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Bob Johnson Chevrolet
Rochester, NY
2,891 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,891 reviews
January 02, 2019
Straight foward, no BS Very respectful young salesman. I was in between appointments and the salesman worked with me to keep me on schedule. 2nd purchase from this dealershi Very respectful young salesman. I was in between appointments and the salesman worked with me to keep me on schedule. 2nd purchase from this dealership. More
by rhenahan
Verified CustomerEmployees Worked With
Dan Hovsepian
January 02, 2019
Keys lost at service center I brought my truck in for service and a bolt came out of my brake caliper so I had to get it towed back in. They called me to pick it up and couldn’t I brought my truck in for service and a bolt came out of my brake caliper so I had to get it towed back in. They called me to pick it up and couldn’t find my key and the service guy went to lunch. After over an hour of waiting and multiple time asking I told them to make me a new key. Within a few minutes my old key appeared. I guess they didn’t try too hard to find it. Also when I asked for the manager he was at his desk and did not even turn around to acknowledge the problem. Very disappointed. Don’t know the names I worked with. Service --------- the replay back was 'sorry I experienced unsatisfactory service and to reach out to the Service Manger if I want'. My replay to that is.... 1 - If my truck falls apart do to poor repairs - BJ should be towing it back ... not me 2. - When I bought this truck why did I only get one key anyway? That still bugs me. 3. - I already expressed that the manager ignored the situation. He should have been the one responding to my discontent. More
by JOSEPH.STEEHLER
Employees Worked With
Christopher Sherlock
January 02, 2019
Outstanding! Although dealership was very busy, I was assisted right away, had a wonderful salesman, Ray Mitchell. He located the vehicle I wanted off site and I l Although dealership was very busy, I was assisted right away, had a wonderful salesman, Ray Mitchell. He located the vehicle I wanted off site and I leased a beautiful new Malibu! More
by Dianastewart5
Employees Worked With
Ray Mitchell, Gary Bains
January 01, 2019
Most terrible experience I’ve had nothing but negatives happen to me when working with this dealer. First was sold the wrong car and over the past 10 months I’ve had to go in I’ve had nothing but negatives happen to me when working with this dealer. First was sold the wrong car and over the past 10 months I’ve had to go in 3 times to resign contracts due to errors and I’m driving around a car with a temporary expired registration because no one can seem to get the VIN numbers right. I can’t wait for my lease to be up so I can cut all ties with Bob Johnson. Also all my paperwork is still currently wrong. Current VIN numbers on everything don’t match the one on the car. Done trying to resolve the issue. No one seems to want to return calls here when they are knowingly in the wrong More
by Mm1209
Employees Worked With
Stephen Johnson
January 01, 2019
great experience Everyone is friendly, professional and well informated. They take the time needed and never feel rushed. A great experience. It’s my third vehicle fro Everyone is friendly, professional and well informated. They take the time needed and never feel rushed. A great experience. It’s my third vehicle from Bob Johnson and have no desire to go elsewhere. I’m a satisfied customer.....again! More
by CHERYL615
Employees Worked With
Mike Marletta , Buddy Baur, Eric Pappert, James Campbell
January 01, 2019
Lease Salesmen was very informative, made all aspect of our lease very clear. Salesman made us feel he went above and beyond of what was required. Salesmen was very informative, made all aspect of our lease very clear. Salesman made us feel he went above and beyond of what was required. More
by JTOEPPER1
Employees Worked With
Bert Marlatt
January 01, 2019
Service with a smile When it comes to cars it can be frustrating to a woman who does not know much about the process of how the system works , these particular two gentilm When it comes to cars it can be frustrating to a woman who does not know much about the process of how the system works , these particular two gentilman as well as a few others who I can’t name , always reduce the stress , with the calmness and an understanding demeanor, and they tell you the truth and express safety and concerns. I would definitely put them on a pedestal considering I have been coming to this center since 2010. Always helpful , always smiling, even with the long lines and the impatient people who come with multiple complaints. Thanks you for all that you do. More
by LA2OYA
Employees Worked With
Jamalle Cade, Dan Helmbold
January 01, 2019
Very attentive to my needs and concerns. The purchase of my new vehicle went without any problems.Vechile was clean and ready for delivery.Dan met all my needs and was helpful in my purchase. The purchase of my new vehicle went without any problems.Vechile was clean and ready for delivery.Dan met all my needs and was helpful in my purchase. More
by mpearson001
Employees Worked With
Dan Hovsepian
January 01, 2019
Fantastic The reason why I give it high Marks is They are the best. One stop shopping from the time you enter the dealership. All your questions are answered in The reason why I give it high Marks is They are the best. One stop shopping from the time you enter the dealership. All your questions are answered in a professional manner easy to understand. They do have everything you want and the best price in town . I don’t mean to sound like an add but it’s true. More
by Macdad592
Employees Worked With
John Brest, Frank Destefano
January 01, 2019
Simply the best From my Cruze and now to my Malibu every step in the process was flawlwss. My wife and have purchased 4 vehicles in the last 3 years. And we are lo From my Cruze and now to my Malibu every step in the process was flawlwss. My wife and have purchased 4 vehicles in the last 3 years. And we are looking forward to making it 5 come next year and we have Anthony too thank for above and beyond service. More
by mfish1971
Employees Worked With
Stephen Johnson, Anthony Suttera
