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Bob Johnson Chevrolet

Rochester, NY

4.4
2,880 Reviews

1271 Ridge Rd W

Rochester, NY

14615

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2,880 Reviews of Bob Johnson Chevrolet

October 10, 2018

Frustrating Known issue presents itself 2 months after warranty expires (documented but no recall). 5 cars bought in the last 2 years. Service could not care le More

by Mike G
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't remember
Oct 15, 2018 -

Bob Johnson Chevrolet responded

I'm sorry that you felt that service did not care about you as that is not truth and we are disappointed that is how you felt. We do everything we can to take care of our customers but it is not always in our power.

Oct 16, 2018 -

Mike G responded

I believe diagnosing (or confirming a diagnosis) without a $100 fee should be within your power. I'm not saying the repair should be free but looking under the hood for a good customer who is very, very close to " out of warranty" is just good business, Maybe the service tech couldn't authorize but I would hope the management team would have enough discretion to at the very least, take a look. No one would even diagnose without an upfront $100 diagnostic fee. Next year 2 of my 4 leases are up. Too bad. I really liked my sales guy.

Oct 16, 2018 -

Bob Johnson Chevrolet responded

Mike, can you please call in and ask to speak with Rob Scott or Chris Codd? Thank you!

October 10, 2018

Very satisfied and so glad that we went to Bob Johnson. Lov Had leased a sonota with vision. Wanted a change went to a Chevy volt. This my second lease in two weeks. First one didn't have the LCA on the prog More

by deborahrozzi20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brest, Chris Callari
October 09, 2018

Happy Repeat Customer I just purchased a 2019 Chevy Equinox, which was my second vehicle from Bob Johnson. Adam C. was great. He answered all of our questions and we got a More

by Mac1nt0sh1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crist, George Sarkis
October 09, 2018

Excellent service! My service advisor Andy really cares about his customers. He goes the extra mile for sure. My mechanic Nick even drove my Suburban with me to dupli More

by Buickdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lang, Andrew Bisig
October 08, 2018

Andrew embodies excellence in customer service I cannot think the team at Bob Johnson 39 for making Geico fix a shoddy repair job by their “recommended body shop provider” when they discovered old More

by ANGELAMBRODIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisig
October 08, 2018

Awesome purchase experience! Thank you Andy Stewart for assiting with purchasing our Chevy after leasing 3 from Bob Johnson! Andy has great attention to details and we received ou More

by Andy and Hedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Callari, Andy Stewart
October 08, 2018

Awesome People there are friendly and extremely helpful! I have a great experience every time I am there Brady is the best when it comes to sales and Sean In More

by MrMarc26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Sarkis, Brady Schultz
October 08, 2018

Great service We hav been bringing our cars for service for years and finally bought from bob Johnson. The deal was painless and the car was nicely detailed when we More

by nan161
Recommend Dealer
Yes
Employees Worked With
John Brest, Stephen Johnson, Lenny Zaccaglino
October 07, 2018

My Experience The best. Would definitely return. Everyone involved was knowledgeable, thorough, courteous. They answered all questions & took as much time of more t More

by Mac-happy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hillengas, Dylan Love
October 07, 2018

New customer Carol made it simple and made me feel at ease getting a new vehicle. I will definitely recommend her to anyone needing a new vehicle More

by espencer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Harrington
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