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Bob Johnson Volkswagen

Watertown, NY

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96 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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18493 US-11

Watertown, NY

13601

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Showing 96 reviews

May 15, 2019

Service I highly recommend FX Volkswagen for all your car needs Sales. service etc. from trading in or buying a vehicle they will work with you to get the b More

by Weezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Tyrrell is by far the best salesman and very courteous with his customers.
May 15, 2019 -

Bob Johnson Volkswagen responded

Thank you for trusting us with all your auto service needs! We are thrilled to have you as a loyal FX Caprara Volkswagen customer.

May 14, 2019

In and out My wife and I were looking for a new vehicle. We had done our research prior to arriving to FX VW. Steve Washer our salesman met me at the door and ha More

by DP3198
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and Steve
May 14, 2019 -

Bob Johnson Volkswagen responded

It was our privilege to assist you and your wife! We are happy to hear that Steve provided helpful service and that you were able to drive home in your new vehicle. Thanks so much for the positive feedback. We hope to work with you again at FX Caprara Volkswagen!

May 11, 2019

Poor customer service FX Volkswagen Watertown My wife and I recently purchased a 2018 gt mustang and asked sales manager for new tires to be put on car and I would agree to buy car at the agreed p More

by Stang guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
Jun 18, 2019 -

Bob Johnson Volkswagen responded

I can understand why you're frustrated and would like to be the first to apologize. I also know that you've left this review anonymously, which makes it hard for me to reach out. Would you mind calling me when you can? Thank you, Brian Magovney - Sales Manager - (315) 788-8989

May 08, 2019

Great experience Danny did a great job trying to fix a rough situation I was in with my car. He worked with me via phone and text due to work schedule. Thanks to him a More

by Sophie1!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
May 08, 2019 -

Bob Johnson Volkswagen responded

Hi Sophie - It's great to hear that Danny was able to accommodate your schedule and help you get into a new car. Thanks for stopping by to leave us feedback! We hope to see you back at FX Caprara Volkswagen for your first oil change.

May 02, 2019

Low stress, great experience Bought a new GTI recently from FX Caprara Volkswagen. Great experience. Low stress, no pushy sales people, no funny stuff. Got a great price on the c More

by GTIguy2424
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Magovney
May 02, 2019 -

Bob Johnson Volkswagen responded

Thank you for coming to FX Caprara Volkswagen for your new Volkswagen Golf GTI! We love to hear that our team stood out from the other dealers you've worked with. We appreciate your recommendation!

April 26, 2019

2019 Tiguan SEL Premium The sales staff was knowledgeable, helpful, courteous and patient throughout the whole shopping/buying process. There was no pressure to buy and they More

by Pedro3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duffy Schafer
Apr 29, 2019 -

Bob Johnson Volkswagen responded

Thank you for the wonderful compliments of our team. I'm glad you had such a great experience buying and trading your vehicle. We are so thankful to have you as a customer!

April 24, 2019

Awesome Best experience with salespeople very helpful explains everything you need to know about your vehicle.. Would highly recommend them to all my family a More

by Dort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Tyrrell
Apr 25, 2019 -

Bob Johnson Volkswagen responded

We are delighted to read about your experience with our Sales Team! It's wonderful to hear that they provided helpful, knowledgeable service. Thank you so much for recommending FX Caprara Volkswagen, we truly appreciate it!

April 23, 2019

New lease People were friendly and helpful, always have a good experience when coming to this dealership, salesman was knowledgeable on vehicle options and demo More

by Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walt and Neil
Apr 23, 2019 -

Bob Johnson Volkswagen responded

Hi Eddie - We love to hear that you've had consistently great experiences at FX Caprara Volkswagen! It's wonderful that your salesman provided knowledgeable service during your recent visit. Thanks so much for your support!

April 02, 2019

New VW lease This was an experience as usual. My family has purchased or leased six new Volkswagens in the past few years and every time we have been treated well More

by Marsala Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walt Young
Apr 03, 2019 -

Bob Johnson Volkswagen responded

We are delighted that you can depend on the FX Caprara Volkswagen team for an enjoyable car-buying experience. Thank you so much for your repeat business and kind review!

April 01, 2019

The Patient Salesman Danny helped me for more then 3 weeks , helping find what we would be happy with; all the while being friendly and professional. I would recommend to More

by Randy Diesel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Apr 02, 2019 -

Bob Johnson Volkswagen responded

Hi Randy - We are so glad to hear that Danny worked with you to answer all of your questions and find the best vehicle for you. Thank you for taking the time to leave us feedback! If there is anything else we can help with, don't hesitate to let the FX Caprara Volkswagen team know.

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