Bob Lanphere's Beaverton Honda - Service Center

scheduling mess Scheduling service is a mess: phone is not answered, online chat person was unable to figure out who is the "Owner" of my vehicle even after I provide Scheduling service is a mess: phone is not answered, online chat person was unable to figure out who is the "Owner" of my vehicle even after I provided her my name, phone and she identified prior service record. She also couldn't figure out that I purchased tires there (?). Phone scheduling offered me a spot Wednesday when they open at 7 am but said that the tire changeover (normally about 45 minutes max at a tire service center) would require me to leave my car for a minimum of 3 hours. I know the drill: one drives in and "checks in, then waits until some later time when they have time to work on the car. I asked whether if I arrived early they would just service my car at the appointed time. No luck. More

Service Department Liberty was always super helpful, friendly and made sure things were always done correctly. She is always friendly and has a smile on her face. Liberty was always super helpful, friendly and made sure things were always done correctly. She is always friendly and has a smile on her face. More

Great people!!! Good Service Bob Lanphere's Beaverton Honda makes sure that we don't miss any services by reaching us to schedule an appointment. They also have very good service Bob Lanphere's Beaverton Honda makes sure that we don't miss any services by reaching us to schedule an appointment. They also have very good service specials to save money. More

7 mile service shuttle I purchased a Honda Pilot with triple coat paint that started to delaminate on the roof. The factory regional rep agreed to fix the car, but getting I purchased a Honda Pilot with triple coat paint that started to delaminate on the roof. The factory regional rep agreed to fix the car, but getting home from the dealership would require me to walk after getting dropped off at the 7 mile limit on the shuttle service. Dick Hannah Will take you home, to the office or a nearby mall. I guess some dealerships still understand what customer service means. This is the second car purchased from a Lanphere dealership. Not impressed with their promise painted on the service wall. All words, no action. Clearly not something they will stand up for. Also noticed that they add all kinds of charges to cars they sell even though many of the items are included in the window sticker. I hope to never go back there. More

Great instant service at Service Instant help checking in, very informative of what my service would be. Once inside I was helped by Anton. He kept me informed throughout the entire Instant help checking in, very informative of what my service would be. Once inside I was helped by Anton. He kept me informed throughout the entire process. Wonderful personality and so clear on everything being done. The waiting area was very comfortable with food and drink available, a media lounge and a fireplace! And and a treat waiting for me in my car. The whole experience was wonderful! More

Great service, quick and easy. Christopher Stegriy was beyond helpful and very friendly. My Honda civic got a flat tire and I was expecting the whole repair to be a huge process alt Christopher Stegriy was beyond helpful and very friendly. My Honda civic got a flat tire and I was expecting the whole repair to be a huge process although he made it very quick and simple. He kept me updated every step of the way and was able to repair the tire. I was expecting to pay a lot but walked out paying nothing at all. This was some of the best customer service I have experienced! Christopher definately made my experience with Honda an outstanding one. Makes me feel relieved I chose Bob Lanphere's! More

Doing a little extra to ensure customer satisfaction. Recently purchased a 2017 Goldwing from here. Friendly staff ensured the process went smooth. Then I come back to try finding out why my mic and heads Recently purchased a 2017 Goldwing from here. Friendly staff ensured the process went smooth. Then I come back to try finding out why my mic and headsets did not work properly. These guys trouble shot the system and found problems in the helmets mics. Thank you for going beyond and making us very satisfied about our experience here. More

Waiting for a long time to see a service personal I have been a Honda customer for at least 15 years and always had excellent and professional service. About two weeks ago, I had a maintenance appoint I have been a Honda customer for at least 15 years and always had excellent and professional service. About two weeks ago, I had a maintenance appointment for my Honda Odessy. I arrived on time but had to wait for about 30mins in the car until the service representative checked me in. Today, I took my Honda accord for a battery replacement. I waited for about 30mins and a personal only showed up after another car arrived after me. The personal attended to the recently arrived car before bothering to check me in. I have been considering a new Honda SUV purchase but now having a second thought about this. More

Terrible experience We had one of the worst experiences imaginable at Beaverton Honda and will NOT be returning or buying another Honda. We brought our Honda in three di We had one of the worst experiences imaginable at Beaverton Honda and will NOT be returning or buying another Honda. We brought our Honda in three different times with concerns regarding the brakes and general concerns about functionality under the hood. We were continuously written off and our concerns were ignored. Not only that, they charged us $300 to do something that did not fix or address any of the problems we were concerned about. When you drive a car daily, you know if something is wrong and no one would listen to us. We just drove our Honda on a cross-country road trip after being ensured it was in prime condition and shocker, we had issues. We will not be purchasing another Honda. I am extremely disappointed in Beaverton Honda and will not be returning. More