I have never experienced such poor communication, having
my car serviced, as I did with this dealership. I brought my Accord in (day 1) with two issues, both covered by a warranty. One was difficult to diag
my car serviced, as I did with this dealership. I brought my Accord in (day 1) with two issues, both covered by a warranty. One was difficult to diagnose (bluetooth issue), the other very obvious (window regulator issue). I explained in detail, the bluetooth issue, to Alex their service associate. I demonstrated the window issue to him. Alex assured me he'd look into and fix the window issue and would have his "expert" look in to the other issue. I got a rental from them. I heard nothing from them until the following afternoon. Day 2. Their "expert" had been given none of the detail I'd provided and was going in a totally wrong direction (of diagnosing) as result. He was grateful to get my details. At that time I asked about the window. He knew nothing about it and saw nothing on the work order about the window. He said he'd look in to it. I heard from them again the next day. Day 3. They couldn't find the issue with the bluetooth but told me my car was ready to be picked up. I again asked about the window. I was told my car was done but they could find none of the paperwork on what had actually been done! Alex was not working that day, but they'd "figure it out". I got a call the next day (day 4) from the service manager. They had just then diagnosed the window issue and wanted my approval to fix it. They'd have to order a part but would get it the next day. I was also told that they'd comp me one of the rental days, and the warranty would cover another. I agreed. The next day, (day 5) mid afternoon, I called to inquire about my car. I was told they'd been waiting for me to come get it, as it was done. I'd received no call letting me know it was done. I went to pick it up. Alex had returned to work, and was charging me for all five days of rental. I explained what the manager had said about comping me a day. He told me he had no power to do so. I reminded him of his assurance to have the window fixed but written nothing down, resulting in at least two extra rental days. He had the nerve to blame me, as I'd brought it in with two issues rather than one! I asked him if he'd ever had a vehicle with more than one issue brought in. He did get the rental day comped. I paid and went to my car. The bluetooth "specialist" was with me. He explained what he'd done, but couldn't duplicate the issue. I was immediately able to demonstrate it for him. All he could say was to try to take a picture of the screen when it malfunctions again, and to bring it in again. I reminded him that he'd just witnessed the issue, part of which was the screen "freezing". What good would getting a picture of a frozen screen do, especially since he'd observed the issue? I left, totally disgusted. What good is buying a "wrap around" warranty from them, if this is the service (or lack of) they provide? I have never encountered such incompetence, and lack of both organization and communication, as I did with this dealership! I do not recommend buying any type of warranty from them, or taking your car to them for service.