Victory Honda Peoria

Not real happy. My cruise control has not worked since my service. Did work on way there also my seat settings are not working I have an appointment to be corrected. My cruise control has not worked since my service. Did work on way there also my seat settings are not working I have an appointment to be corrected. I certainly hope so. More

Everyone was polite and helpful. As usual I had no problems, just a really great experience. As usual I had no problems, just a really great experience. More

everything was handled properly and in a timely manner. the service was done in less than and hour. the service was done in less than and hour. More

Took about an hour to do the work Didn't reset the fault codes Had to go back to the dealership to get it done Not sure if they did it correctly Still have fault code A Technician said that doesn't go away codes Had to go back to the dealership to get it done Not sure if they did it correctly Still have fault code A Technician said that doesn't go away Didn't seem correct but was assured it was Certainly not impressive performance More

Our service check in was great the gentleman was very carrying and made me very comfortable that things would be done right totally happy carrying and made me very comfortable that things would be done right totally happy More

I was very pleased with your sales staff, finance staff and overall a great experience . and overall a great experience . More

No pressure and answered my questions Was in for service and while waiting asked to see a Honda CRV and while waiting asked to see a Honda CRV More

All went well. They took great care of me, as usual. Very kind and nice people They took great care of me, as usual. Very kind and nice people More

Was having an issue with my AC, called and scheduled an appointment and was told i was still under warranty and it should be covered. Lady called me next day asking for me to reschedule and that they were appointment and was told i was still under warranty and it should be covered. Lady called me next day asking for me to reschedule and that they were short on techs. I politely said no I need my car fixed. She also said they had no loaner vehicles available and that I would only be able to give me a shuttle in the morning and they dont offer shuttles in the afternoon (which is a lie). On the day of my appointment I dropped my car off 30 minutes early and the service advisor tried claiming I wasn’t on warranty and then I reminded him that I was and had to argue with him about it until he realised i was actually on warranty. He then told me it would be taken care of by warranty. I waited for about 5 hours without hearing anything about my cars diagnosis and desided to call them an hour before they closed. A lady answered and i asked to speak with my service advisor and she transferred me and he wasnt answering and then she proceeded to tell me my service advisor left for the day without informing me about my car at all. She then tried transferring me to the assistant manager and she didnt answer her phone either so I decided to tell them to call me when they have the time. Assistant manager decides to call me 5 minutes before they close to tell me my car was done and i would have been able to pick it up if she called sooner. And then on top of that she decided to say that apparently my warranty doesnt cover the service and i now have to pay $330. Unbelievable. Terrible communication and transparency. If this is what i have to deal with again im trading my car in. Its absolutely not worth my time, money, and stress. More

The professionalism and efficiency of Victory Honda is very reliable. John Strube was beyond helpful. Thanks! very reliable. John Strube was beyond helpful. Thanks! More