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Bob Lanphere's Beaverton Honda - Service Center

Beaverton, OR

3.4
130 Reviews

130 Reviews of Bob Lanphere's Beaverton Honda - Service Center

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March 09, 2022

Service team flat out lied about service schedule. Very poor customer service. Was also told that I would be required to purchase an extended warranty($3500) for a lease buyout. More

by Moore_shaun
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Eric Vanhuss
Mar 30, 2022 -

Bob Lanphere's Beaverton Honda responded

We are sorry to hear about your experience when you visited our store. We strive to be as upfront and transparent with our process as best we can while offering exceptional customer service and we apologize for letting you down. We appreciate your feedback and hope you might consider giving us another chance in the future. Thank you.

October 20, 2021

Seita was awesome! His customer service is outstanding! The entire service center here is fast and high quality! I highly recommend them and ask for Seita! He is the best! More

by liz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Seita Chin
October 14, 2021

Seito was absolutely amazing. He kept in touch with me to keep me informed every step of the way. I couldn’t have asked for better service. I highly recommend. Seito went above and beyond! More

by irosepdx
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Seita Chin
October 05, 2021

Had a great experience buying our new car. Fast, friendly service. Thanks. Will tell all my friends. More

by normmatson
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Seita Chin
January 21, 2021

I have never experienced such poor communication, having my car serviced, as I did with this dealership. I brought my Accord in (day 1) with two issues, both covered by a warranty. One was difficult to diag More

by Slypigsue
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Alex Schenbeck
December 21, 2020

I had a terrible experience during my last visit. I had completed some major services in this dealer before in Jan, 2020 ($1000 major service I had received before). However this time, they suggested repla More

by EA
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
KANDIS A JARRELL
January 04, 2020

Great information and help in buying a new 2019 HRV. Appreciated Robert Nathan's help and care in answering all our questions. 👍😉 Brought our 2001 crv in for a determination of why the More

by 4donneron
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric Vanhuss, Robert Nathan
Jan 10, 2020 -

Bob Lanphere's Beaverton Honda responded

Thank you for the review, we're glad you had a good experience with Robert and Eric!

November 12, 2019

Going above and beyond We took our 2012 Honda Pilot in to replace part of the front suspension that was having issues. It turned out the issue was just outside of warranty c More

by danielrmorton
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lance Swanson
Dec 31, 2019 -

Bob Lanphere's Beaverton Honda responded

Daniel- We're glad Lance was able to help with your 2012 Honda Pilot! Thank you so much for the kind words, and your continued business. :-)

September 30, 2019

I was greeted well, they knew it would take longer due to high volume and some event going on. I appreciate the communication. I got a newer suv, and it was great. They finished my car super fast ( paint More

by Hondagirl2020
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lance Swanson
Oct 16, 2019 -

Bob Lanphere's Beaverton Honda responded

We're so glad we could get your vehicle repainted quickly and without much inconvenience! Thank you so much for the review, we really appreciate the feedback!

July 22, 2019

Colossal waste of time I called in to schedule and appointment to have the DVD player fixed on my 2009 Honda Odyssey and the lady on the phone made an appointment for me rig More

by CreateScreenName
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Don't recall
Jul 23, 2019 -

Bob Lanphere's Beaverton Honda responded

Dear Colossal, We are equipped to assist with this type of repair on a genuine Honda DVD player. However, your is an aftermarket custom install and we are not able to repair these. That is why we referred you to a custom car audio/video facility. Tim Nelson General Manager Beaverton Honda

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