Bob Johnson Chevrolet

Knowledgeable Easy to make appointments. Always been taken care off.I will return again for service or trade my car in for new truck in the future. Easy to make appointments. Always been taken care off.I will return again for service or trade my car in for new truck in the future. More

Not a happy customer My experience was the worst ever. Thought it was good until I left the dealership and got home. When I get home I smelt radiator fluid just thinking t My experience was the worst ever. Thought it was good until I left the dealership and got home. When I get home I smelt radiator fluid just thinking that they spilt some topping it off I let it go for a like a week when it didn't go away I went to take it and get it look at a dealer near me cause I live in Syracuse and I got the the truck on the other side of Rochester they said I had no warranty or nothing. When I was told I had a COO which it's wasn't (LIE) they did a 173 point inspection which should have caught the cracked radiator that was sold to me. I took it to firestone where they treat me great and stayed late and everything to get my truck right back to me. That's what your dealer should have been doing considering I just purchased a $30000 truck. Then I get a call today from my original sales rep and told I owe they just under $400. Now when I left the dealership I was all set and everything was taken care of. But because he didn't do his job completely right and told me that the only reason he found it was because he didn't get his commission for my truck he said I had to pay it or bring it back in to them. With him and the managers service through that all was the worst ever never trying to make right with the fact I had to pay 100 to get my car fixed with my other warranty and take 6 hours off work cause my wife didn't have the truck to get my kids from school. I will say that Sharon Smith did call me today and she did a great job fixing the 400 mess up because that was the sales persons fault. But still out the time from work and deductible to get my week and half old truck fixed. More

Great people helping with a great deal I was researching a vehicle to replace my current lease and was growing frustrated at the tactics of the other dealerships. Mike M. from Bob Johnson I was researching a vehicle to replace my current lease and was growing frustrated at the tactics of the other dealerships. Mike M. from Bob Johnson called me and discussed his options. I gave information on the current deal I was contemplating and he beat it considerably! He even found the color and options we wanted and helped us save money. He was easy to deal with and had everything ready the day I picked up the Equinox to make the transition as smooth and quick as possible. George in the Finance department was equally as easy to work with, making the paperwork a breeze. He even stopped out the day I picked up the vehicle to thank me for the business. More

Great Experience Bert has been a pleasure to work with on buying our new vehicle. He went out of his way to make sure the transition went smoothly. As did everyone e Bert has been a pleasure to work with on buying our new vehicle. He went out of his way to make sure the transition went smoothly. As did everyone else in the Bob Johnson Family!! More

Great working with Ray and John Great working with Ray Mitchell and John Brest. Both made the buying experience easy to go through. Delivery of vehicle occurred at the date promised Great working with Ray Mitchell and John Brest. Both made the buying experience easy to go through. Delivery of vehicle occurred at the date promised. More

Too many reviews This is the 4th or 5th review I have received. Although I am pleased with the dealership, I am getting annoyed at the amount of the same review I been This is the 4th or 5th review I have received. Although I am pleased with the dealership, I am getting annoyed at the amount of the same review I been receiving. If these review request don't stop, my next step will be to see the dealer. More

Everything was fine. Carol was easy to work with. Everyone I had contact with was courteous. I am pleased with the truck too. Have not had any work done so cannot com Carol was easy to work with. Everyone I had contact with was courteous. I am pleased with the truck too. Have not had any work done so cannot comment on that. More

Professional, friendly GOOD LISTENER Mark Jenkins is a terrific service advisor. He's very professional and knowledgeable. More importantly he's a very good listener. Bob Johnson is an ex Mark Jenkins is a terrific service advisor. He's very professional and knowledgeable. More importantly he's a very good listener. Bob Johnson is an excellent dealership with outstanding employees. Mark took great care of me. I felt like he was very concerned about my vehicle and my time schedule.. More

Amazing experience Incredibly impressed with Buddy and his sales team. They treated me like family and provided me with a car buying experience that was the best experie Incredibly impressed with Buddy and his sales team. They treated me like family and provided me with a car buying experience that was the best experience that was the best I’ve ever had! More

Awesome Jon was great made buying so easy, can’t wait to tell friends and family about Jon and Bob Johnson Chevrolet! Now I know why they are nations #1 deale Jon was great made buying so easy, can’t wait to tell friends and family about Jon and Bob Johnson Chevrolet! Now I know why they are nations #1 dealer! More