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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
November 21, 2018
2018 cruze Great service! Were upfront and honest about problems and kept us up do date through out the whole process. Took care of the car quickly and efficient Great service! Were upfront and honest about problems and kept us up do date through out the whole process. Took care of the car quickly and efficiently. More
by jsauer0
Verified CustomerEmployees Worked With
Andrew Bisig
November 19, 2018
Problems with my lease I have had my current lease for close to two years now. Within the last year I have had it in to service 7 times. The first time was for a piece of mo I have had my current lease for close to two years now. Within the last year I have had it in to service 7 times. The first time was for a piece of molding that had come off on the top of the car. The next time was over the summer of 2018, the cord controlling my air condition broke, they couldn’t get it fixed for over a month because they didn’t have appointments open. The last 5 times have been since the end of September 2018. I had a problem with the engine power being reduced. The first two times they couldn’t pull a code to fix it. The third time they replaced the gas pedal and said If it acts up again they would need to rewire it. The very next day it happened again, they said they knew it would happen but couldn’t fix it correctly per GM protocol. At this time I said I was unhappy with the lease and wanted out. I was told it was to early and still owe to much on it ($3100). I’m sorry but for such a big dealership I feel $3100 is nothing. When I picked it up from being rewired my car windows and mirrors did not work. So now it sits in the shop AGAIN. I feel $3100 is cheaper then losing a customer, but I will now be looking for a new dealer if nothing is done. More
by Itsmaris94
Employees Worked With
Andrew Bisig, Frank Destefano
November 19, 2018
Friendly, courteous, knowledgeable staff The staff was very knowledgeable, friendly and helpful. They made me feel right at home and like I wasn't just a number to them. The staff was very knowledgeable, friendly and helpful. They made me feel right at home and like I wasn't just a number to them. More
by GinaD495
Employees Worked With
Kyle @ New-Look, John Brest, Carol Harrington
November 19, 2018
Great service I took my vehicle in for a sensor issue. They got it taken care of quickly and I was out of there fast. Andy Bisig was great too. I took my vehicle in for a sensor issue. They got it taken care of quickly and I was out of there fast. Andy Bisig was great too. More
by Roger Benton
Employees Worked With
Andrew Bisig
November 18, 2018
Professional Ben made purchasing a vehicle stress free. The transition of trading in my car went smoothly. He answered all of my questions before I could ask him. Ben made purchasing a vehicle stress free. The transition of trading in my car went smoothly. He answered all of my questions before I could ask him. Ben is the salesperson I'm recommending to all my friends n family. More
by apitts21
Employees Worked With
Benjamin Collichio, Stephen Johnson, George Sarkis
November 18, 2018
Enjoyable and easy. Benny made the buying experience enjoyable. He put us at ease . We told him what we wanted and he looked it up and he had everything we wanted and mor Benny made the buying experience enjoyable. He put us at ease . We told him what we wanted and he looked it up and he had everything we wanted and more. The teck guys were very informative. Everyone one from benny,teck guys all the way down to the finance man were so nice. I highly recommend bob Johnson. The wife and I are so happy with the vehicle we purchased. More
by Chevy lover
Employees Worked With
Benny Cannavino, Gary Bains
November 17, 2018
A good experience all around. The deal was made with little effort and our saleswoman took all of our anxieties away. Carol did everything she could to make the deal hapoen. The deal was made with little effort and our saleswoman took all of our anxieties away. Carol did everything she could to make the deal hapoen. More
by LSBEELEY
Employees Worked With
John Brest, Carol Harrington, Peter Montante
November 16, 2018
New Car The best dealership in Rochester by far. The best people you can find anywhere. Len exceeded my expectionions and made this deal perfect. Thanks to ev The best dealership in Rochester by far. The best people you can find anywhere. Len exceeded my expectionions and made this deal perfect. Thanks to everyone and we’ll be back👍🏼 More
by KentCooper28
Employees Worked With
Bill Kinney, Paul Palmgreen, George Sarkis, Lenny Zaccaglino, Gary Bains
November 16, 2018
Oil change I did a walk in and was told it was going g to be a # hour wait just to even look at the car but I waited and there were able to do the oil change I. I did a walk in and was told it was going g to be a # hour wait just to even look at the car but I waited and there were able to do the oil change I. 1 and half hours. Thank you ! More
by CPCURTIN56
Employees Worked With
Benjamin Collichio
November 15, 2018
Oil change Had 9am appt left at 11:15 when I questioned why I made an appt if I had to wait that long was told that’s how we do it here ma’am. I have never made Had 9am appt left at 11:15 when I questioned why I made an appt if I had to wait that long was told that’s how we do it here ma’am. I have never made an appointment and had to wait 2 hours. I will go else where and pay for my oil change before I go back there. More
by Bird
Employees Worked With
Not sure
