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Bob Johnson Chevrolet
Rochester, NY
2,891 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,891 reviews
December 30, 2018
The service center tries to upsell At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, th At every chance the service felt true to upsell for other services. My car wbi h they said previously needed new brakes which I did not gave done, this time supposedly needed a caliper service. When my husband turned down the service, the technician brought the paperwork out to my husband and told him he was all set. My husband inquired about the brakes and the tech stated tvatcthere is nothing wrong with them. This is a lease and when it us up I'm not getting another Chevy at Bob Johnson and I've been a customer there for ma y years... More
by BONNIE.LEE
Verified CustomerEmployees Worked With
Steve Kerr
December 30, 2018
A pleasant experience. Quickly and efficiently done. I have been using Bob Johnson Chevrolet 4 over a year, and have been welcomed, at one point I was taken care of in an emergency. I had hit a curb and I have been using Bob Johnson Chevrolet 4 over a year, and have been welcomed, at one point I was taken care of in an emergency. I had hit a curb and popped a tire. I was treated fairly financially and and the work was very acceptable. Each time that I've made an appointment for oil change, I am well taken care of. everybody that I have dealt with have always been courteous and helpful and pleasant. That's a big help. Thank you Bob Johnson More
by n
Employees Worked With
Bill Simpson
December 30, 2018
Very good service but with reservation The keys for getting lug nuts off have been missing from my car, left out of car by a service tech. I would aporeciate getting them back The keys for getting lug nuts off have been missing from my car, left out of car by a service tech. I would aporeciate getting them back More
by JBRIEN696
Employees Worked With
Joseph Mooney, tech, Jamalle Cade
December 30, 2018
Another outstanding service Brought my vehicle in for an uncommon issue. A technician rode with me so I could point out the issue however he was on able to acknowledge the issue Brought my vehicle in for an uncommon issue. A technician rode with me so I could point out the issue however he was on able to acknowledge the issue I was referring to. They asked me to leave my car so they could test it out again. Once the technician drove it again on his own he was able to acknowledge the issue and searched the Buick boards for a related complaint/issue. They were very patient and understanding with me and were determined to fix the issue. More
by Loz S.
Employees Worked With
Andrew Bisig
December 29, 2018
Fantastic! Great Experience with all facets of the dealership. Andy Stewart is the consummate professional and we will continue to buy vehicles from him for a lo Great Experience with all facets of the dealership. Andy Stewart is the consummate professional and we will continue to buy vehicles from him for a long time! More
by jmfisher
Employees Worked With
Andy Stewart
December 29, 2018
Free first service!! All went well with my first service on the 2019 Tahoe. First service was free. The drive me home and picked me up. The wait would have been too long. All went well with my first service on the 2019 Tahoe. First service was free. The drive me home and picked me up. The wait would have been too long. More
by aiacchetta
Employees Worked With
Christopher Codd
December 29, 2018
Excellent, quick and efficient Everyone is very friendly and actually want to help you. Been coming to bob Johnson’s for now 3 of my leases and I wouldn’t go anywhere else. Everyone is very friendly and actually want to help you. Been coming to bob Johnson’s for now 3 of my leases and I wouldn’t go anywhere else. More
by jordenhoerth
Employees Worked With
Lenny Zaccaglino, Dustin Jewell
December 29, 2018
Helpful Chris was very helpful in the process of picking the right car for me taking in consideration my financial needs, and everyone told me the new feature Chris was very helpful in the process of picking the right car for me taking in consideration my financial needs, and everyone told me the new features More
by aleahmabee
Employees Worked With
Chris Callari, Gary Bains
December 29, 2018
Inspection I believe the mechanics are very thorough when they inspect an automobile. And when they find something that needs/should be done, they show the custo I believe the mechanics are very thorough when they inspect an automobile. And when they find something that needs/should be done, they show the customer what it is. And no pressure to do it, unless is a safety concern. More
by RAFLOW1
Employees Worked With
Jamalle Cade
December 29, 2018
Disappointed in lack of transparency I was under the impression that I was getting a great deal, but now, I am not so sure. I am currently leasing a 2019 Equinox through Bob Johnson Chevr I was under the impression that I was getting a great deal, but now, I am not so sure. I am currently leasing a 2019 Equinox through Bob Johnson Chevrolet. I did not see the car before I agreed to lease it, but I was under the impression that it was a new vehicle. After I signed the paperwork and got the car, I realized the car already had 2000+ miles on it and was already lower than 70% on oil percentage. The car also already had at least 20 other phones connected to the Bluetooth and at least 30 radio stations preset. The inside of the car had also not been cleaned and had obviously been used as all the car mats were dirty, including the mat in the truck. You can obviously tell that the car had been used greatly, and not just for a couple of test drives. When I reached out to my salesman, I was told this was a "demo" vehicle (what does that even mean?) and that is why I received such a good deal on it. I am really disappointed that I was not informed of this information ahead of time and that is was hidden from me until I actually purchased the car. I really wish I had known this information ahead of time so I could have made a more informative decision. I also wish the car would have at least been cleaned up so it felt like a new car instead of a car that had already been driven by clearly an entire bunch of other people. I have had the car one day and the backup camera is already malfunctioning and the passenger front door doesn't appear to be closing correctly. After signing all of my paperwork, I also had to go back to the dealership again and sign new paperwork because the lease agreement was $.01 off. I unfortunately am starting to regret my decision to purchase a car through Bob Johnson as my lack of trust has greatly worsened due to the lack of transparency in the vehicle I was purchasing. I really hope Bob Johnson will try to correct this going forward. More
by jess1994
Employees Worked With
Dean, Anthony Suttera, Dustin Jewell
