
Bob Johnson Chevrolet
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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The service center tries to upsell At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, th At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, this time supposedly needed a caliper service. When my husband turned down the service, the technician brought the paperwork out to my husband and told him he was all set. My husband inquired about the brakes and the tech stated tvatcthere is nothing wrong with them. This is a lease and when it us up I'm not getting another Chevy at Bob Johnson and I've been a customer there for ma y years... More
A pleasant experience. Quickly and efficiently done. I have been using Bob Johnson Chevrolet 4 over a year, and have been welcomed, at one point I was taken care of in an emergency. I had hit a curb and I have been using Bob Johnson Chevrolet 4 over a year, and have been welcomed, at one point I was taken care of in an emergency. I had hit a curb and popped a tire. I was treated fairly financially and and the work was very acceptable. Each time that I've made an appointment for oil change, I am well taken care of. everybody that I have dealt with have always been courteous and helpful and pleasant. That's a big help. Thank you Bob Johnson More
Oil change review I dropped off my car for an oil change, overall great service. Better than when you stay and wait for it to be done. This has been a better experience I dropped off my car for an oil change, overall great service. Better than when you stay and wait for it to be done. This has been a better experience than i have had in the past here. More
Oil change Thinking I was in need of an oil change immediately because I was just past my window sticker mileage. When I called and spoke to the service departm Thinking I was in need of an oil change immediately because I was just past my window sticker mileage. When I called and spoke to the service department she told me to check my mileage minder for oil on the computer in the truck and I had 33% left. So I didn’t mind waiting a couple weeks for the oil change. She assured me I would be absolutely fine by the time I came in and she was right I still had 12% left! So the service department women I spoke to knew the vehicle well and I liked that. More
Another outstanding service Brought my vehicle in for an uncommon issue. A technician rode with me so I could point out the issue however he was on able to acknowledge the issue Brought my vehicle in for an uncommon issue. A technician rode with me so I could point out the issue however he was on able to acknowledge the issue I was referring to. They asked me to leave my car so they could test it out again. Once the technician drove it again on his own he was able to acknowledge the issue and searched the Buick boards for a related complaint/issue. They were very patient and understanding with me and were determined to fix the issue. More
Worth the Wait 2017 Chevy Cruze had a cracked Piston and my car was in the shop for 10 days. It took a few days for a rental to become availabe but I'm very glad the 2017 Chevy Cruze had a cracked Piston and my car was in the shop for 10 days. It took a few days for a rental to become availabe but I'm very glad the repair was effective. Great customer service all things considered More
Very good service but with reservation The keys for getting lug nuts off have been missing from my car, left out of car by a service tech. I would aporeciate getting them back The keys for getting lug nuts off have been missing from my car, left out of car by a service tech. I would aporeciate getting them back More
Terrible service Kept my vehicle for 10days, did NOT Do the required service, blower motor. Would not update me as to the progress of the service. Charged 300.00 plus Kept my vehicle for 10days, did NOT Do the required service, blower motor. Would not update me as to the progress of the service. Charged 300.00 plus dollars for a turn signal. Overall terrible experience. Nice people but terrible outcome!! I've chosen not to go public with my overall assessment of your service dept. because your people were at the least cordial and kind. The service was very inept!!! More
Fantastic! Great Experience with all facets of the dealership. Andy Stewart is the consummate professional and we will continue to buy vehicles from him for a lo Great Experience with all facets of the dealership. Andy Stewart is the consummate professional and we will continue to buy vehicles from him for a long time! More
Fast, friendly and fair! I just leased my 4th vehicle from Bob Johnson chevy and it won't be my last! My salesperson Zach Lavalley made leasing an easy, fast and enjoyable pro I just leased my 4th vehicle from Bob Johnson chevy and it won't be my last! My salesperson Zach Lavalley made leasing an easy, fast and enjoyable process. I told him what i wanted and where i needed to be payment wise and again, he came through for me! All i had to do was go in and sign the papers because he had everything ready for me! I have to give a shout out to Dylan as well. He made setting up my onstar and hotspot so easy! Bob Johnson has a customer for life with me! More