Bob Johnson Volkswagen of Rochester

I went to Dorschel Volkswagen to check out the 2011 GTI. Dan Welch ended up helping me out. First, he gave me the rundown of how Dorschel works with their non-commission salesmen, no haggle "clean" pricing, Dan Welch ended up helping me out. First, he gave me the rundown of how Dorschel works with their non-commission salesmen, no haggle "clean" pricing, trade information, etc. I was impressed since it was different then any dealer I had been to in the past, but I was still cautious since, after all, he's a salesman. After that we began discussing what it was I was interested in and then we took one out for a test drive. Man was that fun! Dan was extremely knowledgable about all things VW and I think he had just as much fun as I did on that test drive. So we get back to the dealership and I'm bracing myself for the "what do we have to do to get you in this car" pitch. I kept waiting and it didn't happen. We went over financing options and STILL no pressure. He gave me a print out of the financing options that appealed to me and then he left it at that. He gave me his card and told me to get in touch with him if I had any other questions or if I wanted to move forward with getting the car. Unreal! So that night I get an email from Dan thanking me for coming in and providing some additional information on the GTI I had looked at. Again, no pressure! Just a reminder that he was available if I had any questions. I had some things to get worked out and he called me about 5 or 6 days later just to touch base with me. I called him back the next day and told him I'd contact him on Monday to come in and have them check out my trade as well as look to purchase the car. Monday rolled around and I went to Dorschel and met with Dan. We discussed the exact car I wanted and the options. He introduced me to Tom (forgot his last name) who was going to check out my trade. Tom asked me some questions about the car and WE went for a quick ride in my trade-in. He explained what they would do with my car (auction), how they determined the price, and that they always tried to break even on the trades (or be within $100) and not make money on them. It was a refreshing experience being involved in the whole "appraisal" process and not just giving the keys to someone who would go and do some mysterious thing to the car and come back with an outlandish number. I accepted their price for my trade and we worked out all of the financing. Dan explained everything along the way and offered his opinion on things that he didn't think were necessary. After a few days my car arrived from downstate and the great experience at Dorschel continued. I'm an extremely happy customer and wouldn't hesitate to do business with Dorschel and Dan Welch again! I can't recommend them enough for an excellent buying experience from start to finish! More

We just leased a new 2011 VW Tiguan SEL and couldn’t be happier with both the car and experience we had working with Dan at Dorschel VW. This was our first venture into leasing. All our previous cars we happier with both the car and experience we had working with Dan at Dorschel VW. This was our first venture into leasing. All our previous cars we have purchased and tend to keep for a long time. So of course we had a ton of questions on leasing vs. buying. We found Dan to be extremely knowledgeable as he walked us through various options and financial scenarios. My wife and I really appreciated Dan’s insights and patience to answer all of our questions and help guide us to the right decision. I found Dan to be honest, upfront and not hesitant to give his opinion. I really liked that approach and it helped build a trust that is key to having an enjoyable car buying experience. Once we decided, Dan and Dorschel VW went out of their way to make us happy. My wife wanted a Red Tiguan SEL but they were having a tough time finding one after expanding their search across a few states. So we thought we might have to settle for a different color or trim option. Then we got a call from Dan a couple days later and they had located a red Tiguan coming in right off the boat. Of course we were thrilled and couldn’t wait to see it. I can honestly say that our experience at Dorschel VW was one of the best we’ve had. Everyone is extremely friendly and you don’t feel like you’re at a car dealer. I know that might sound weird but that’s what sets Dorschel apart. I would highly recommend Dorschel to anyone shopping for a new car. And don’t forget to ask for Dan! More

I was very impressed with Mr. James Davenport's in depth knowledge of the vw car I was interested in. He was very patient,friendly and professional at all times which made the selection and purchasing proce knowledge of the vw car I was interested in. He was very patient,friendly and professional at all times which made the selection and purchasing process stress free. I recently bought a new 2011 Tiguan and am delighted with it so far. Thank you James and Dorschel VW! More

The service at this dealership is beyond equal. In particular, Dan was extremely helpful. He walked me through the entire process of buying a car; when I wasn't eligible for a new car, he assisted me particular, Dan was extremely helpful. He walked me through the entire process of buying a car; when I wasn't eligible for a new car, he assisted me to find the perfect certified used car for my needs and within my budget. Dan works hard for his customers, from selecting a vehicle, to answering questions and showing features, to fighting for financing. It was a comfort to know he was always a mere phone call away, six days a week, if I had questions. I have a reputation for asking many questions; Dan is a Volkswagen man who answered everything from engine stats to laser welding over spot welding. Despite the fact that it was raining the day I went to see the vehicles, he allowed me to take my time looking at the various models, standing out in the rain beside me without rush or complaint. I honestly cannot say enough positive things regarding both Dan and this dealership. Walking in, someone always asks if they can assist you, without being pushy. After a few visits, the front desk ladies began to know my name and would offer me coffee before I even sat down. I loved the up-front, no-haggle pricing; I never once felt I wasn't getting a good deal yet I didn't have to stress over getting a good deal. The dealership and Dan are both class acts who have not forgotten about customer service in this fast-paced, modern world. More

I would like to commend your sales team, especialy Don I would like to commend your sales team, especialy Don Weller and Joshua Gonsenhauser for their excellent service. As a rule of thumb, I do not I would like to commend your sales team, especialy Don Weller and Joshua Gonsenhauser for their excellent service. As a rule of thumb, I do not enjoy dealing with used car sales person(s). However, Don was very good from the start. I especailly enjoyed the non-pressure salesmanship. He demonstrated excellent warmth and personality ... so much so, that you could'nt help but like him. Can not stress enough how pleasurable an experience this was in purchasing our VW from you, and look forward to furture buisness opportunities. Also I would like to commend the Sales Manager Joshua Gonsenhauser for his attentivness in our recent purchase. Will Highly ... Highly recommend your dealership in the future! Sincerely Bonnie and Phil Guiles, Geneseo NY More