
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
Oil change tires rotation great job Overall service was excellent done in timely manner for not having appointment friendly service have never had bad service and working with Andy in se Overall service was excellent done in timely manner for not having appointment friendly service have never had bad service and working with Andy in service and Ann as my salesman has been great More
Great service center Anytime I need something done I am in and out with a quickness especially if I'm dealing with Andrew Bisig. He always makes sure everything is done ri Anytime I need something done I am in and out with a quickness especially if I'm dealing with Andrew Bisig. He always makes sure everything is done right the first time. More
Easy Process This is one of the easiest times that I ever had buying a new car and my salesman, Lenny, was a great guy to work with. Will definitely come back This is one of the easiest times that I ever had buying a new car and my salesman, Lenny, was a great guy to work with. Will definitely come back More
Great experience, very professional Both the sales representative and the man at the tech desk were very helpful and good at what they do. I always felt that I was in good hands when wor Both the sales representative and the man at the tech desk were very helpful and good at what they do. I always felt that I was in good hands when working with each of them. More
Very kind and pleased with the sales man Bob Johnsons was very kind and a pleasure to do business with. I would definitely recommend them to family and friends. I will definitely stay a custo Bob Johnsons was very kind and a pleasure to do business with. I would definitely recommend them to family and friends. I will definitely stay a customer with them. More
Great team work Personable and friendly service. Great team work. Lenny the salesman was very helpful. Corey knows his stuff. Good work all. We will becoming back aga Personable and friendly service. Great team work. Lenny the salesman was very helpful. Corey knows his stuff. Good work all. We will becoming back again More
Great people to work with Dealt with a great group of people there. Sales, finance and Nerd support was all awesome!! Michael, John and Tim all made this process easy and stre Dealt with a great group of people there. Sales, finance and Nerd support was all awesome!! Michael, John and Tim all made this process easy and stress free! More
Great Experience I have bought 14 GM cars in the past from different dealers, and this was my best experience of them all. Brady Schultz did a great job working to get I have bought 14 GM cars in the past from different dealers, and this was my best experience of them all. Brady Schultz did a great job working to get the car I wanted and the price within my budget. Very Professional and attentive to my needs. Tim Ferris gave me the best experience I have ever had on the delivery of a new car. He covered every detail of the car with great patience. More
Almost a good deal I love the car I bought. There were a few things that bothered me. First, there was no effort to get me an extended warranty. Also, one of the banks t I love the car I bought. There were a few things that bothered me. First, there was no effort to get me an extended warranty. Also, one of the banks that declined my loan, stated that I paid more than it was worth. I'm not very satisfied More
Chevy Traverse (AC Service) On 04/30/2019 I brought my Chevy Traverse in for an 8:30am appointment. It was suppose to be checked for an AC problem and I was informed it would tak On 04/30/2019 I brought my Chevy Traverse in for an 8:30am appointment. It was suppose to be checked for an AC problem and I was informed it would take about 1.5 to 2 hours. I left and around 12:30pm I still didn’t hear back. I called and was told my service person (Shawn)was on lunch and they would give him the message to call me back. He never called back. I called again and and asked to speak to Shawn. I was informed he was still at lunch and would give him the message. I explained everything again. Shawn never called me back so I called again and spoke to Kristin. I asked to speak to a manager. She asked me what for and I told her I’ve already explained this several times and I wasn’t going to explain it again. Kristin then hung up on me While I was talking to her. I called back again and spoke to Cathy. She was able to track down Shawn-and he eventually called me back. I was informed they were very busy and had not had a chance to get my car in yet. I went back to the service station and asked to speak to a manager and was told there wasn’t one to speak to. It wasn’t until my wife flagged down somebody she knew and he was able to get a manager for me. While we were waiting the girls who answer the phones kept coming out to the service area to stare at my wife and I. Chris cod eventually came out and spoke to us and defended his employees actions of how we were treated. He did waive the diagnostic charge of the service, but I will never go back again. I will never buy another vehicle from you. And I have never been treated so disrespectful. I am a loyal GM buyer and my Dad and Brother both worked for GM. I grew up with GM . I did say something to Kristin and she denied hanging up on me. I told her I didn’t appreciate being treated like that. It was very disrespectful. Chris Codd apologized and said he would look into it. He called me back and said he reviewed the call and it sounded like a dropped call. None of my other calls were dropped. I feel as though Kristin hung up on me. The whole experience was horrible and to avoid any future conflict I won’t be coming back. Please feel free to call me if you need anymore information. More