Bob Lanphere's Beaverton Honda - Service Center

Excellent Service Experience I have a 2003 Civic with an air bag light on. The previous owner had the bag replaced under recall by Beaverton Honda so I took it there thinking the I have a 2003 Civic with an air bag light on. The previous owner had the bag replaced under recall by Beaverton Honda so I took it there thinking the light was related. Upon arrival, I was checked in at the bottom of the lot and drove up to the service center, where the advisor, Lance Swanson, met me with his tablet ready to start the process. After taking some notes, he guided me inside to the waiting area and let me know someone would be assisting me with my rental soon. Maybe 5 minutes later my name was called and I was handed the keys to a new Civic to use while mine was being worked on. They charge a reasonable $15/day for the rental, which actually wasn't due back until end of business the NEXT day, so basically a two day rental. Lance said he would call me in a few hours with the word on the car. He had a good suspicion of the problem and noted if his suspicion was correct, the item was covered by warranty and there would be no cost other than the rental. If not, their charge for diagnosis is $130. Seems a bit steep, but not the end of the world either. As promised, Lance called me in a couple hours and had good news - he was right and the part was covered under warranty. As most dealers do, they did a multi-point inspection to see if there are any other items needing to be addressed. Remember, most service writers are paid on commission so it's their job to try and get as much work done as needed. I thought the pricing on those issues was really high, but being that I am going to be selling the car, I politely declined the other issues and that was the end of it. No hard sales push. Again, as promised, he called me early the next day to tell me the car was done and I could pick it up any time. I am currently shopping for a new car as this commuter Civic just isn't for me, but I actually REALLY liked the rental Civic they gave me and I was fully expecting a hard sales push to buy it upon return, but they just took the keys and gave me mine (which they washed and vacuumed by the way!) and I was on my way. Refreshing, but honestly, kind of disappointing as well. I might have been easily swayed being that I had driven the car for two days and really liked it. I think that was a missed opportunity for them. I've now moved on to a different brand. That said, overall, it was a fantastic experience. More

Taken for a Ride: Destination $925 Oil Change Took my car here for an oil change. It was driving fine but the oil light came on. When I brought it in they told me that "two other lights should hav Took my car here for an oil change. It was driving fine but the oil light came on. When I brought it in they told me that "two other lights should have been on" and next thing I know I agreed to them "changing out all the fluids" and replacing 1 filter. Charge: $300. They must have figured me for a sucker because when i picked up the car they told me that all the brake pad were shot. That was news to me, but when I drove it home that night the brakes were metal on metal. I honestly think they switched out my pads for worn ones. I had to take it back and they told me that the brakes were so bad they "tried to cut the rotors" (whatever that means) but had to replace them., al the pads, and the fluid instead. Cost: $625. There was NOTHING wrong with the brakes when I took it in for the oil change. You hear stories about dealers breaking things when you go in, but this was particularly obvious. They denied any wrongdoing of course. The Service Department At Beaverton Honda used to be great, but about a year ago they closed the separate facility and made it part of the Sales Department. Now every time I go in I get some swarmy guy I've never seen before telling me a bunch of gobbledygook designed to confuse and frighten customers. No puns intended: steer clear on this oily place. More

Replaced downsized tires at complimentary rotation Came to service for transmission fluid flash and agreed to complimentary tire rotation and balancing. After service I got to Firestone for wheel align Came to service for transmission fluid flash and agreed to complimentary tire rotation and balancing. After service I got to Firestone for wheel alignment check, and they discovered that tires are different sizes. Before Beaverton Honda rotation all tires was 225/60/16 but after rotation 2 rear tires 215/65/16 with critically dangerous unsafe damage. Now wheel alignment is not possible. More

Problem Immediately Addressed Recently, I dropped into Honda to have my passenger side mirror fixed and was told I would have to replace the entire mirror to the tune of $500.00. Recently, I dropped into Honda to have my passenger side mirror fixed and was told I would have to replace the entire mirror to the tune of $500.00. It was missing a screw and shook when I was driving. After placing a complaint, Matt contacted me shortly and resolved the issue by ordering a new part and using the screw in the new part. Needless to say, I was very grateful for his creativity and thoughtfulness. He was so polite and kept in contact with me through the whole process....supervising the ordering and fixing of my car. He went beyond the extra mile. He went an extra hundred miles and HE MADE MY DAY! Thank you, Matt, for being so polite and so helpful. I have been a long time customer of Beaverton Honda and certainly will continue to be, thanks to Matt. More

Excellent service! My experience here was phenomenal. I would highly recommended going to Andrew at for all of your car service needs! He exceeded all of my expectations My experience here was phenomenal. I would highly recommended going to Andrew at for all of your car service needs! He exceeded all of my expectations and provided excellent customer service that was timely, affordable, and convenient. More

Quick Flat Tire Fix Pulled into express service in the evening after the normally do flat fixes to address TPMS activationd and hissing sound from tire. I was able to Pulled into express service in the evening after the normally do flat fixes to address TPMS activationd and hissing sound from tire. I was able to get service in a few minutes, all my options were clearly communicated. The damaged was repaired quickly at no charge. Would gladly choose this location for further service. More

Oil change The appoint time was perfect for my schedule and the service was wonderful. I was a little confused as to where to go to exactly since they changed th The appoint time was perfect for my schedule and the service was wonderful. I was a little confused as to where to go to exactly since they changed the service location but it was not a bad expirence. More