
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
Great service, professional staff I went for a scheduled appointment. They got me in and out quicker than expected. Staff thoroughly went through what was to be done. Allowed me to a I went for a scheduled appointment. They got me in and out quicker than expected. Staff thoroughly went through what was to be done. Allowed me to ask questions that they quickly responded to. Very satisfied. More
Purchase of vehicle Purchased the vehicle in early January and was guaranteed an extra $500 rebate from the dealership within 4-6 weeks. It has been 15 weeks and we stil Purchased the vehicle in early January and was guaranteed an extra $500 rebate from the dealership within 4-6 weeks. It has been 15 weeks and we still don’t have the rebate. The only communication is when I call to inquire. Would like this to get resolved ASAP. More
Horrible Customer Service The service center is horrible. I didn’t get good service until I complained enough that I got the service manager, Chris Todd, and now I’m so over th The service center is horrible. I didn’t get good service until I complained enough that I got the service manager, Chris Todd, and now I’m so over them that they’ve lost my business. I called to complain and the receptionist hung up on me twice. I constantly walk into service and get walked past by multiple workers without being greeted. I called to schedule an oil change and the girl said I didn’t need an appointment I could just walk right it. I went in 3 times for an oil change and left 3 times without an oil change because I have a busy schedule. They wouldn’t give me a rental car because they saved rental cars for “big stuff.” More
Terrible experience Chris sherlock is a terrible service dept member. He is very unprofessional. He made my experience the worse I could have expected, especially at a bi Chris sherlock is a terrible service dept member. He is very unprofessional. He made my experience the worse I could have expected, especially at a big dealership like Bob Johnson. Because of what I experienced and what I have witnessed him treating other employees that assisted to help me, I ILL NEVER GO BACK nor REFER ANYONE to go that service dept. Very disappointed and very unsatisfied! More
Repair Great service. Professional. Efficient. I have no complaints at all. Ben is fantastic. All questions answered. Quickly found the car I needed and Great service. Professional. Efficient. I have no complaints at all. Ben is fantastic. All questions answered. Quickly found the car I needed and could not be happier. More
service Kevin D. was excellent. He showed me what was wrong with the car, how he was going to fix it and did a great job. Thank you, Steve Kelly Kevin D. was excellent. He showed me what was wrong with the car, how he was going to fix it and did a great job. Thank you, Steve Kelly More
Friendly . It took awhile but it was an emergency and they got to my car as soon as possible. Communication was great at all times. Dan was great! . It took awhile but it was an emergency and they got to my car as soon as possible. Communication was great at all times. Dan was great! More
xxxxty service I was told a2-1/2 hour wait for oil change, it took 4-1/2 hours. I wasted all day there for a oil change. I was told a2-1/2 hour wait for oil change, it took 4-1/2 hours. I wasted all day there for a oil change. More
LOVE Bob Johnson Everyone at Bob Johnson Chevrolet is amazing. Their knowledge and commitment is unwavering. I’m happy that my car has the best care in town. I cannot Everyone at Bob Johnson Chevrolet is amazing. Their knowledge and commitment is unwavering. I’m happy that my car has the best care in town. I cannot remember who actually worked with me on my last visit, but everyone who works at Bob Johnson that I’ve interacted with is exceptional. More
3rd lease...couldn't be happier Brady and Jason were more than helpful with my 3rd lease...they excel in knowledge and customer satisfaction ...I am more than happy with my Chevy Tra Brady and Jason were more than helpful with my 3rd lease...they excel in knowledge and customer satisfaction ...I am more than happy with my Chevy Trax More