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Bob Johnson Chevrolet

Rochester, NY

4.4
2,885 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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1271 Ridge Rd W

Rochester, NY

14615

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Showing 2,885 reviews

December 30, 2018

The service center tries to upsell At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, th More

by BONNIE.LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Kerr
Jan 03, 2019 -

Bob Johnson Chevrolet responded

General motors has recommended maintenance standards so I am sure that there was more behind the conversations that both you and your husband had with the technician and advisors. It is unfortunate that because of this you will go elsewhere when we have taken care of you as a long time customer. Please know that we will always be here to give you outstanding deals and take care of you as best we can. Thank you for your review!

December 30, 2018

A pleasant experience. Quickly and efficiently done. I have been using Bob Johnson Chevrolet 4 over a year, and have been welcomed, at one point I was taken care of in an emergency. I had hit a curb and More

by n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Simpson
December 30, 2018

Oil change review I dropped off my car for an oil change, overall great service. Better than when you stay and wait for it to be done. This has been a better experience More

by TINAR0208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sherlock
December 30, 2018

Oil change Thinking I was in need of an oil change immediately because I was just past my window sticker mileage. When I called and spoke to the service departm More

by TCASILIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Helmbold, David Towle
December 30, 2018

Another outstanding service Brought my vehicle in for an uncommon issue. A technician rode with me so I could point out the issue however he was on able to acknowledge the issue More

by Loz S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig
December 30, 2018

Worth the Wait 2017 Chevy Cruze had a cracked Piston and my car was in the shop for 10 days. It took a few days for a rental to become availabe but I'm very glad the More

by Ms4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig
December 30, 2018

Very good service but with reservation The keys for getting lug nuts off have been missing from my car, left out of car by a service tech. I would aporeciate getting them back More

by JBRIEN696
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mooney, tech, Jamalle Cade
December 30, 2018

Terrible service Kept my vehicle for 10days, did NOT Do the required service, blower motor. Would not update me as to the progress of the service. Charged 300.00 plus More

by JlMel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Bisig
Jan 03, 2019 -

Bob Johnson Chevrolet responded

Thank you for your kind words about our staff. We do our best to help and I am sorry that your service did not go as usual. If you could please relay your concerns with our manager Chris Codd we would greatly appreciate the opportunity to make things right.

December 29, 2018

Fantastic! Great Experience with all facets of the dealership. Andy Stewart is the consummate professional and we will continue to buy vehicles from him for a lo More

by jmfisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Stewart
December 29, 2018

Fast, friendly and fair! I just leased my 4th vehicle from Bob Johnson chevy and it won't be my last! My salesperson Zach Lavalley made leasing an easy, fast and enjoyable pro More

by Amykin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Lavalley, Dylan Love
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