Bob Mills Mitsubishi Myrtle Beach

I took my vehicle into the service department this past Friday (1/6/23). I called ahead of time to schedule an oil change. I was clear in the fact that I only wanted an oil change. I was not due for an oil Friday (1/6/23). I called ahead of time to schedule an oil change. I was clear in the fact that I only wanted an oil change. I was not due for an oil change for at least another 1k miles, but decided to take care of it early since I am going out of town next week. I dropped off the vehicle. Upon pickup, my husband is told that an oil change and tire rotation were completed and the balance was $40. This should have been a complementary oil change, 2/5 changes. So we were charged for a tire rotation. This is something I never approved. A few months ago, we were in an accident that was at no fault of our own. We didn't get our vehicle back from the body shop until about a month and a half ago. Due to this, a tire rotation was already taken care of. I spoke to someone named Christian in the service dept on Monday (1/9/23) and let him know I wasn't happy about this charge that I didn't approve. He said that he would have management reach out to me. It is now Thursday (1/12/23), and I haven't received a call back. But, you can believe I've got an email or an automated phone call from Bob Mills. We are on a tight budget in a 1 income household, so the charge is upsetting because we had to take away from other things to pay for this unexpected/unneeded charge. I'd love for management to finally reach out to me regarding this. More

Never again! Asked to have warning messages resolved and told I will be charged a diagnostic fee. The messages have been on since I bought the car. Sales guy kne Asked to have warning messages resolved and told I will be charged a diagnostic fee. The messages have been on since I bought the car. Sales guy knew about it and their former service mgr looked at and never documented it. Total con artists. More

Great group of people always willing to help in answering questions Jennifer hilarious quick service questions Jennifer hilarious quick service More

This is such a great group to be a part of! Amazing employees and great atmosphere. Amazing employees and great atmosphere. More

I give o rating. I am a very unhappy customer and Bob mills seems to forget that and sweep under the rug what they did. I took my car in for repairs, which I should n I am a very unhappy customer and Bob mills seems to forget that and sweep under the rug what they did. I took my car in for repairs, which I should not have had to do that because It was a brand new vehicle. It started to not start at times so I took it in to be repaired and that's when my nightmare began. They kept my car from 3/09/22 until 06/06/22 and still did not fix my car. They made 2 copies of my key and gave them to me with my original key and lost my other original key that they was suppose to change the fob out in it. They did nothing to my car to fix the problem and gave me back my car as is and lost my original key. Told me they would call me if they find it. Jen Urban is the one who lost my key that she put my name on it now its lost. I need my key back to my car More

This place was recommended. My first visit was ok, and I was treated very well. I again called two weeks ago for the issue I brought it in for was getting worse. When I brought My first visit was ok, and I was treated very well. I again called two weeks ago for the issue I brought it in for was getting worse. When I brought it in the first time they couldn't test my vehicle the way they needed to. Their machine was down and was in need of a chip. When I called two weeks ago and spoke to Jennifer in service. She said bring it on the April 23rd 2022 and we will have a loaner vehicle for you. That they would have no problem since now they have the chip for the machine, and the engineer would be able to work on it. She said that the engineer was super busy with another vehicle they were working on. I set my calendar and showed up today. When I came inside I spoke to a lady in service. I told her who I was. I was told to bring my car in and that a loaner would be ready. The lady in the service department said that Jennifer told her she had spoken to me. She said that Jennifer told me we didn’t have any loaner vehicles. I told the lady that I drove 3 hours from Columbia SC to Myrtle Beach SC. I did not receive a text from Jennifer like I usually do, nor did I have a voicemail missed call from the dealership. The lady in the service department said there is no loaner vehicle. That there was nothing she could do but text Jennifer. I told her I would have never showed up if they had canceled. I just spoke to Chris who is a manager here. I told him what was going on. I’m now still currently waiting to see what happens. I was told that they had an unexpected return loaner vehicle. The service person said for me to just stick around. I showed up at at 9am waited until noon. Waisted 3 hour drive times two and 3 hours at the dealership totaling 9 hours of my time. It’s very disappointing in the miscommunication here, and the lack of accountability. I just spoke with the service Director. I was told that there was nothing that could be done. I’ve now wasted gas and miles on my car for nothing. I was told they would have to set up a Saturday to drive with me in my vehicle. The service director told me to save gas receipts that he would reimburse me and also do a free oil change. I think I’m gonna just have to take my car somewhere else. The service director said that this should have never happened. Now I’m driving back 3 hours for no results. More

Your customer service staff is very friendly and very helpful. It's alway a great experience when I visit to have my car serviced. I beleive Jenn is the name of the person that assisted me, the service helpful. It's alway a great experience when I visit to have my car serviced. I beleive Jenn is the name of the person that assisted me, the service that she provided was exceptional. Thanks! Helen More

Best friendliest place to shop and purchase a great car! So happy with my choice! Thanks Kay! She’s great! So happy with my choice! Thanks Kay! She’s great! More

The customer service people in the service department are THE BEST AND FRIENDLIEST I have ever dealt with, they are fabulous and should be rewarded for the amazing service they provide. The MECHANICS ARE CAR THE BEST AND FRIENDLIEST I have ever dealt with, they are fabulous and should be rewarded for the amazing service they provide. The MECHANICS ARE CARELESS AND APPARENTLY DON'T PAY ATTENTION OR DO CARE ENOUGH TO DO THE JOB CORRECTLY THE FIRST TIME. I brought my car in to have a wheel bearing replaced that took me forever to find. I drive 2 1/2 hours since there isn't a Mitsubishi dealership in my town anymore. I wait 2 hours for the repair to be completed, only to start my car and my ABS, AND TRACTION CONTROL lights are all lite up. I walk back inside they come out saying they probably just forgot to reset the sensor. NOPE, THE MECHANIC PUT THE BEARING IN BACKWARDS. SO NOW I'M WAITING FOR THEM TO DO THE WORK A SECOND TIME!!! THIS IS REALLY MAKING ME QUESTION THE CARE AND MORE IMPORTANTLY, THE KNOWLEDGE OF THE MECHANIC. I WON'T EVER BE BRINGING MY CAR BACK HERE. NOW I'M ALWAYS GOING TO BE QUESTIONING WHETHER THE REPAIR IS ACTUALLY GOING TO BE CORRECT OR AM I LOOKING AT HAVING TO HAVE IT REPLACED AGAIN IN A VERY SHORT AMOUNT OF TIME!!!! AGAIN CUSTOMER SERVICE BY THE PEOPLE RUNNING THE SERVICE DESK GREAT, THE MECHANICS YEAH ABSOLUTELY HORRIBLE WITH QUESTIONABLE KNOWLEDGE AND ABILITIES!!! More