Had 5 free oil changes with used purchase, after first change had oil leaking from drain plug. Went back with correct drain plug washer to be replaced correctly which they did not do first time. They said it would be done. Home with no further leaks. Next oil change asked to have everything ready for inspection when I arrive which they agreed upon arrival they did not have the filter nor drain plug brass ring so I went home to change oil myself. Found that the first oil change they did not change drain plug ring after I brought it to them and only tightened the ill fitted washer they used to the point it was bent and partly hanging off evn after I brought the part to them. I notified them about this and requested to have my name removed from the constant texts for service reminders. months later still getting texts for service with the same response of "oh you were not taken out of system, I will remove you now and no further contact will happen." You think after me complaining to the service manager and front desk clerk that I would not have a Big Wheel brought here for a pedal replacement they would get the picture, but, here's that text reminder again. Good Grief!