Bob King Buick GMC

I was recently involved in the purchase of a Certified Preowned vehicle from Bob King Automall in Wilmington, North Carolina. After the sale, I had some concerns with the vehicle. My salesman, Bill Hoops Preowned vehicle from Bob King Automall in Wilmington, North Carolina. After the sale, I had some concerns with the vehicle. My salesman, Bill Hoops was quick and efficient in addressing and resolving those concerns. I am thoroughly pleased with the way the Bob King dealership handled my problems, in particular, Bill Hoops. I would highly recommend anyone looking for a Certified Preowned vehicle specifically ask for Bill Hoops at Bob King Automall in Wilmington,North Carolina. A very important aspect of the car buying experience is service after the sale. Bill Hoops at Bob King Automall is the man to see for your car buying needs and service after the sale. He promised me good service and I got it. Thank you Bob King Automall and thank you Bill Hoops for making my car buying experience during and after the sale a positive one. Michael DeAngury in Charlotte,North Carolina More

I received a warm welcome when I walked up to the office window in the service department. I appreciated her answering my questions that I had and telling me what to do about getting a complimentary wash. I window in the service department. I appreciated her answering my questions that I had and telling me what to do about getting a complimentary wash. I would recommend this dealership to my friends and family. More

Everything about my experiences with Bob King and his staff keeps my wife and I coming back year after year. This is the only place we ever buy a vehicle. On our fifth one now. staff keeps my wife and I coming back year after year. This is the only place we ever buy a vehicle. On our fifth one now. More

A clean, well run shop that has consistently attended to the problems that I have come in for. I believe the dealership is certainly in the top5% of all dealerships that I have used over my 50+ years of dr the problems that I have come in for. I believe the dealership is certainly in the top5% of all dealerships that I have used over my 50+ years of driving many, many vehicles. More

I purchased my 2011 LaCrosse from Bob King last year and have had the car in for routine service regularly. Their prompt attention to everything is very refreshing and they show a real interest in making s have had the car in for routine service regularly. Their prompt attention to everything is very refreshing and they show a real interest in making sure I have continued good experiences with them. More

Great for scheduling service and completing it in a timely manner. Staff are always professional, friendly and helpful. Purchased a used car here 2 years ago and continue to return for service. Will de timely manner. Staff are always professional, friendly and helpful. Purchased a used car here 2 years ago and continue to return for service. Will definitely continue to use the service department and will probably shop here the next time we are looking for a new or used car. More

We drove almost 5 hours to purchase the used SUV that we had found on-line. The week before, I dealt over the phone with Mr. Johnson. He was awesome! Kind courteous and answered all my questions. We were a had found on-line. The week before, I dealt over the phone with Mr. Johnson. He was awesome! Kind courteous and answered all my questions. We were a little nervous about going this far for a used vehicle, but it was well worth the trip. The vehicle was exactly what we thought it to be based on the information on the internet and the information received from Mr. Johnson. Monty in financing was awesome too. Overall we had an excellent experience with Bob King Buick GMC. I would recommend them to anyone - even those 5 hours away. More

I purchased a new car about a month ago. Also purchased an accessory package that was talked into. A month later, after about 15 phone calls, emails, and voice mails, I have yet to schedule an appointment an accessory package that was talked into. A month later, after about 15 phone calls, emails, and voice mails, I have yet to schedule an appointment to have accessories put on or have the paint protection spray applied. I have been promised several times that I would receive a phone call back, including by the owner, but have not been contacted. In addition, the man. Who sold my car to me never answers his phone, and when it goes to voice mail, it says the wrong name. This place seems shady and disconnected to me. They want your money, but not to deliver post-purchase follow-through. Go somewhere else. More

The service department at Bob King GMC is top notch. They have a shuttle service that leaves the dealer as early as 7:00 am to get you to work on time. Sometimes, problems require two trips to the deal They have a shuttle service that leaves the dealer as early as 7:00 am to get you to work on time. Sometimes, problems require two trips to the dealer, but I do not have a problem with that. That's becasue they always tell me they want to try a certain fix first and for me to bring it back if the problem occurs again. When it occurs again, they fix it more thoroughly, and I am happy. I just like communicating with them. I am never lied to. When they have bad news, they tell me straight up, and we decide what to do about it. I am in the market for a new truck, and it will probably be a GMC, simply because of the service department. More

It wasn't all roses, but we did buy TWO vehicles at one time from Steve at Bob King. We traded a Chevy Impala, BMW 328i and Dodge Caravan for a brand new Pontiac Montana SV6 and a Pontiac Bonneville. Steve time from Steve at Bob King. We traded a Chevy Impala, BMW 328i and Dodge Caravan for a brand new Pontiac Montana SV6 and a Pontiac Bonneville. Steve was very kind to understand that our three car payments were a burden -- and to work out the priorities we explained: A new(er) van for my wife and two car payments within a budgeted range. The only negative parts were that Steve first told me about a newer Grand Prix, but someone sold it before we arrived (less than 24 hrs from contact to on-site). I found another Grand Prix, but it didn't meet the budget. I asked Steve to replace the rims on the Bonneville with the rims on GP. At first, he lied and told me they wouldn't fit. When I pushed him, he fessed up and told me that the certification of the GO would have to be redone if they changed the rims. I'm not sure I buy that, but anyway -- I'm pretty happy with the deal and vehicles. They didn't play games and didn't try to hold us there and wear us down. That is a BIG plus in my book, especially because we have three children that can get kinda cranky from sitting in a car dealership too long. I hate that I traded my BMW, but I would do business with Bob King again. More