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Bob Johnson Volkswagen

Watertown, NY

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96 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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18493 US-11

Watertown, NY

13601

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Showing 96 reviews

May 31, 2020

Great service. Had an issue with my car not starting took it right in analyzed it with no charge very happy car is running great now More

by Joeyhambsch
Recommend Dealer
Yes
Employees Worked With
Jared
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Jun 01, 2020 -

Bob Johnson Volkswagen responded

Joey - It's wonderful to hear that your vehicle is running smoothly after your visit with us at FX Caprara Volkswagen. We are glad that you're happy! Thank you for your business.

Helpful
May 29, 2020

Went to get my car fixed, was fixed correctly but the costumer service my one employee made it seem like I was a burden bringing in my car and giving them money. The gentleman even said about my car once More

by Tyler
Recommend Dealer
No
Employees Worked With
Male Representative with an office?
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May 29, 2020 -

Bob Johnson Volkswagen responded

Tyler - This is a disappointing review to read. I expect friendly and accommodating service from every member of my team, and I would like to speak with you directly about what happened during your visit. Would you consider giving me a call? Thank you, Gerard Derouchie - Service Manager - (315) 788-8989

Helpful
May 29, 2020

Have been dealing with FX Caprara for years and have nothing but good to say about the service and professionalism. This is my fifth vehicle purchased from VW! More

by Greg
Recommend Dealer
Yes
Employees Worked With
Service Desk Employee
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May 29, 2020 -

Bob Johnson Volkswagen responded

Greg - We can't thank you enough for your longtime support. It means so much that you can depend on our team for consistently excellent service! We hope your newest Volkswagen is treating you well.

Helpful
May 28, 2020

Great servicing willing to work with you and get you what you want at a good price, everyone there was great switched everything over and made sure it was all set to go More

by Romboughd25
Recommend Dealer
Yes
Employees Worked With
Neil
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May 28, 2020 -

Bob Johnson Volkswagen responded

Thank you for reviewing FX Caprara Volkswagen! We look forward to taking care of you in the future!

Helpful
May 23, 2020

Steve is an amazing salesman. Would highly recommend this dealership and salesman. They didn't try to up sell us, we actually asked for a step up in the model tiguan we got. More

by Jprentice14
Recommend Dealer
Yes
Employees Worked With
Stephen Loonan
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May 26, 2020 -

Bob Johnson Volkswagen responded

Thanks for sharing your five-star experience with Steve at FX Caprara Volkswagen!

Helpful
May 22, 2020

Great experience. Manager was friendly and even reminded me that my 10k and 20k services were complimentary on my new Atlas. My experience with Dealer Service in the past ranged from Poor to Average but FX More

by Lance
Recommend Dealer
Yes
Employees Worked With
Girard
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May 25, 2020 -

Bob Johnson Volkswagen responded

Hi Lance - It means so much to hear that our service stood out to you. Thank you so much for sharing this feedback and rating FX Caprara Volkswagen five stars! We look forward to your next visit with us.

Helpful
May 20, 2020

Couldn’t ask for a better team at FX VW, from sales to service... always fast, friendly and convenient. well worth the drive from Syracuse to know your in good hands! More

by Clarke
Recommend Dealer
Yes
Employees Worked With
Walt Young
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May 20, 2020 -

Bob Johnson Volkswagen responded

A big thanks for the fantastic review, Clarke! It makes us proud to have earned your loyal business at FX Caprara Volkswagen and we're honored you make the trip to Watertown to work with us. See you next time!

Helpful
May 20, 2020

Walt was very helpful and stayed late repeatedly to ensure we got the best service possible. He consistently went out of his way to provide a positive buying experience. More

by ebaker
Recommend Dealer
Yes
Employees Worked With
Walt
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May 20, 2020 -

Bob Johnson Volkswagen responded

Thank you for the 5-star review! We are so pleased to hear that you enjoyed working with Walt here at FX Caprara Volkswagen. We will be sure to share your kind words with him!

Helpful
May 14, 2020

Always a pleasant experience when I have any issues with my vehicle. Very knowledgeable and friendly staff. Will always use the dealer for my service needs. More

by Pluto9963
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 14, 2020 -

Bob Johnson Volkswagen responded

It means a lot to hear that you enjoy your visits with us at FX Caprara Volkswagen. Thank you for trusting us with your vehicle time and time again! We look forward to working together for years to come.

Helpful
May 13, 2020

Our dealer was supportive, honest and thorough. We felt cared for through the process. The dealership was clean and organized. Easy and fun to work with. More

by ymca_pschmitt
Recommend Dealer
Yes
Employees Worked With
Brian McGovney and Jordan Northrup
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May 13, 2020 -

Bob Johnson Volkswagen responded

Thanks for visiting FX Caprara Volkswagen! We're thrilled to hear that our team provided you with an enjoyable experience. See you in the future!

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