buy anywhere else! The friendliest people, the best prices, the best service, and the best selection of cars in the Rochester area. I always buy at from Bob Johnson! The friendliest people, the best prices, the best service, and the best selection of cars in the Rochester area. I always buy at from Bob Johnson! More
by NEIL GIULIANO
Employees Worked With
Mike Marletta, Bill Kinney
February 07, 2019
1st service for my TRAX My sales person Ann is always ready to help scheduling was not necessary, did it on a Saturday. Made it easy and convenient All went well, no surp My sales person Ann is always ready to help scheduling was not necessary, did it on a Saturday. Made it easy and convenient All went well, no surprises. More
by lhartma1
Employees Worked With
Christopher Codd, Anne Lakis, George Sarkis
February 07, 2019
Made appointment for leased vehicle to be fixed (again) The service writer Sean laughed at me when I had to call later in the afternoon for status of car being ready and said not even looked at because ther The service writer Sean laughed at me when I had to call later in the afternoon for status of car being ready and said not even looked at because there was snow. I made it to work and was able to do my job due to snow, plus I left the car on Friday night for a Monday appointment and last time I checked - mechanics work inside a garage not outside. My leased car needed to be left for another day to be fixed and no consideration of transportation then I called again the next afternoon and spoke to same service writer who gave incorrect information and I specifically asked him if he would be there when I pick up and he said he would but of course he wasnt and had to talk to Steve the mechanic who was helpful More
by SEBBY118
Employees Worked With
Sean Carter, Steve Kerr
February 06, 2019
Not really individualized service My husband and I are on our 3rd lease and convinced my parents to also lease. All of us have purchased the extended warranty. Three days after renewin My husband and I are on our 3rd lease and convinced my parents to also lease. All of us have purchased the extended warranty. Three days after renewing my lease I came out of work to find my mirror damaged. I had just surrendered a vehicle that I paid almost $900 for the extended warranty that did not need to be used. I called explained what happened and schedule an appointment. The woman I spoke to conveyed a message that the vechile is still under warranty and with the extended coverage it should be covered. I brought it and the service manager informed me that was not correct and quoted me a price of $450. I was very frustrated with that and when the service tech then went to the sales manager to see if they could help they refused as well. My family does a lot o business here, I just paid for additional coverage that I didn’t use and I was given false information. Overall not very impressed with this experience at all, encouraging my parents not to renew in a few months and my husband and will probably not return once these lease contracts end. We have family that has had better service and customer care with other companies. More
by Amanda79
Employees Worked With
I wish I knew the names of the people I spoke with, I was not told which sales manager was involved. If I saw them I would absolutely remember.
