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Bob Johnson Chevrolet
Rochester, NY
2,885 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,885 reviews
January 13, 2019
Not happy at all My fiamce and I went in to Bob Johnson because we heard they wanted to be the top dealer in the US. We were interested in leasing and we found an Equ My fiamce and I went in to Bob Johnson because we heard they wanted to be the top dealer in the US. We were interested in leasing and we found an Equinox we liked. We met with the finance person and foubd that my fiance had to unfreeze his transunion credit report. When we left he told us that if my fiances credit report was over 700 we would be fine. In fact his was 749. GM (after checking our credit reports 4 times each) denied our lease but they offered to "sell" us the vehicle instead. My fiance needed to unlock his experian credit report to have that checked for a loan and not lease. He did not unlock it because we decided not to pursue the vehicle. One letter he received stated that they had checked his experien report which was a lie because it was still locked. Even after we said we didnt want to buy a vehicle, our credit was checked 3 times more without our approval. And each of the credit reports had a different score. My score is 693 and my fiances was 749. I have never been so displeased. Because of the number of unnecessary credit inquiries my score has gone down. We also had the GM discount from my sister in law and it didnt help. And to top it off, we never received a phone call to let us know we had not been approved. I had to call twice to get any response. I will never buy or lease a vehicle from Bob Johnson. And all my friends will hear about this. More
by Ridiculous
Verified CustomerEmployees Worked With
John Brest, Dan Hovsepian
January 13, 2019
Wonderful. Good people Great service. In and out with friendly people. Had an issue with a dent and they fixed that for free. I would recommend this place. Great service. In and out with friendly people. Had an issue with a dent and they fixed that for free. I would recommend this place. More
by sharpshooterslax
Employees Worked With
Chris Callari, Benny Cannavino, Benjamin Collichio
January 13, 2019
Great, personalized service I felt I was given personal attention every step of the way. Anne was available by phone or text for all of my questions and worked behind the scenes I felt I was given personal attention every step of the way. Anne was available by phone or text for all of my questions and worked behind the scenes to make my experience as quick and painless as possible. The gentleman I met with to go over my car’s features was knowledgeable and patient and really took the time to answer my questions so that I felt confident driving off the lot. More
by Klaley0123
Employees Worked With
Jadwin Hart, Anne Lakis, Gary Bains
January 13, 2019
Repaired power steering on 2017 Traverse Repair was completed in 24 hr’s during an Extremely busy time. No wait service ! Don’t right and on time ! That’s why I keep going back. 👍 Repair was completed in 24 hr’s during an Extremely busy time. No wait service ! Don’t right and on time ! That’s why I keep going back. 👍 More
by SISSONTHMS
Employees Worked With
Andrew Bisig, Christopher Codd, Peter Montante, Christopher Sherlock
January 13, 2019
Poor service First they lost my car, then tried telling me my battery was no good after telling me the report said says my battery was fine and good charge. Questi First they lost my car, then tried telling me my battery was no good after telling me the report said says my battery was fine and good charge. Questioned why I had jumper cables in my car. Treated me like I was stupid. Many people carry jumpers in their car! I used them to jump someone else. And then it was suggested that I killed the battery jumping other. The report said my battery was good. I think they wanted to sell me something I didn't need! They let my battery go dead and did not want to admit it. That last visit there was my LAST visit there. They cant be the only chevy dealership in NY More
by Karbar
Employees Worked With
I dont remember names, Christopher Codd, Dan Helmbold, Christopher Sherlock
January 13, 2019
Love u guys And these past three years I’ve took in my vehicle back to Bob Jonson three times had the best experience ever they always done right by me and I will And these past three years I’ve took in my vehicle back to Bob Jonson three times had the best experience ever they always done right by me and I will continue to be a part of the Chevy family hands down I’ve had all types of vehicles but the service I got at Chevy was the best love you guys and keep up the good work More
by LJOSUE02
Employees Worked With
Sean carter 5 ?? , Jessica Stahl, Darwin Morillo
January 13, 2019
Little organization in service dept 1.25 hours to find the right person to answer my call. Parts not ordered therefore did not arrive when promised. Problem still not fixed. 1.25 hours to find the right person to answer my call. Parts not ordered therefore did not arrive when promised. Problem still not fixed. More
by Funofit
Employees Worked With
Andrew Bisig
January 13, 2019
Great place. Had an unfortunate accident and was working 11-12 hour days. Needed to get a new car but didn’t have time to get to the dealership. Everyone w place. Had an unfortunate accident and was working 11-12 hour days. Needed to get a new car but didn’t have time to get to the dealership. Everyone was accommodating thru text and phone. Truly appreciate that. Thank you Steve and George! More
by DHOERTH
Employees Worked With
Steve Levine, George Sarkis, Dustin Jewell
January 13, 2019
Easy, quick and friendly I was checked in quickly, waited in a very comfortable waiting room and was on my way in no time. The Tech's are fast and friendly too. Jamalle came I was checked in quickly, waited in a very comfortable waiting room and was on my way in no time. The Tech's are fast and friendly too. Jamalle came out and personally handed me my keys. That is a great touch. More
by SHERRILL24
Employees Worked With
Jamalle Cade
January 12, 2019
It was overall excellent The on line service t ok ma look e the appointment is very easy and efficent.Then going into the service department was very personalable. The on line service t ok ma look e the appointment is very easy and efficent.Then going into the service department was very personalable. More
by MJPaliani
Employees Worked With
George Sarkis, Christopher Sherlock, Nick Cortese
