
Bob Johnson Chevrolet
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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New car Everyone throughout the visit was incredibly helpful in the car buying process. All questions were throughougly answered. Everyone we encountered was Everyone throughout the visit was incredibly helpful in the car buying process. All questions were throughougly answered. Everyone we encountered was knowledgeable in their area of the buying process More
Excellent I have been a customer of Bob Johnson’s for over 20 years. My experience has always been excellent. From their awesome sales people to the excellent q I have been a customer of Bob Johnson’s for over 20 years. My experience has always been excellent. From their awesome sales people to the excellent quality from the service department. I would never choose any other dealer More
steering recall on my truck Everyone was friendly and courteous from start to finish. Very well planned out. I was assured that they would take care of me right away and it would Everyone was friendly and courteous from start to finish. Very well planned out. I was assured that they would take care of me right away and it would not be too long. The waiting room was comfortable, the time went fast and I was in and out in less then an hour. More
It was very helpful and welcoming! Chevy was very accomodating. They suited all of my needs and gave me a great deal. I highly reccomend them! I would go back again. Chevy was very accomodating. They suited all of my needs and gave me a great deal. I highly reccomend them! I would go back again. More
Typical dealer service They did the annual inspection in a reasonable amount of time. I asked them to see why the media, communication center goes out. They told me I would They did the annual inspection in a reasonable amount of time. I asked them to see why the media, communication center goes out. They told me I would have to make another appointment and leave the my car until the unit went down again. This would leave me without my only means of transportation indefinitely or having to pay for a rental car indefinitely. The whole reason I leased this car was so I wouldn't have these issues. I am very unhappy and counting the days until I can get out of my lease. More
Another outstanding service Brought my vehicle in for an uncommon issue. A technician rode with me so I could point out the issue however he was on able to acknowledge the issue Brought my vehicle in for an uncommon issue. A technician rode with me so I could point out the issue however he was on able to acknowledge the issue I was referring to. They asked me to leave my car so they could test it out again. Once the technician drove it again on his own he was able to acknowledge the issue and searched the Buick boards for a related complaint/issue. They were very patient and understanding with me and were determined to fix the issue. More
Oil change Thinking I was in need of an oil change immediately because I was just past my window sticker mileage. When I called and spoke to the service departm Thinking I was in need of an oil change immediately because I was just past my window sticker mileage. When I called and spoke to the service department she told me to check my mileage minder for oil on the computer in the truck and I had 33% left. So I didn’t mind waiting a couple weeks for the oil change. She assured me I would be absolutely fine by the time I came in and she was right I still had 12% left! So the service department women I spoke to knew the vehicle well and I liked that. More
The service center tries to upsell At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, th At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, this time supposedly needed a caliper service. When my husband turned down the service, the technician brought the paperwork out to my husband and told him he was all set. My husband inquired about the brakes and the tech stated tvatcthere is nothing wrong with them. This is a lease and when it us up I'm not getting another Chevy at Bob Johnson and I've been a customer there for ma y years... More
A pleasant experience. Quickly and efficiently done. I have been using Bob Johnson Chevrolet 4 over a year, and have been welcomed, at one point I was taken care of in an emergency. I had hit a curb and I have been using Bob Johnson Chevrolet 4 over a year, and have been welcomed, at one point I was taken care of in an emergency. I had hit a curb and popped a tire. I was treated fairly financially and and the work was very acceptable. Each time that I've made an appointment for oil change, I am well taken care of. everybody that I have dealt with have always been courteous and helpful and pleasant. That's a big help. Thank you Bob Johnson More
Oil change review I dropped off my car for an oil change, overall great service. Better than when you stay and wait for it to be done. This has been a better experience I dropped off my car for an oil change, overall great service. Better than when you stay and wait for it to be done. This has been a better experience than i have had in the past here. More