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Bob Johnson Chevrolet
Rochester, NY
2,885 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,885 reviews
December 29, 2018
Excellent, quick and efficient Everyone is very friendly and actually want to help you. Been coming to bob Johnson’s for now 3 of my leases and I wouldn’t go anywhere else. Everyone is very friendly and actually want to help you. Been coming to bob Johnson’s for now 3 of my leases and I wouldn’t go anywhere else. More
by jordenhoerth
Employees Worked With
Lenny Zaccaglino, Dustin Jewell
December 29, 2018
Free first service!! All went well with my first service on the 2019 Tahoe. First service was free. The drive me home and picked me up. The wait would have been too long. All went well with my first service on the 2019 Tahoe. First service was free. The drive me home and picked me up. The wait would have been too long. More
by aiacchetta
Verified CustomerEmployees Worked With
Christopher Codd
December 29, 2018
Inspection I believe the mechanics are very thorough when they inspect an automobile. And when they find something that needs/should be done, they show the custo I believe the mechanics are very thorough when they inspect an automobile. And when they find something that needs/should be done, they show the customer what it is. And no pressure to do it, unless is a safety concern. More
by RAFLOW1
Employees Worked With
Jamalle Cade
December 29, 2018
Helpful Chris was very helpful in the process of picking the right car for me taking in consideration my financial needs, and everyone told me the new feature Chris was very helpful in the process of picking the right car for me taking in consideration my financial needs, and everyone told me the new features More
by aleahmabee
Employees Worked With
Chris Callari, Gary Bains
December 29, 2018
Disappointed in lack of transparency I was under the impression that I was getting a great deal, but now, I am not so sure. I am currently leasing a 2019 Equinox through Bob Johnson Chevr I was under the impression that I was getting a great deal, but now, I am not so sure. I am currently leasing a 2019 Equinox through Bob Johnson Chevrolet. I did not see the car before I agreed to lease it, but I was under the impression that it was a new vehicle. After I signed the paperwork and got the car, I realized the car already had 2000+ miles on it and was already lower than 70% on oil percentage. The car also already had at least 20 other phones connected to the Bluetooth and at least 30 radio stations preset. The inside of the car had also not been cleaned and had obviously been used as all the car mats were dirty, including the mat in the truck. You can obviously tell that the car had been used greatly, and not just for a couple of test drives. When I reached out to my salesman, I was told this was a "demo" vehicle (what does that even mean?) and that is why I received such a good deal on it. I am really disappointed that I was not informed of this information ahead of time and that is was hidden from me until I actually purchased the car. I really wish I had known this information ahead of time so I could have made a more informative decision. I also wish the car would have at least been cleaned up so it felt like a new car instead of a car that had already been driven by clearly an entire bunch of other people. I have had the car one day and the backup camera is already malfunctioning and the passenger front door doesn't appear to be closing correctly. After signing all of my paperwork, I also had to go back to the dealership again and sign new paperwork because the lease agreement was $.01 off. I unfortunately am starting to regret my decision to purchase a car through Bob Johnson as my lack of trust has greatly worsened due to the lack of transparency in the vehicle I was purchasing. I really hope Bob Johnson will try to correct this going forward. More
by jess1994
Employees Worked With
Dean, Anthony Suttera, Dustin Jewell
December 28, 2018
Efficient, knowledgeable and very helpful. Just purchased a 2019 Equinox and picked it up today. Everyone was very knowledgeable and helpful. Pick up process was very efficient and was comple Just purchased a 2019 Equinox and picked it up today. Everyone was very knowledgeable and helpful. Pick up process was very efficient and was completed in just under an hour. Tech team member explained all the bells and whistles in my new vehicle and set up my phone, navigation, on star, and even my favorite radio stations. Thank you for a great experience! More
by Stephanka
Employees Worked With
Chris Callari, Eric Pappert, Dustin Jewell
December 28, 2018
Perfect!! he was great and showed me everyrhing about the car that i hoped to learn. I was very satisfied with the experience in its entirety. he was great and showed me everyrhing about the car that i hoped to learn. I was very satisfied with the experience in its entirety. More
by Dannyg1989
Employees Worked With
Gary Bains
December 28, 2018
Enjoyable This is a great dealership. Busy atmosphere but lovely people. They dont try to blindside you or anything, up front and honest. Recommend to any first This is a great dealership. Busy atmosphere but lovely people. They dont try to blindside you or anything, up front and honest. Recommend to any first time car buyers or leasers. More
by Bri668
Employees Worked With
John Brest, Carol Harrington, Gary Bains
December 27, 2018
In and out I went to the Ridge road store for a factory recall. I arrived 10 minutes prior to my appointment time and was taken right in. I then was directed to I went to the Ridge road store for a factory recall. I arrived 10 minutes prior to my appointment time and was taken right in. I then was directed to the waiting room where I was for only 15 minutes. Service was complete and fast. More
by TLEWIS40
Employees Worked With
Steve Kerr
December 27, 2018
Scheduled oil change I had an 8:00am appointment last week, scheduled two weeks in advance and I waited until about 9:45 for it to be done. It seems that if you preschedu I had an 8:00am appointment last week, scheduled two weeks in advance and I waited until about 9:45 for it to be done. It seems that if you preschedule the work it should take about 45 minutes max. This same situation happens pretty much every oil change. The time before this latest oil change they took two vehicles ahead of mine that did not even have an appointment. More
by Mike
Employees Worked With
Not sure of the name
