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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
February 06, 2019
Not really individualized service My husband and I are on our 3rd lease and convinced my parents to also lease. All of us have purchased the extended warranty. Three days after renewin My husband and I are on our 3rd lease and convinced my parents to also lease. All of us have purchased the extended warranty. Three days after renewing my lease I came out of work to find my mirror damaged. I had just surrendered a vehicle that I paid almost $900 for the extended warranty that did not need to be used. I called explained what happened and schedule an appointment. The woman I spoke to conveyed a message that the vechile is still under warranty and with the extended coverage it should be covered. I brought it and the service manager informed me that was not correct and quoted me a price of $450. I was very frustrated with that and when the service tech then went to the sales manager to see if they could help they refused as well. My family does a lot o business here, I just paid for additional coverage that I didn’t use and I was given false information. Overall not very impressed with this experience at all, encouraging my parents not to renew in a few months and my husband and will probably not return once these lease contracts end. We have family that has had better service and customer care with other companies. More
by Amanda79
Verified CustomerEmployees Worked With
I wish I knew the names of the people I spoke with, I was not told which sales manager was involved. If I saw them I would absolutely remember.
February 06, 2019
Great service I was treated like family! Fair pricing and timely service I don’t have a chevy But they did the research ahead of time so they Would be ready for I was treated like family! Fair pricing and timely service I don’t have a chevy But they did the research ahead of time so they Would be ready for me. Perfect service! More
by Jeffald
Employees Worked With
Christopher Codd
February 06, 2019
Great 1st of all re has been very considerate kind very understanding informative and very polite if I call with any needs concerning my car he always answe 1st of all re has been very considerate kind very understanding informative and very polite if I call with any needs concerning my car he always answers and is very considerate to my needs I don't know the young man's last name but Andy also was very informative in the service department as well as to keep on top of exactly what was going on with my car even going as far to leave me email considering all that was going on updating me More
by BARBARAY98@gmail
Employees Worked With
Andy, Chris Callari, Ray Mitchell
February 05, 2019
New car purchase Purchase was easy, salesman ( Darwin Morillo) was friendly and knowledgeable. The whole process went very smoothly. Darwin was the best part of the wh Purchase was easy, salesman ( Darwin Morillo) was friendly and knowledgeable. The whole process went very smoothly. Darwin was the best part of the whole process, he is very good at his job. More
by tcgrant4
Employees Worked With
Darwin Morillo
February 05, 2019
Great as always Never disappointed. Staff are caring and thorough in determining and meeting my needs. Parts needed were readily available. I am always remembered Never disappointed. Staff are caring and thorough in determining and meeting my needs. Parts needed were readily available. I am always remembered and welcomed by name. More
by dbrown60
Employees Worked With
Jamalle Cade
February 04, 2019
Lease a Malibu Nate was very helpful and explained things for us. Others at the dealership were also friendly and helpful and made our leasing experience as easy as Nate was very helpful and explained things for us. Others at the dealership were also friendly and helpful and made our leasing experience as easy as possible. Highly recommend Bob Johnson. More
by switmer
Employees Worked With
Josh Christopher, George Sarkis, Nate Bosek-Sills
February 03, 2019
Good service I got there when they opened and they were busy already but it still didn't take to long. Changed my oil and checked out everything, said it was all I got there when they opened and they were busy already but it still didn't take to long. Changed my oil and checked out everything, said it was all covered so I left with peace of mind. More
by JUNOT.NANCY4
Employees Worked With
Don't remember names but they were nice.
February 01, 2019
Helpful Good experience with Bob Johnson and will come again for service and a new vehicle in the future. Knowledge of vehicle was conveyed in a cohesive, cle Good experience with Bob Johnson and will come again for service and a new vehicle in the future. Knowledge of vehicle was conveyed in a cohesive, clear manner. More
by Alshannon
Employees Worked With
Bert Marlatt, Gary Bains
February 01, 2019
My service experience was very good. The man that signed me in for my service was very respectful to me. His name is Steve Kerr. He got me signed up for my oil change and tire rotation an The man that signed me in for my service was very respectful to me. His name is Steve Kerr. He got me signed up for my oil change and tire rotation and told me how long it would be before my car would be done. I also had him put some new wiper bladeds for me and told me how much the cost would be. When my car was done he told the guy that parked my car to bring it up front for me because I had a cane for walking, and then he walked me to my car and made sure I got in it okay. Then I had to come back because I was having trouble with my Bluetooth in my car. His name was Dylan from the nerd squad. He got in my car and fixed it for me. He was very nice and told me to go home and stay warm. Every time I go to Bob Johnson's everybody is very helpful to me and very nice. My name is Susan Young. I have leased my 2nd. car from them. I have a 2017 Chevy Cruz. I had Steve York as my salesman for both of my cars I have leased from your place. I have told many people about how great you treat your customers at your Car and Service Center. More
by susan@14612
Employees Worked With
Eric Pappert, Steve York, Dylan Love
January 31, 2019
Service Appointment Very helpful and efficient. Andy Bisig was exremely helpful and professional. Dave Secash is a great mechanic and was able to find the problem very f Very helpful and efficient. Andy Bisig was exremely helpful and professional. Dave Secash is a great mechanic and was able to find the problem very fast. More
by meghanallen0331
Employees Worked With
Dave Secash, Andrew Bisig
